U.S. Cellular Reviews 204

6 years with US Cellular and hell the entire time. One bar on my phone. No reception one quarter mile away from a US Cellular store. Every month they over charge my bill and every month I have to call to fix it. No one ever picks up at Customer Support. US Cellular stores are WORTHLESS if you need customer help with phone service or billing. The store employee will direct you to contact their customer support number to handle bill disputes, over charging, reception, etc. I walked in there store yesterday to quit their service and they said i had to call their customer support that rarely answer the phone to quit my service. Are you kidding me. The employees at the US Cellular store may as well be mannequins sitting in chairs staring at walls for all the good they do.I quit US cellular today. Good riddance.

Run Away from US Cellular as fast as you can !!!!
We were out right lied to. Iowa State Fair Special. We were told internet would be $39.95 for 36 months then go to $50.00 per month price lock. First bill came on 8/21/24 Internet charge was $59.95 - called customer service they said they only had a $59.95 per month plan and not a $39. 95 plan. FIRST LIE !!! We chose their free phones -I phone - the sales rep said we would see a charge for $23.02 per phone on the statement then we would see a $23.02 per phone credit. LIE NUMBER 2. Again speaking with billing they said they had no such plan with credits for phones.
In All we were told our total internet and phone charges combined would not exceed $189.00 per month. LIE NUMBER 3. Our first bill with US cellular was $296.48. Customer service did offer a plan that would reduce the bill by $20.00. NOT EVEN CLOSE TO THE $189.00 PER MONTH.
Tomorrow we are returning all our phones and internet to US Cellular store in Knoxville IA. And will be talking to someone else for our phone and internet needs. Being in sales - I hope the sales man has to repay the commission he made on us.
As many bad comments and reviews I see on this page, US celluar probably does not read them and do not care. Afterall theyhave your money !!!!!!!!!!!

Worst company and customer service EVER! Bill amount is never the same, month to month and when we "chat" with them to straighten it out they just give the runaround and never actually do anything for the customer. We pay the previous month's bill then magically the next bill comes out and we owe a "previous balance" that is more than the previous month's bill. Hmm, how can that be? I truly believe that they are guilty of overbilling and then refusing to acknowledge their mistake.

US Cellular is fine when everything goes well. But when it doesn’t, on comes the headaches. I haven’t figured out whether their agents are simply not empowered to do anything useful or if the company is actually proactively running a scam.

At the time I signed up, I had an agent tell me I could change my unlimited plan to a lower one if I didn’t need the premium data and that doing so wouldn’t cause me to lose my phone trade in credits. So I changed plans over halfway through the contract period and US Cellular abruptly cancelled the trade in phone credits. So there’s that.

On an earlier occasion, I changed card numbers for my auto pay and started losing my auto pay discount on my bills. I called customer service and they said that they had fixed the issue. The next bill though had the same issue. I called again and they said that my card didn’t actually qualify for the discount and that I’d have to use my checking account to get the auto pay discount. They also said they couldn’t reimburse me for their previously mistaken advice or relaying the mistaken information about the issue supposedly being fixed when it wasn’t. So that’s another issue.

Then finally, when I attempted to leave and go to another carrier, I couldn’t get US Cellular to unlock my phone even though my phone was paid off and my account was in good standing. I spoke with 4-5 different customer service and technical service reps over 5 days and they never resolved the issue. They simply said the phone should be unlocked. After numerous hours trying different stuff I finally went into a physical store and over an hour later, the rep in the store finally got US Cellular to unlock my phone. Thanks John in the WI Dells store for that help. However, I then tried to switch carriers when I got back home and US Cellular still blocked me from moving to a different carrier. My phone was now unlocked but US Cellular wouldn’t release my line. Wondering if an odd snafu happened with the first alternate carrier, I then tried to move to a second different carrier and US Cellular blocked me from moving my line yet again. So again, with everything paid off, I initially tried to switch carriers on a Friday morning and here it is a following Tuesday evening, 5 days later, and US Cellular still refuses to allow me to switch carriers and their service representatives can’t tell me what the issue is. Think about it. If they can prevent an average of 3000 people a week from switching carriers for 5 days and their accounts rack up at a rate of just $2.50/day, that’s (15000 x $2.50) that’s $37,500/week and nearly $2 million/year more in added revenue on top of all the other shady things they do to bring in more revenue. Stay away. And if TMobile is buying US Cellular, I’d stay away from them as well.

If you want to have a bill that is different every month, US Cellular is the company for you! Want a promotion for 50% off an Apple Watch? Great! We will bill you for it monthly and not apply the promotion so you are actually just paying the full price, and then when your bill is higher than it should be and your autopay cap maxes out, we will take away your autopay discounts and charge you late fees because your bill wasn't paid on time (because we over charged you). But if your still not convinced, give US Cellular a try if you LOVE calling customer service several times a year to talk to people who cannot help you and after about 40 minutes get a condescending manager who either talks in circles or straight up tries to gaslight you. If you're bored and want some drama in your life, US Cellular is the company for you!!!

Constant video buffering after the first month. Convenient how the return period is 1 month and it stopped after that. Had to constantly disconnect my cell phone trying to get my tv to stream shows without buffering. It didn’t work. Had 5G signal the whole time. Called support several times and they were absolutely clueless (coming from someone who works for an MSP). Switched to spectrum and haven’t had a problem since. Now I’m stuck paying for their terrible router.

I was sold their home internet service which they said would cover my area, setting it up, and spending 4 weeks having it not work and drop meetings, I went to cancel only to be informed that even though their service did not work they would not allow a return of the router I was required to buy and I owed $400 to purchase the router. I then cancelled the service and switched to paying off the router, turns out 6 months later that the payments I was making were going half to the router and half to a "suspended service charge" that was hidden in their fine print as they did not cancel my service as requested but suspended it. DO NOT USE THIS HORRIBLE SCAM COMPANY. They are the single worst company I have had the misfortune of dealing with in my life.

Worst cellphone company ever! Zero customer service online or by phone. And the website just gives you the runaround. Way too expensive.

We’ve been with US Cellular for nearly 10 years and I can tell you they are not the best. US Cellular’s promotion is a joke. They have no reward to their current customers whatsoever. There’s always a catch. We live in a remote area so we don’t really have a choice but to use US Cellular for our cellphone and internet. We pay for a 5g unlimited internet but it is a hit-or-miss with 0 upload speed most of the time. My daughter and I traveled overseas last month and they charged us $15 per day for a service that we did not used. Our cellular data and roaming was set to off before we depart the United States. Our phones overseas was literally showing SOS. I was not surprised because their signal isn’t great in the US. I bought a local prepaid SIM card to used while on vacation and my daughter used my hotspot or wifi. Talked to Customer Service and Retention today after I saw our bill. I asked about the additional charge but he told me there’s nothing they can do but I have to pay the charge whether we use it or not. After I explained to him my frustration he offered to lower the overseas charge to 50%. it is not just about the money but it is about charging customers for a service that they did not use is literally stealing. The Representative told me that next time I travel I should get me an international plan so I can use their service overseas and will not be charge for $15 per day. Why in the world would I use a cellphone service for an additional $100 from a cellphone provider that does not have good reputation of having good signal in the US how much more overseas? Ridiculous!!!! I cannot wait for a different provider to have service in our area so we can switch.

I keep DETAILED records. My balance has been incorrect for the past month and I have tried "chat" and calling several times. Every time it's a MORON rep that can't even understand my CLEAR explanations. They just say "sorry?" repeatedly like they can't understand. One chat rep just fiddled around for 30 minutes never solved anything. I will have to just "eat" the dollar amount difference and go on because life is busy. They must be hiring "reps" off the street that are utterly un-trained.

I payed 280 on.my bill never went down Customer service sucks very rude and disrespectful im going to a different company i had it and so is my whole family

US Cellular! We live four half miles line of sight from the internet tower and we do not get the service that it is advertised as we only get 4 GB download speed and yes they don't hold up their end of the contractor in serving you with what they advertise as they don't want to help you out so you're stuck with price of equipment so we went with (net buddy) and it works fantastic!

GF and myself got phones and a cellular plan with this company. Was quoted one price at their sales office, and when I (we) got the monthly bill it was 65 dollars higher than what we agreed upon. Calling customer support was no help. Avoid them at all costs…

High speed internet for $60/mo. Download speed 2.3 upload 69
Terrible

I had service with US Cellular back in 2021. We ended up switching to Verizon because we were fed up with constant billing issues. It seemed as though there was always an issue that needed to be disputed. Extra charges, etc.

We terminated service back in 2021. September 2021 was the last time we received any kind of billing notification and receipt of payment for every bill showing we paid up to date. For some reason we paid $657.83 on 02/25/2022. Must have been a remaining balance to pay with the switch to Verizon (pay off phone or something).

2 years later (which is a write off point for business), we received a collection notice from I.C. System Inc. There was no previous billing notification from US Cellular prior. This hit us unaware.

I contacted the debt agency on 04/10/2024 to dispute and they mentioned they would validate debt with US Cellular.

In the meantime, I choose to reach out to US Cellular myself. I contacted customer service via chat on 04/10/2024 to obtain written proof of balance due.

Emily told us there was no balance due and that the $657.83 balance was marked as paid on her end. She said we had nothing to worry about.

We went on vacation and came back to a debt validation letter from the collection agency (dated 04/19/2024).

I called them on 05/08/2024 and mentioned I had the US Cellular chat in writing that it was paid in full. They told me there was nothing they could do and that I would have to dispute with IS Cellular since they validated the debt.

On 05/08/2024, I called the US Cellular line that Emily provided and was given a rude awakening.

They told me a payment was made on 02/25/2022. When I asked that they validate how much and if I indeed had a balance due, they stayed that they could not do either. They stated that their records were wiped and had no proof of what was due or payments that were made. They said once their records are sent to collection there is no further records on their end.

I asked to be escalated to a Manager. She confirmed the same thing. I told them that if they can’t prove I owe something that someone in the company should be able to answer to why they validated the debt and prove if I do owe or not.

She told me all of those departments are internal and that there is no one I can contact further and nothing else she can do for me.

She told me to go back to the collection agency to dispute myself and correct the issue on my own and there’s nothing she can do for me. From there she refused to escalate me further.

She said that Emily was wrong and she shouldn’t have been able to see that I did indeed pay the $657.83.

Meanwhile I have pending and paid debt that will impact my credit on 05/25/2024 but the business who is saying I owe the debt cannot confirm or prove that I do or don’t and refuse to help me.

Neither the agency nor US Cellular will accept the written proof that the bill was paid (confirmed by US Cellular billing representative).

Now my husband and I will have to dig through our bank statement and credit card records 2-3 years back to find proof of payment.

There is a good chance we may have to dispute our credit report as fraudulent activity by the business or take them to court.

Who doesn’t hold records to help their former customers? Who validates debt to a collection agency when they can’t even validate with their consumer? US Cellular.

I’m never doing business with them in the future. They completely lost my trust.

You pay your bill in advance but if you cancel at the beginning of the bill cycle, you still have to pay for the whole month. The customer service person I talked to acted like that was completely normal and made sense that I would continue to pay a months worth of service even though I don't have their service. I canceled them in the first place because of poor coverage.

The management at the Pearisburg VA. Store has to be the rudest person. If I would have known my bill was going to go from 110 from another company (that I should have NEVER left) to 200 a month I would have never ported over. Then tells me that her people weren't trained correctly 🙄 WELL THATS YOUR JOB!!!!! Now stuck with this Absurd Company unless I want to pay the 1,500 for these phones. Worst experience ever!!!!

We have 10 phone lines for our business. We ordered 7 new iphone 15/15pro max Feb. 27, 2024. We did not receive phones. Emailed business rep weeks later inquiring about phones and they mailed the order to the wrong address (they had the correct shipping address in email from us). They apologized, shipped out "correct" phones to us. Received phones. All phones were just iphone 15, where two of them were supposed to be iphone 15pro max. Also one of the iphone 15 was not working so we had to deal with customer service multiple times... Lots of work on our end. Then weeks later we finally bring up we need the two iphone 15pro max to business rep and his manager. They apologized and sent correct 15pro max to us. Set up one iphone15pro max - some issues took two days due to waiting on customer support to fix stuff but phone worked and all was transferred over.
Waited a week which is today, April 12th to transfer over from the iphone 15 to iphone15pro max for myself. Started around 8:40am est. Still at 4:50pm NOTHING. I had to cancel meeting, workout at gym, and lyme doctor appt bc had to deal with phone not working trying to get the iphone 15pro max activated. First us cellular rep (lady) said the phone order replacement was not done correctly and wasn't sure what to do. Thus, I reached out to the manager and not the bus rep. Manager trouble shooted with myself and office manager all day long. She had to cancel all her tasks for the day (didn't get to go do videoshoot of job site, didn't get to work at office for one minute today bc came to my house, didn't get to pick up payroll checks for employees bc with me all day.
After doing reset, hard rest per manager who sent photo to us how to do it - the NEW iphone 15 pro max would not work. We were very respectful and said we understood they were not trying to do this but at this point this is insane.
Then the manager upset me (which prompts this review) and texts over to my employee "you should just go to local apple store".
ARE you kidding me?! My husband had to cancel his meeting with architect to pick our kids up from school (I couldnt leave bc no phone and dealing with no service on either phone bc us cellular couldn't figure it out)......
so eight and half hours today - cumulatively 17 hours for myself and employee - WASTED!!

So i started today off with a working iphone 15 (that I did not order or want but was working) and attempted to get iphone 15pro max working - only for us cellular to tell me i need to spend my weekend at apple store for hours (forget I have a family and life and plans) and troubleshoot a brand new phone - NOPE!!!!!!!!!!!!!

It is 4:56pm est and i have NO phone working. Have been waiting for an hour (manager is texting my husbands phone) saying customer service will text his phone once they can get service back to my original phone.

I am livid.

They need to hand deliver a iphone 15pro max, pay for my rate (which is $98/hour for full day), pay for my employees lost time full day, and pay for my husband and architects lost time.

I simply want what I ordered. An iphone 15pro max in green.

Oh - to top it off, the iphone 15 pro max was sent in black. I was not even going to complain about that - it is just a color. But at this point - I want a green iphone 15pro max like I ordered end of February. Please. Help.

OHHHH - they also were charging us for 14 phones!! I had to login to our business account and realized they were charging us double. They promised they would not do that.
Well they drafted $1100 from our account yesterday - I was told a huge credit would be on our account in email over a week ago.....

I don't believe anything anymore.
Owed money, owed a phone, owed an apology

Do not go to US Cellular. They have the worse customer service. I wanted to bring my phone and number to a new carrier because at the time I got my account and phone I was told you can use wifi calling anywhere there is wifi. I have a business and I travel and need to be able to receive phone calls wherever I am. This turned out not to be true. I have been trying to get my cell phone unlocked for 4 days now. The phone is completely paid for and every time I call I get a different answer. 1st day - phone is not locked, 2nd day - submitted request will be unlocked by the end of the day, 3rd day - can take a max of 48 hours to unlock, 4th day - it can take up to 72 hours to unlock. Meanwhile new month started and they don't prorate! Still not unlocked,!

I was a long time customer of this co. However after I left because I move to an other area of the us. They did not make sure I had good service. I then change my provider to find worse CUSTOMER. Serv. I then tried them again and they were BAD. If you live in the mid-west , they SUCK, however I had to go through a lot of reps. To find ONE, who made sense. Sounds to me she needs to move companies. She needs more $ to deal with you jerks.