Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Toon meer
Bedrijf heeft geantwoord
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Toon meer
Bedrijf heeft geantwoord
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contactgegevens
One Ropemaker Street, EC2Y 9AW, London, Verenigd Koninkrijk
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Uitstekend
4K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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As an elderly customer
As an elderly customer, I appreciate that UTB staff
help me to manage my accounts when I telephone.
Online banking isn't for everyone.
Thank you.
4 maart 2026
Antwoord van United Trust Bank
Thank you Brenda for your review, it is lovely to hear our staff are able to help you manage your accounts when you do telephone. We appreciate you being a customer with us. Thanks Alex
user-friendly good rates and service
user-friendly good rates and service . would highly recommend
13 mei 2025
Antwoord van United Trust Bank
Robert we really appreciate you leaving a review. great to see your were in impressed by our service and our rates. Fantastic to hear you would recommend us also. Thanks Alex
UTB always gave quick and helpful…
UTB always gave quick and helpful replies to any questions I asked. First class service all round
3 maart 2026
Antwoord van United Trust Bank
David thank you so much for your review, it is great to hear our staff were quick and helpful with their replies to your questions. Thanks Alex
No hassle banking
Online application form was simple and easy to follow. Account opening followed with the minimum of delay.
9 maart 2026
Antwoord van United Trust Bank
It is great to hear you application for an account was so easy to do even with the smallest of delays. Thanks Alex
Helpful staff
9 maart 2026
Antwoord van United Trust Bank
Mrs Haig thank you so much for your review, we appreciate you taking your time to leave one. Thanks Alex
Very efficient
25 februari 2026
Antwoord van United Trust Bank
Great to see everything went smoothly David. Thanks Alex
Great Bank to deal with and exceptional…
Great Bank to deal with and exceptional and banking team
6 maart 2026
Antwoord van United Trust Bank
Thank you so much Stephen for your 5 star review. Thanks Alex
Prompt response via email
A straightforward question via email answered promptly. Very good.
6 maart 2026
Antwoord van United Trust Bank
Christopher thank you so much for your feedback. it is great to hear we dealt with your query so efficiently. Thanks Alex
Online banking easy to use.
6 maart 2026
Antwoord van United Trust Bank
We appreciate you leaving a review Michael, glad to see our online platform is easy to use. Thanks Alex
Antwoord van United Trust Bank
Thank you Miss Deas for your feedback, it is great to hear that service has been good so far. Thanks Alex
It was easy to convey what I needed and…
It was easy to convey what I needed and the response was helpful.
5 maart 2026
Antwoord van United Trust Bank
David we really appreciate you leaving us feedback, it is great to see we were able to help you with your question. Thanks Alex
Quick response to a question
5 maart 2026
Antwoord van United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
prompt and efficient service
prompt and efficient service, I wish the High Street Banks could provide the same
4 maart 2026
Antwoord van United Trust Bank
Thank you so much Derek for your review, it is great to hear you were so impressed with our service. Thanks Alex
Dealing with matured funds
Instructions correctly followed and able to complete a re-investment with relative ease.…
19 februari 2026
Antwoord van United Trust Bank
Thank you so much for taking the time to leave a review, it is great to see you re-invested with us. Thanks Alex
Super quick response to my query
Super quick response to my query, and it was actioned immediately and efficiently. Thank you
23 februari 2026
Antwoord van United Trust Bank
Thank you so much for your review, it is fantastic to hear that your query was dealt with so quickly. Thanks Alex
Clear website
Clear website, with internal messaging service, which was very useful on a Sunday evening. My message was responded to the following morning. Easy interactions. Good information given so that I could make the best decisions and all my questions were answered professionally. UTB acted on my instructions quickly. Thank you.
2 maart 2026
Antwoord van United Trust Bank
Thank you so much for your review Elizabeth, it is fantastic to hear you were impressed with our service and communication. Thanks Alex
Antwoord van United Trust Bank
Gail we appreciate you leaving a review, it is great to hear we were able to deal with your query. Thanks Alex
Metro Diner
A dinner with a party of four friends!
The food came from Metro Diner in which was excellent. The food was a 10 out of 10!! Perfect potions and incredible taste!!
28 februari 2026
Review zonder uitnodiging
Antwoord van United Trust Bank
Thank you so much for leaving a review Ellen, i fear though that you may have left this under the wrong company as we are a UK bank. Thanks Alex
Antwoord van United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
Exceptional customer service.
Very helpful response to my email enquiry: I received a phone call during which the person I spoke to was extremely friendly and couldn’t have been more helpful. She was not going to leave me without having solved the technical problem I was having in accessing my account. I was so impressed.
26 februari 2026
Antwoord van United Trust Bank
Mr Clark thank you so much for your review, it is fantastic to hear we were able to help you with your query. Thanks Alex
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