I had an outstanding experience with Unity Trust thanks to Ashley. He resolved my issue incredibly efficiently and truly went above and beyond to make sure everything was sorted within the hour. His c... Toon meer
Bedrijf heeft geantwoord
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Quick and easy to use. Staff are really helpful and quick to respond when a request has been made. I had an excellant one to one. The lady I spoke to was informative, helpful and answered all my qu... Toon meer
Bedrijf heeft geantwoord
After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... Toon meer
Bedrijf heeft geantwoord
Complicated process to add and remove people to the business account and change their accessibility requirements. Also they are unable to pay wages until 10am! Changed payment day to day before and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Unity Trust Bank
Geschreven door het bedrijf
Who We Are
Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.
We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.
Delivering Impact
- Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
- Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
- We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
- We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
- Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
Contactgegevens
Verenigd Koninkrijk
- 0345 140 1000
- us@unity.co.uk
- unity.co.uk
4,5
Uitstekend
412 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I would like to commend a very helpful Customer Service Rep.
I would like to commend a very helpful customer service rep named Kulvinder, who helped me sort out the problems with my account. She was VERY patient and understanding and made me feel so comfortable whilst dealing with the problem. Thank you Kulvinder.
6 november 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Sandra,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Processes are PAINFULLY slow
Processes are PAINFULLY slow, but staff are always super helpful. Thank you Jai for your patience and guidance
5 november 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Sarah,
Thanks for the review, we’re always looking for ways to take on customer feedback to improve our service moving forwards. We’re sorry that we haven’t met your expectations this time, but are pleased you received a positive experience with our Customer Services Team.
Thanks,
Unity Trust Bank
Bad experience saved by an excellent advisor
It took 3 weeks to receive an activation code by post by which time it was out of date. It then took >5 attempts (c. 15 minutes each time) to get through by telephone.
HOWEVER, once finally connected today the advisor Jai, was diligent and patient and finally got be logged in. Without him I would have given up
21 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Simon, hope you're well. We're sorry to hear about your experience in terms of getting in touch with our customer services line. We're always striving to improve the ease of which our valued customers can reach our Unity Experience Team and we're glad that Jai was able to help you.
If there is anything else still outstanding issues regarding your account, please email complaints@unity.co.uk and we will investigate this as a priority.
Thanks,
Unity Trust Bank
Professional and knowledgeable
Jai was the operator in charge of my call. Very professional and friendly throughout giving clear explanations, advice and lots of patience in guiding me through a new account that was set up. Highly recommended operator and with a wealth of knowledge
21 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jai was excellent helping me with my…
Jai was excellent helping me with my problem. Fantastic customer service
20 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Chris,
At Unity we understand the importance of customer feedback, so we appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jai Rajput
Jai Rajput, Unity Experience Advisor - sorted out my issue quickly and efficiently.
He was polite and helpful
15 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Good morning,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Called and Jai took me through the…
Called and Jai took me through the process of logging
in calmly and precisely and was patient and most helpful, I cannot be more thankful, as I tried it myself and got nowhere, called the helpline and Jai came to the rescue...thank you!
9 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Guy,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jai led me through what I was finding a…
Jai led me through what I was finding a tricky logging in process. He first unblocked me and then with patience and clarity took me through the various stages
9 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Phil,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jai was very helpful and patient
Jai was very helpful and patient - stayed on the line and talked me through each step
7 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Sharon,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Helpful and quick
Jai was really helpful, answered my questions and solved my problem straight away. Thank you Jai!
6 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Kate,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
BIBI is out of this world!!!!
My experience was made great by BIBI because her level of customer service was out of this world, she should be given a pay rise and promoted. She was very patient, and very clear with the instructions she gave to me.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Irwin,
We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.
We're really pleased to hear that Bibi was able to help today.
Thanks,
Unity Trust Bank
Jai Rajput
The advisor, Jai was very helpful in activating my log in. He was very patient and understanding. As this was the frst log in for me Jai was excellent at finding and asking me alternative security questions so I could gain access.
Fantastic service, I am very grateful
Thanks again Jai !
3 oktober 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Liz,
We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.
We're really pleased to hear that Jai was able to help today.
Thanks,
Unity Trust Bank
Jai Rajput
Jai Rajput was very helpful in helping me sort out a login problem with my memorable name
30 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Nigel,
We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.
We're really pleased to hear that Jai was able to help today.
Thanks,
Unity Trust Bank
very helpful
The call agent Jai was very helpful and stayed online and guided me through the whole process. As it was my first time logging into account it all felt a bit strange but he was very patient.
26 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Graham,
We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.
We're really pleased to hear that Jai was able to help today.
Thanks,
Unity Trust Bank
Great Customer Service
Excellent Customer Service.
Really friendly. You could almost hear the warm smile! Calm, patient. Clear advice.
25 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Andy
We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.
We're really pleased to hear you had such a positive experience.
Thanks,
Unity Trust Bank
Kulvinder Bhatti was excellent
Kulvinder Bhatti at the Call Centre was excellent. She was patient, calm, completely knowledgeable, completely helpful and accommodating. I must have been 50 minutes on the call but she continued throughout to be straightforward, clear and steady in giving me assistance with the forms I was trying to fill in. I highly recommend her.
24 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Sally,
Thanks so much for the review. We love hearing vaulable feedback from our customers and appreciate you taking the time to leave us this great review.
Thanks,
Unity Trust Bank
Jai was really helpful and patient with…
Jai was really helpful and patient with me. I was struggling to log in for the first time, but Jai helped me through the process making it much easier.
Thank you.
23 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Sue,
We love hearing vaulable feedback from our customers and appreciate you taking the time to leave us a review.
We're really pleased to hear that Jai was able to help today.
Thanks,
Unity Trust Bank
jai was great and helpful
23 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Jamie,
We love hearing vaulable feedback from our customers and appreciate you taking the time to leave us a review.
We're really pleased to hear that Jai was able to help today.
Thanks,
Unity Trust Bank
Customer service
Great customer service today from Jai Rajput
22 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Jayne,
Thanks for the review!
We love hearing vaulable feedback from our customers and we're happy to hear that Jai was able to help you.
Thanks,
Unity Trust Bank
The service is beyond terrible
The service is beyond terrible – it’s an absolute disgrace. I applied for a MultiPay program back in MARCH, and after wasting months chasing and calling, repeating myself over and over, it finally got “approved” in SEPTEMBER. Half a year later! And even then, it’s still a joke – I can’t even log in as admin because of an “incorrect password.” Except it’s the exact password I set myself and even have written proof of on the application. Now I’m being told they “can’t” change the password and that I should speak to Lloyd’s bank. Guess what? Lloyd’s is telling me the opposite – to go back to Unity Trust. So I’m stuck in a pathetic game of pass-the-buck while neither side actually takes responsibility. This is completely unacceptable, useless, and a total waste of my time. Meanwhile, my organisation continues to suffer. I'm certain I've broken the record of the number of time someone has contacted an organisation over the phone.
16 september 2025
Review zonder uitnodiging
Antwoord van Unity Trust Bank
Hi Hermes, hope you're well. We're sorry to hear about your experience and want to address these issues relating to your account. If you can, please email complaints@unity.co.uk and one of our team will be in touch with you to resolve this as a matter of urgency. Thanks, Unity Trust Bank.
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