FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Toon meer
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Lees wat reviewers zeggen
Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Toon meer
Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Toon meer
Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Toon meer
Bedrijfsgegevens
Over Vaper Store
Geschreven door het bedrijf
Have an issue? Contact us first
We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.About Vaper Store
Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.Our Product Range
Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.Age Verification
As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.Customer Service
Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.Overal Trust Score
The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.Our Gratitude
We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.Contactgegevens
Kemp House, 128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- trustpilot@vaperstore.co.uk
- vaperstore.co.uk
3,9
Goed
592 reviews
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Very poor communication
Placed order 20th August. After 6 days tried contacting via live chat, email and order enquiry form to find out what was happening.
I have had no response. I would not be so annoyed if they would just have acknowledged my existence. I have requested a " no quibble" refund, sadly not very hopeful
28 augustus 2024
Review zonder uitnodiging
Item hasn't turned up and seller isn't…
Item hasn't turned up and seller isn't responding
21 augustus 2024
You got the order wrong
You got the order wrong, I order vape fluid and you send me oil
20 augustus 2024
Slow and missing items
Slow shipping and only sent 1 item when I ordered 2. Can’t get in contact despite sending support message.
13 augustus 2024
Didn't receive any of my products
Didn't receive any of my products. Ignored by customer service after multiple attempts to resolve. AVOID AVOID AVOID.
5 augustus 2024
Disappointed
Still waiting for my order after 3 weeks- first got lost, second delivery still not arrived after 4 days
5 augustus 2024
Yikes - horrible experience
Yikes. First time customer. Vapes arrived and they are all faulty. Either burnt out coils and taste like burning, or the batteries are faulty and die after a few puffs. They burnt my throat too.
Customer service are completely non contactable, chat and phone don't go anywhere. I'm waiting for an answer to my email, but not pleased at all as a first time customer.
I'd recommend avoiding as clearly QA is not good.
23 augustus 2024
Review zonder uitnodiging
Pretty quick shipping and easy to use…
Pretty quick shipping and easy to use website
16 augustus 2024
Can not get hold of customer service…
Can not get hold of customer service The telephone number provided keeps going to ee voicemail. Contacted them on social media where they read my message and did not reply and tried the live chat to which I've had nothing back. All I want to know is where my order is
22 augustus 2024
Review zonder uitnodiging
For the last couple of years
For the last couple of years, I have used FIFA store to buy my Vapes and I haven’t shopped anywhere else since finding them. Great fast delivery and if any issues always sorted out nice quickly
6 augustus 2024
Was late and no response or help from…
Was late/still not received and no response or help from costumer service
16 augustus 2024
Fast delivery and great product…
Fast delivery and great product received. Would recommend for UK vapers
19 juli 2024
Review zonder uitnodiging
Great range of products
Great range of products at very reasonable prices easy to order from plus reward points. Browsing the site was easy as well I found the products I wanted to order plus a few extras at a really cheap price. Free 2-3 day shipping on orders over £25.
15 augustus 2024
Review zonder uitnodiging
Order still not received after 2 weeks
Order still not received after 2 weeks. No answers to emails or phone calls
2 augustus 2024
Easy to navigate, helpful website with quick delivery.
Their website is easy to browse and pick what I want. Simple but enough descriptions for the products and reasonable prices. Easy orders with quick deliveries. The products are exactly as they say on their website. I'm quite happy with Vaper Store services. Thanks!
26 juni 2024
Easy to understand website
Easy to understand website. 👍🏻 helped me as I'm a first time buyer. Fast delivery 👍🏻
Great products taste lovely
6 augustus 2024
One vape turned up Gouged and broken…
One vape turned up Gouged and broken and had leaked everywhere inside the packaging. After sending two emails to customer service I've received no reply after two weeks
31 juli 2024
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