Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Toon meer
Bedrijf heeft geantwoord
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Toon meer
Bedrijf heeft geantwoord
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contactgegevens
One Ropemaker Street, EC2Y 9AW, London, Verenigd Koninkrijk
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Uitstekend
4K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Happy with our new account
Recently applied applied for a new account, we were happy with the process...United Trust Bank promptly set up our account after request for further information.
7 april 2026
Antwoord van United Trust Bank
We really appreciate you taking the time to leave us feedback, It's great to see that you account was set up promptly. Thanks Gina
Even though I deposited late, the fast service benefited me a lot. Thanks, Brian.
9 april 2026
Review zonder uitnodiging
Antwoord van United Trust Bank
Thank you Laura for your 5 star review, It's great to hear that your deposit was dealt with promptly. Thanks Gina
Rapid deposit system
I ended up depositing quite late but your service was so quick it benefited me really well. Thank you for that. Brian.
9 april 2026
Antwoord van United Trust Bank
Thank you so much for your 5 star review Brian, It's lovely to hear we were able to assist you with our quick service. Thanks Gina
It's always easy and feels secure to…
It's always easy and feels secure to use this website. A happy customer
7 april 2026
Antwoord van United Trust Bank
Thank you Max for your review, it is great to hear when using our website you feel its secure and easy to use. Thanks Alex
Great customer services, great interest rates
Easy of opening a second account and transferring balances to achieve a better interest return for our charity. Excellent customer services with fast and clear replies.
1 april 2026
Antwoord van United Trust Bank
Thank you Joanna for your review, it is great to see opening a second account was easy and that you received excellent customer services. Thanks Alex
Clear and concise information provided…
Clear and concise information provided to support my ISA transfer application. Process not overly complex. No issues to date and awaiting transfer to new provider once fixed UTB account period ends.
2 april 2026
Antwoord van United Trust Bank
Clear and concise information being provided is always our aim when it comes to service. It is great to see your ISA application was not complex and you have had no issues to date. Thanks Alex
Antwoord van United Trust Bank
Thank you so much for your 5 star review Lesley, great to see we were able to help with your online query. Thanks Alex
Aid in the age of high tech.
A member of staff helped me on the phone. She was extremely patient and stayed with me until the process was complete. I am not up to speed with technology.
31 maart 2026
Antwoord van United Trust Bank
We really appreciate you taking the time to leave us feedback, it is always nice to hear our staff help someone over the phone and stayed with you until it was completed. Thanks Alex
problem sorted easily and quickly
sorted my recent problem out quickly and professionally with no dramas great to deal with
2 april 2026
Antwoord van United Trust Bank
Thank you Jeff for your review, it is great to hear that our staff were able to solve your problem quickly and professionally. Thanks Alex
My ISA Transfer In Request was actioned…
My ISA Transfer In Request was actioned promptly last year snd so is my current year Transfer Out request. Have banked with them before as well.
1 april 2026
Antwoord van United Trust Bank
Sanjay we really appreciate you leaving a review, it is fantastic to see that your ISA transfer request was dealt promptly both times for you. Thanks Alex
Quick precise reply.
1 april 2026
Antwoord van United Trust Bank
Thank you Elizabeth for leaving a review, it is great to see our staff help you so quickly. Thanks Alex
Helpful and understanding.
Edited 08/04/2026
After previously having issues with contact, I had a call today from a very helpful advisor called Adam. He was very understanding and was able to help with my concerns and issues going forward.
1 april 2026
Review zonder uitnodiging
Antwoord van United Trust Bank
Emma thank you so much for your review, I am really glad my colleague was able to reach out to you and ease your concerns and issues. Thanks Alex
Call dealt with promptly by a real human!
Call dealt with promptly by a real human being, not an AI bot! Issue I called about was dealt with really quickly and efficiently.
24 maart 2026
Antwoord van United Trust Bank
Thank you so much for your review, it is great to see the query you called about was dealt with quickly and efficiently. Thanks Alex
Olivia Marsh has been incredibly…
Olivia Marsh has been incredibly helpful with providing rate updates and pre-checks for setting up our account.
31 maart 2026
Antwoord van United Trust Bank
It is great to hear That Olivia was able to help you when setting up your account. Thank you Mr Curtis for your review.
Helpful and precise
31 maart 2026
Antwoord van United Trust Bank
Thank you Jim for your review, it is great to hear they we were helpful and precise. Thanks Alex
Clunky process for making a deposit
I opened a second savings account for a sports body and, as treasurer, tried to transfer a substantial sum from a Lloyds current account to the new UTB account. This was held up because Lloyds was not the "nominated" account. The process for changing the nominated account took three days and required telephone conversations with UTB staff each day to progress it. The staff were all helpful and polite. The process seemed rather clunky.
27 maart 2026
Antwoord van United Trust Bank
Stephen we really appreciate you leaving a review regarding your experience. We are sorry to hear you felt the nominated account change was clunky when requesting for us to update this for you . We have taken this feedback onboard and are grateful for your comments. Thanks Alex
Great products and service
The products available for a saver are both varied and flexible. When I needed some help from the staff in the opening of the account, they were both professional and helpful.
26 maart 2026
Antwoord van United Trust Bank
Stephen thank you for your review, it is fantastic to hear you were impressed with our product range, what else is great to see is that our team were able to help you with the opening of the account. Thanks Alex
Antwoord van United Trust Bank
Patricia Thank you so much for the 5 star review. Thanks Alex
New account set up
I wanted to move funds froma tracker account into a 2 year fixed term bond. Staff were very patient and helpful in facilitating the set up and transfer
24 maart 2026
Antwoord van United Trust Bank
Ms Carter we appreciate you leaving a review, it is great to see staff were able to help you move funds from a tracker account to a new 2 year fixed term bond. Thanks Alex
Staff are always efficient
Staff are always efficient, helpful and polite and patient. Thank you.
24 maart 2026
Antwoord van United Trust Bank
Thank you Mel for your review, it is fantastic to hear you thought were helpful and polite when helping you. Thanks Alex
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