Ultrasound Plus Reviews 

Went in for a dating scan at the London docklands branch, the scan was extremely uncomfortable, the sonographer pressed very hard and when I told her she tried to gaslight me saying that my bladder wasn’t full enough (I was bursting to pee).

Please ladies, if you are after a pleasant private scan, NHS is far better than this place, stay away.

Left feeling not very happy, disappointed and feeling worried if the baby was okay.

I had scheduled a pelvic scan appointment at 11:00 AM, and despite arriving early, I encountered several frustrating issues throughout the process. The confirmation email mentioned that a late arrival (over 10 minutes) would result in a forfeited deposit, but there were no instructions regarding any preparation, such as drinking water before the scan. I took the initiative to follow this step on my own. Additionally, there was no mention in the confirmation email about what would happen if the sonographer was late.

I was informed that the door would open five minutes before my appointment. However, a minute before my scheduled time, I contacted the helpline for an update. After waiting several minutes, I was told that the sonographer had called in sick and would not be able to attend the appointment. I was offered the option to reschedule or wait until 12:00 PM when another sonographer would arrive. I was understandably frustrated and inquired why I wasn’t notified sooner, to which the response was, "we only just found out."

When a manager was put on the line, she did not allow me to voice my concerns and immediately offered the two options, leaving me feeling unheard. The situation was further complicated by the discomfort of needing to use the bathroom and being unable to do so during the wait.

I had made arrangements for childcare and taken time off work, and I felt my time was not valued. The lack of apology only added to my frustration, and I had to mention this before one was offered. Later, I received a follow-up call notifying me that the appointment would be rescheduled for 11:45 AM.

Additionally, I found it concerning that the receptionist did not arrive until 11:25 AM, despite the clinic having been aware of the sonographer’s absence by 10:59 AM. It makes me wonder if the team had already known ahead of time that the sonographer was not well enough to attend, and whether the receptionist intentionally delayed their arrival as a result.

On a positive note, when the new sonographer, Jude, arrived at 12:00 PM, he was professional, informative, and kind, making the scan experience much more pleasant. His thoughtful approach helped ease my frustration, and I appreciated his care during the procedure.

Unfortunately, after my appointment, I was told I would receive a link with the results on the same day, but I did not. I waited 24 hours and had to call them again. The customer service team was defensive and unhelpful, which made the entire experience even more difficult.

My request is that when something goes wrong, customers are given the chance to express their grievances. Women attending these services are often already in a vulnerable position, and a little empathy and accountability would go a long way. I’m giving this review 2 stars because Jude, the sonographer, was excellent, but the overall experience was disappointing.

despite paying full amount of fees, when I reached the clinic I found out that the big screen, where I was going to see my baby, was not working at all and my appointment only lasted 10 minutes while on the description on their website says it lasts 30 minutes.

My point is if they can charge full price of the service they provide, then they must make sure that their necessary equiment is fully functioning too.

Brentwood branch:
Firstly whoever I booked my appointment with over the phone was really friendly and helpful. Arrived at our appointment, receptionist was so lovely and helpful. We were seen immediately/ on time. Daisy the sonographer was an absolute treat, she was brilliant - very efficient, kind and funny, explained everything to us the room was really comfortable. we waited a few minutes after appointment and received a really nice and unexpected care package. would 100% recommend

Careful, with this company if they have trouble finding your veins or getting blood from you, you won't get your deposit of £50 back.

Highly recommend this place! We have received such a wonderful experience at our gender scan today. The receptionist was very lovely. The sonographer was very patient with us as our baby was in a difficult position to see the gender but she was determined to tell us and spent so much with us! As a bonus, we received a wonderful care package at the end of our appointment which we did not expect. We will be booking our next scan with this place again soon. Thank you so much!!

Brentwood Branch
Excellent service report was send to my email before I had got to my car. No problem here.
Fast and professional service.

I went for a scan because I had suspect Hernia. They COMPLETLY missed it. I had a NHS scan 4 weeks later and low and behold......they found the hernia I was complaining about, I am now waiting for surgery.

I shelled out good money for a scan that apparently doubles as a test of their imagination, because they sure didn't find anything in reality.

COMPLETE waste of money and very pi**ed off

awful service booked apt for sun at 10.15 has reminder took us 40 mins to get there booked that time as hzd hospital at 12.15 dudley got there at 9.50 waited waited no one arrived till 10.40 i approached girl who said we dobt open till 12 you better tryand ring really me wgen you have made mess up i rang managed to ring they said may be co.outer error no apology discount ir anything for thd jnconvdniebce surely they know their opening times and shouldn't have apt from 10 if dont open till 11

I’ve had 2 scans recently at Ultrasound Plus, in Brentwood. An early pregnancy scan and a follow up scan. The lady on reception was friendly and helpful both times. The sonographer was sensitive and answered any questions myself or my partner had.
When I booked the follow up scan, I had to ring head office to do this. They were also very friendly and helpful.

Had a terrible experience at Ultrasound plus Docklands yesterday. I am autistic and booked a gynecological scan for my partner who is also autistic. We were running late for the appointment and I called to let the clinic know. We had paid a deposit and on the phone they said if we were over 10 minutes late we would have to pay the full fee on top of the deposit. We arrived 18 minutes late. I asked the receptionist if they could make an exception to this policy, which I had not seen anywhere when booking, as we did our best to be on time and it seemed like a very unfair policy, which I have never heard of anywhere else. The receptionist said they couldn't do any exceptions and called her manager who did not pick up. I ask the receptionist again, explaining how this was a very important and scary appointment and this was adding unnecessary anxiety to the experience. She said no, and my partner decided to walk out as this made the whole experience overwhelming.
While walking to the station the manager called back on my number. She explained again that they could not make exceptions, which sounded pointless as we had already walked out. I told her how unfair we thought this policy was and all she did was repeat that when I called to say we would be late they told me we would lose our deposit and that I agreed, which of course I did not. She used intimidation tactics such as saying "I looked at the security cameras and saw that you arrived 18 minutes late." "I listened to your call and you agreed to the late fee policy." "If you knew that you would be charged extra then why did you rush?". She said that there was another patient after us and that it would be unfair to make them wait, but if we had paid the whole fee again they could have found a spot for us. I said that if they could find space for us if we paid surely they could find space for us without us paying additional fees. We arrived at 19:18 and the next appointment was scheduled at 19:30. On the website it says the scan lasts 20 min. Therefore the next patient would only have had to wait 8 minutes, which does not sound extravagant to me, as in my experience there is always a few minutes wait before an appointment.
This is clearly a way for them to make extra money, and it is appalling to exploit people like this when their health is at stake.
How could we possibly trust to have such an intimate scan in a hostile and extortionate environment?
The staff lacks compassion and I would not recommend trusting them with your health.

I left a review on google and they replied, lying that we had never been to the clinic. Appalling.

I am 37 weeks pregnant and had my last scan yesterday in Kingston. I can't remember the name of the ladies but both of them were super kind and professional. I found the room very cozy and the lady doing the scan was super gentle and caring. I had 3 private scans in other places before this one and I genuinely believe this was the best option. I also think it was a good value for money. I did the growth scan.

I almost didn't go there due to the reviews but decided to give them a chance and couldn't be more pleased.

Very disappointed with their service, we were late by 10 minutes due to accident on the way, upon arrival the manager whom should have been kind and understanding instead she was very rude and told us that if you arrive 15 minutes late you have to me extra money I told her to start with it’s not even 15 minutes moreover it was due to excessive traffic as a result of an accident and told her I drove 40 minutes to get here and now it was a choice it whether accept her terms and wrong condition or walkout. So we had no choice but to accept. Then she gone missing had to wait for another 20 minutes and there was still no sign of anyone. The worst experience ever, had to walkout but they took money from my account

Unprofesional. Waste of money. Brentwood

Had a lovely scan! Joanna the technician made me feel so comfortable and gave me a lot of comfort during my reassurance can

Our experiences of this place were from a few months back in Brentwood.

Please go anywhere else unless you would like to deal with the rudest and most disrespectful manager I have ever had the displeasure to deal with.

I am sure with better management this place would be lovely as the location and staff are fantastic.

Had the NIPT SCREENING & SCAN FROM 10 WEEKS at £395.00. The scan advised my baby would have Down syndrome. Had further scans elsewhere and was told this is not the case. My baby has arrived and is all well.
When I advised the clinic that I have had further scans which superseded their results the lady was a little rude the conversation was so stressful. Last thing I needed whilst pregnant and having to deal with the stress of all this. No bedside manner.

I had my second ultrasound scan with sonographer Daisy today at the Watford branch. Daisy has been absolutely fantastic both times. She is very kind and professional. She explained everything and calmed me down as-well as I was very nervous. She created a really nice atmosphere. I would recommend Daisy and the team at Ultrasound plus for anyone needing an early reassurance scan which both mine were. Also both times the receptionists have been very kind as-well.

Thank you ultrasound plus for two lovely experiences. Look forward to booking the next one with you all.

Stefania M

The receptionist and sonographers at Leicester clinic were incredibly kind and welcoming. You instantly feel relaxed upon entering, which helps you feel at ease and reduces stress. I have undergone ultrasound scans in the past, but today's scans of my neck, abdomen and leg were exceptionally thorough compared to previous experiences elsewhere and they were reasonably priced too. I highly recommend Ultrasound Plus in Leicester to anyone in need of ultrasound services.

Everything perfect, welcomed and great stuff