FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Toon meer
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Lees wat reviewers zeggen
Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Toon meer
Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Toon meer
Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Toon meer
Bedrijfsgegevens
Over Vaper Store
Geschreven door het bedrijf
Have an issue? Contact us first
We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.About Vaper Store
Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.Our Product Range
Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.Age Verification
As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.Customer Service
Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.Overal Trust Score
The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.Our Gratitude
We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.Contactgegevens
Kemp House, 128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- trustpilot@vaperstore.co.uk
- vaperstore.co.uk
3,9
Goed
592 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Vapes are good, store is unprofessional
Vapes are good and richly flavoured. However, the store is managed by unprofessionals. I ordered on 1 August and paid an extra for one day of shipping. When I was expecting a dispatched email the next day, I got nothing. Then I emailed them and got no response. I got an automatic dispatch email 4 days later, but there was no explanation. Even this day, they ignored my email and did not respond.
5 augustus 2024
I paid for express delivery
I paid for express delivery, 8 days later my order still hasn't been despatched. I've emailed them and still no response. When I've used them previously they were good, but will not use them again now
5 augustus 2024
Excellent
Excellent! Great Products Great Prices . Will definitely buy from again. Highly recommend
1 augustus 2024
Took a week to notify me an item I…
Took a week to notify me an item I ordered was out of stock. They then told me they had another flavour in so I just asked for one of those. Took 2 weeks to arrive and when it arrived the product that I asked for it to be replaced with wasn't in the parcel. Won't be ordering again
26 juli 2024
Great product
Great product, have already ordered again from vaper store. Delivery was abit delayed but that was Royal Mail error.
1 augustus 2024
Ordered on the 30th July
Ordered on the 30th July, it’s now the 4th of August and I still haven’t got my order
30 juli 2024
Honest company
Always in stock , a good product. Nice to know there’s an honest company on line
26 juli 2024
Does exactly what it says.
Does exactly what it says.
Prompt and no nonsense delivery with full information,email confirmation, arrived 2 days after order. Thankyou.
26 juli 2024
CBD vape delivered very next day
CBD vape delivered very next day. Excellent product + service!
22 juli 2024
Antwoord van Vaper Store
Thanks for the appreciation ❤️
My order never arrived
My order never arrived, I raised this to them and they didn’t care! They wouldn’t give me a refund either. Terrible company
15 juli 2024
Antwoord van Vaper Store
Hi Sarah, please contact customer support via email ASAP and we'll get this chased up for you. Thanks
they didn't all work!
delivery was speedy. The vapes were intact and well-packaged. The only downfall was they didn't all work, there were 2 that wouldn't work. I know they are cheap but I expected them to work. Still get what you pay for I suppose, I will know better next time. I'm not sure if I will order from here again, probably won't.
12 juli 2024
Antwoord van Vaper Store
Hi Helen, please contact customer support via email and we'll try to get this sorted for you.
Antwoord van Vaper Store
Thanks for the appreciation ❤️
Antwoord van Vaper Store
Thanks for the appreciation ❤️
Ordered 2nr Zeltu X2 Not Recieved
I had ordered 2nr Zeltu X2 kits on 9th July, did not receive this for a week, so sent two emails enquirying about my order, did not get any response, I then tracked via the Shop app and it shows my order ws delivered to someone in Croyden, when I live in Stanmore, further attempts to contact Vaper Store via email and call to which there is no response, is this a legit company?
19 juli 2024
Review zonder uitnodiging
Antwoord van Vaper Store
Hi RB, please contact our customer support team ASAP if still not received. Thanks
Quick and easy to use website
Quick and easy to use website, great product, nice flavour CBD vape that is good value for money.
10 juli 2024
Review zonder uitnodiging
Antwoord van Vaper Store
Thanks for the appreciation ❤️
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