Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Toon meer
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Lees wat reviewers zeggen
I recently started purchasing from true sea moss and I have to tell you I’ve never felt so cared for. From the first conversation to the very last. To answering every question I had and can’t forget t... Toon meer
Received my order from True Sea Moss and to my surprise both jars were shattered in the delivery. Customer service was exceptional in handling my situation. If this happens to anyone who receives a da... Toon meer
Bedrijf heeft geantwoord
I received my 2 jars of Sea Moss gel and one jar was completely empty and broken because of the carrier handling my package, sea moss gel was all over the inside of the box and one the other products.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have been a customer of True Seamoss…
I have been a customer of True Seamoss for a good while and I love them. My entire family loves the benefits and the taste of the products..our favorite being Mango! I will definitely remain a customer and hope the products never change their flavor or benefits they provide!
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely overjoyed that you have been a customer for a good while and that your entire family loves the benefits and taste of our products with mango being the favorite! We truly appreciate your loyalty and your support 🌿
I had a jar of Sea Moss that broken in…
I had a jar of Sea Moss that broken in shipment. I think they might look into a thicker bubble wrap. I received a quick response to my issue, and the team resolved it within minutes. Their prompt support made the experience efficient and reassuring.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad we provided a quick response and resolved it within minutes! We truly appreciate your suggestion about thicker bubble wrap and we will definitely take that into consideration — we are so glad our prompt support made the experience efficient and reassuring for you 🌿
Customer service is very prompt
Customer service is very prompt. I emailed them and response were quickly. I didn't think on a Sunday that they would reply back but they did. Love this company and their product !!!
9 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely thrilled that our customer service was very prompt and replied quickly even on a Sunday! We truly appreciate your love for our company and product — we would be honored to keep serving you 🌿
A jar broke in transit
A jar broke in transit. I sent I a photo to the online chat of the broken jar and damaged box and they have a replacement coming. Very quick and easy to work with.
9 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad our online chat made it quick and easy to work with and get a replacement coming! We truly appreciate your support and your patience 🌿
Great customer service
The customer service responds very quickly and are able to resolve inquiries just as quick without any extra hassle.
9 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely delighted that our customer service responds very quickly and resolves inquiries just as quick without any extra hassle! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Customer service is the best!
Customer service is the best!! They are very helpful and easy to work with. I feel they went above and beyond with my experience.
1 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your amazing feedback and we are absolutely thrilled that you find our customer service the best with helpful and easy service that went above and beyond! We truly appreciate your support and your kind words 🌿
TRUE SEA MOSS, PROBLEM SOLVER
This is my second order with True Sea Moss. I am really impressed with the product. Unfortunately I received my second order and one of the jars was damaged. I immediately contact customer support and received prompt assistance that was resolved my issue in minutes. Thank you for that, thus far a great company and product.
8 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that this is your second order and you are really impressed with our product! We are truly sorry about the damaged jar but we are so glad our prompt assistance resolved your issue in minutes — we truly appreciate your kind words about our great company and product 🌿
I received a broken jar today and the…
I received a broken jar today and the customer service was superb. I provided evidence via photo and they instantly shipped a replacement. No hassle at all. Great job True Sea moss team.
9 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad our customer service was superb with an instant replacement and no hassle at all! We truly appreciate your kind words and your support 🌿
I ordered six jars
I ordered six jars. I have no idea why I received anything from Amazon but it came from Amazon. I only received three jars. Sent them an email. I was supposed to get my other jars and once I saw that I had a subscription I canceled it because I never subscribed. They canceled my order but they did charge me for three jars that I never received. So I will be contacting my bank because it's called stealing. I did see that they had sent out three jars but when I guess I canceled the subscription they requested the three jars to go back. I did pay over $180 for six jars and that's what I expect the jars that I ordered. So unfortunately I will not be ordering anymore and I will not refer this product to anyone because from the beginning it was a mess.
5 juli 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your experience and we are truly sorry to hear about the confusion and frustration with your order of six jars and the unexpected subscription charges. We completely understand why you would feel this way and we want to assure you that we take your concerns very seriously. We have already reached out to you directly to review your situation and we are committed to finding a fair resolution for you. Please check your email for our response and feel free to reply with any additional details so we can make this right as quickly as possible. We truly appreciate your patience and we hope you will give us the chance to address this properly 🌿
I really love how it tastes and I will…
I really love how it tastes and I will buy more I would absolutely recommend everyone to buy it as well
20 juli 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely thrilled that you really love how our product tastes and will buy more! We truly appreciate your recommendation to everyone and your support 🌿
The customer service chat was very…
The customer service chat was very helpful and quick about it. Asked and resolved all my questions with no problems.
9 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that our customer service chat was very helpful and quick while resolving all your questions with no problems! We truly appreciate your support and we would be so happy to help you again anytime 🌿
The products are amazing and the…
The products are amazing and the support team is quick and so kind! Amazon damaged my packaged in transit and within a minute of me reaching out and confirming it, my order was replaced. I’m thankful it wasn’t a hassle! Little things mean a lot when unfortunate events happen.
9 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely thrilled that you find our products amazing and our support team quick and kind! We are truly sorry Amazon damaged your package but we are so glad we replaced your order within a minute with no hassle - we truly appreciate your support and your kind words 🌿
When my ordered arrived one of my…
When my ordered arrived one of my bottles was broken and the contents leaked out the bag. The response from the team was immediate and immediately resolved! The fastest response I have ever had with any issue on any of my orders outside is ordering from Sea Moss! Thank you
8 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are truly sorry about the broken bottle, but we are so glad our team's response was immediate and resolved the issue immediately! We truly appreciate your kind words about the fastest response you have ever had and your support 🌿
Broken
My order arrived, unfortunately one of the jars of sea moss broke during transit. I took photos, sent an email and Alex responded right away and was amazing throughout the whole process, initiated a replacement and sent over all of the information. I am very pleased with my experience.
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad Alex responded right away and was amazing throughout the whole process with a replacement initiated! We truly appreciate your kind words and we are so pleased with your experience 🌿
My order arrived with one of the jars…
My order arrived with one of the jars broken. I emailed them. Their responses were prompt, professional and helpful. They replaced my order with no issue.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad our team provided prompt, professional, and helpful responses to replace your order! We truly appreciate your support and we would be honored to keep serving you 🌿
I reached out to true sea moss when I…
I reached out to true sea moss when I hadn’t received my order. Their team responded almost immediately and didn’t even hesitate to send me a replacement order. Thankful for a company like this.
5 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are truly sorry you hadn't received your order, but we are so glad our team responded almost immediately and didn't hesitate to send a replacement! We truly appreciate your support and your kind words about our company 🌿
Antwoord van True Sea Moss
Thanks so much for your lovely feedback and we are absolutely delighted that everything was seamless for you! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
Ordering and check out was easy
Ordering and check out was easy. Waiting for product to arrive.
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that ordering and checkout was easy for you! We truly appreciate your support and we can't wait for you to receive your product 🌿
Product was good it tasted good and it…
Product was good it tasted good and it last a while
7 augustus 2026
Antwoord van True Sea Moss
Thanks so much for your lovely feedback and we are absolutely delighted that our product was good with great taste and lasted a while! We truly appreciate your support and we would be honored to keep serving you 🌿
Ship Happens!
Ship Happens!!
I received my 1st official shipment from True Sea Moss today, so excited to start my Sea Moss journey. Truth be told I ordered 1st from Amazon & loved it.
Unfortunately 1 of my 2 jars was shattered in shipment. I contacted True Sea Moss immediately & boy did they quickly fix my shipment issue. No hassle, just sent in images & done.
Thank you True Sea Moss!!!
BTW, from my Amazon order(used Amazon just to try) I was so happy to quickly notice a difference in my hip arthritis pain & over all energy boost!!!
I’m a fan of Soursop & will tell you all about the Raspberry/Watermelon flavor when I get my replacement jar from True Sea Moss!
Customers Service at True Sea Moss is top notch!!!
New True Sea Moss user-Tricia
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely thrilled that you received your first official shipment and are so excited to start your Sea Moss journey! We are truly sorry about the shattered jar but we are so glad we quickly fixed it and we are overjoyed that you already noticed a difference in your hip arthritis pain and overall energy! We truly appreciate your kind words about our top notch customer service and we can't wait to hear about the raspberry and watermelon flavor when your replacement arrives 🌿
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