Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Toon meer
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Lees wat reviewers zeggen
I recently started purchasing from true sea moss and I have to tell you I’ve never felt so cared for. From the first conversation to the very last. To answering every question I had and can’t forget t... Toon meer
Received my order from True Sea Moss and to my surprise both jars were shattered in the delivery. Customer service was exceptional in handling my situation. If this happens to anyone who receives a da... Toon meer
Bedrijf heeft geantwoord
I received my 2 jars of Sea Moss gel and one jar was completely empty and broken because of the carrier handling my package, sea moss gel was all over the inside of the box and one the other products.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I received my order today with the lid…
I received my order today with the lid broken from the jar. Immediately I started a chat with the company and my problem was resolved by True Sea Moss replacing the demage product. I appreciate the quick response.
Thanks again!!
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken lid, but we are so glad our chat resolved the problem immediately with a replacement! We truly appreciate your kind words and your support 🌿
My bottles of sea moss arrived broken
My bottles of sea moss arrived broken. I contacted the this company through their chat and my order was immediately replaced upon sending pictures after my account was verified. I was very impressed with the customer service!
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken bottles, but we are so glad our chat immediately replaced your order upon sending pictures! We truly appreciate your kind words and we are so impressed that you were impressed with our customer service 🌿
My experience was great!
I had a wonderful experience. My issues were resolved as soon as I contacted the staff. They are great and actually listen to customers. I'll be getting my replacements soon and I am absolutely ecstatic about it! 💖💖💖💖💖💖
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your beautiful feedback and we are absolutely delighted that your experience was great with issues resolved as soon as you contacted us! We truly appreciate your kind words about our team listening to customers and we are so ecstatic that you are getting your replacements soon 🌿
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely thrilled that you experienced very good service with us! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely delighted that you enjoy our great flavor! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
Great customer service
Great customer service, fast responses, very easy online access,
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely thrilled that you experienced great customer service with fast responses and easy online access! We truly appreciate your support and we would be honored to keep serving you 🌿
First time user but loved how fast I…
First time user but loved how fast I order and not asking to much questions like other adds.
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that as a first time user you loved how fast you could order without being asked too many questions like other ads! We truly appreciate your support and we can't wait for you to enjoy our product 🌿
Fabulous support
Fabulous support, great products, all in all 1000% recommend
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your amazing feedback and we are absolutely thrilled that you find our support fabulous and our products great! We truly appreciate your 1000% recommendation and your support 🌿
They keep going in my account without…
They keep going in my account without my authorization. And also it did not work. I give it a -0. I want my money back and they never put it back.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your concerns and we are truly sorry to hear about the unauthorized charges and that the product did not work for you. We want to clarify that our subscription model is clearly outlined at checkout and is designed to ensure you never run out of your favorite sea moss, but we absolutely understand that sometimes customers may not realize they have enrolled. Please reach out to us directly at support@trueseamoss.com with your order details and our team will review your situation to find a fair resolution for you. We genuinely appreciate your feedback and we hope you will give us the chance to make this right 🌿
My shipment arrives on time every…
My shipment arrives on time every month. I love the packaging materials. They are so strong that I keep them for transporting food in glass containers to my 85 year old mom and her neighbors. All the favors taste great. This is the first company I’ve ordered from and kept up the monthly subscription. Thanks 😊
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that your shipment arrives on time every month and you love our strong packaging materials! We are so touched that you keep them for transporting food to your 85 year old mom and her neighbors — we truly appreciate your loyalty and your support 🌿
Hair stopped falling out and got energy
This company actually was able to make sea moss tolerable. The fact that it was ready to go was fantastic.Anything with mango tastedGood wasn't fond of sour , but who is. For convenience, this was wonderful.The benefits were wonderful hair stopped falling now.Energy health it is very healthy. Company , wise there , quick , very professional , wonderful advice and very kind & prompt
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely overjoyed that our product helped your hair stop falling out and gave you energy while making sea moss tolerable! We are so glad you found the mango flavors good and we truly appreciate your kind words about our quick, professional, wonderful advice, and kind team 🌿
Very polite and helpful
Very polite and helpful. I didn't have to wait and it was easy to navigate. Thank you so much for your help today 🙏🏽☺️😊
7 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely delighted that our team was very polite and helpful with easy navigation and no wait time! We truly appreciate your kind words and your support 🌿
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely thrilled that you found our service easy to use and navigate! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
Ordered on July 6th and did not get any…
Ordered on July 6th and did not get any updates about order after 8 days so went to the website and it was down and said it was not a secure connection. I replied to the email I was sent because I had no other way to contact the company asking for a cancellation on July 14th. Never got a reply so I disputed the charge with my bank and ordered from Holistic Vitalis (received free 2 day shipping and got my order within a week). I thought it was over with True Sea Moss. I get an opened beat up delivery in an Amazon box on July 26. I did not order anything from Amazon so I just did not trust anything from this company at all. They try and charge my account 89 bucks today so I go to the website and it’s back up and there so I reach out and tell them I want to return it and I did it sign up for a subscription. They have to escalate then I get a reply from a Floyd saying I can’t return it because of the auto shipping. Even though I reached out within their 30 days money back guarantee crap!! This company is a scam even with the BS reviews and the other places it’s sold. I would not recommend based off of the experience alone as I have not tried the actual seamoss due to the lack of integrity of the company and I don’t trust this company.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your experience and I am truly sorry to hear about the frustration and confusion with your order, the lack of updates, the website issues, and the unexpected charges. I completely understand why you would feel this way and I want to assure you that we take your concerns very seriously. We want to clarify that our subscription model is outlined at checkout and we do our best to be transparent about our policies, but we absolutely understand that your experience was not what it should have been. Please reach out to us directly at support@trueseamoss.com with your order details and our team will carefully review your situation and do everything we can to find a fair resolution for you. We genuinely appreciate your feedback and we hope you will give us the chance to address this properly 🌿
One of the jar came all spilled in the…
One of the jar came all spilled in the box. They were very quick and attentive to sent a new one. Customer service was great.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are truly sorry about the spilled jar, but we are so glad our team was very quick and attentive to send you a new one! We truly appreciate your kind words about our great customer service and your support 🌿
Clear directions and communication
Clear directions and communication. Issue resolved with initial contact. I would have loved to be offered an extra freebie for the trouble and wait to receive a new order but it was still resolved quickly. I hope yhe product is good once I can find out. My product can broken. The customer service was great
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken product, but we are so glad we provided clear directions and communication with your issue resolved on initial contact! We truly appreciate your suggestion about an extra freebie and we will take that into consideration — we are so glad our customer service was great and we hope you enjoy the product once you receive it 🌿
Damaged product
I received my first order and my excitement quickly left as I found a jar completely crushed inside of its bubble wrapper. I quickly got on the phone and sent pictures and videos to customer service and without hesitation, they had my new shipping label made and will be sending out my damaged product tomorrow.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are truly sorry about the completely crushed jar on your first order, but we are so glad our team responded without hesitation and had your new shipping label made with a replacement on the way! We truly appreciate your patience and your support 🌿
Customer service was quick with an…
Customer service was quick with an answer to my question, and knowledgeable.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that our customer service was quick with an answer to your question and knowledgeable! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Ordering was seemless and easy
Ordering was seemless and easy. Came with many different options to choose from.
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your lovely feedback and we are absolutely thrilled that ordering was seamless and easy with many different options to choose from! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
Order
Fast response to email about my order.Customer service was great
6 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that we provided fast response to your email with great customer service! We truly appreciate your support and we would be honored to keep serving you 🌿
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