FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Toon meer
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Lees wat reviewers zeggen
Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Toon meer
Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Toon meer
Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Toon meer
Bedrijfsgegevens
Over Vaper Store
Geschreven door het bedrijf
Have an issue? Contact us first
We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.About Vaper Store
Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.Our Product Range
Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.Age Verification
As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.Customer Service
Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.Overal Trust Score
The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.Our Gratitude
We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.Contactgegevens
Kemp House, 128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- trustpilot@vaperstore.co.uk
- vaperstore.co.uk
3,9
Goed
592 reviews
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Antwoord van Vaper Store
Thanks for the appreciation ❤️
Website easy to navigate
Website easy to navigate, easy ordering fast delivery kept in touch, nicely packaged
5 juli 2024
Review zonder uitnodiging
Antwoord van Vaper Store
Thanks for the appreciation ❤️
my review
Good service a fast delivery and you get good discount by redeeming points for pounds
26 juni 2024
Antwoord van Vaper Store
Thanks for the appreciation ❤️
Antwoord van Vaper Store
Hi Sam, please contact customer support ASAP if still not arrived. Thanks.
Vape
Absolute brilliant products exactly what I ordered came on time I'm super happy
1 juli 2024
Review zonder uitnodiging
Antwoord van Vaper Store
Hi Tasha, thanks for the wonderful review. Appreciated.
Excellent good prices Baught a vape and…
Excellent good prices Baught a vape and 2 juices, fast delivery too
27 juni 2024
Antwoord van Vaper Store
Hi Jade, thanks for the great review. Appreciated.
Antwoord van Vaper Store
Hi Kess, thanks for the review. Appreciated.
Amazing value great product highly…
Amazing value great product highly recommend
24 juni 2024
Review zonder uitnodiging
Antwoord van Vaper Store
Hi Lee, thanks for the great review. Appreciated.
I am 4 in in two days as they run out…
I am 4 in in two days as they run out quicker there is no way they are 600 puffs. But for the price of them I can’t complain
24 juni 2024
Antwoord van Vaper Store
Hi Tracy, please can you contact our customer support team via email outlining your order details and issue. They will be happy to resolve any issue with your order promptly. Thanks.
Antwoord van Vaper Store
Hi Sarah, happy to hear that you received a prompt response from our customer support team.
Antwoord van Vaper Store
Hi Len, you're very welcome.
Didn't actually receive anything
Ordered 1 item & was then told due to technical errors wasn't available to send. Was asked if I wanted to choose something else or refund. I asked for another item that was showing in stock on website to then be told out of stock.
I then had a refund.
Won't bother trying to order again.
11 juni 2024
Antwoord van Vaper Store
Hi Sara, we're sorry our service didn't meet your expectations this time around. Occasionally we have issues with stock or technical issues. We apologise this affected your experience this time around but we get it right most of the time. If you'd be willing to give us another try, we'd be happy to give you a substantial discount code off your next order. Just reference your review and this response when contacting customer support. Thanks
Had good selection and quick delivery
18 juni 2024
Antwoord van Vaper Store
Hi Joe, thanks for the review and appreciation.
35428 i got the wrong order and up to…
35428 i got the wrong order and up to now I can't get a word about how it will be rectified. I dont think I'll be ordering here again.
17 juni 2024
Antwoord van Vaper Store
Hi Jared, please can you contact our customer support team via email outlining your order details and issue. They will be happy to resolve any issue with your order promptly. Thanks.
Good selection of vapes and excellent…
Good selection of vapes and excellent delivery, will use again
11 juni 2024
Antwoord van Vaper Store
Hi Sara, thanks for the kind words ❤
Antwoord van Vaper Store
Thanks for the love. Back at ya ♡
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