Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and trac... Toon meer
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Lees wat reviewers zeggen
I love VB clothing and Beauty equally. The products are stylish, unique and always beautiful quality. I’m lucky enough to have the most wonderful contact at the Dover Street Store which makes a wonder... Toon meer
Bedrijf heeft geantwoord
I have to say that with every product I have bought the reassuring emails that tell you what’s happening with your order are brilliant .. you feel very safe ordering online with VB .. highflying recom... Toon meer
Bedrijf heeft geantwoord
First, the items arrived five days after the stated delivery date. Unfortunately, we had already departed for our Easter holiday by the time they arrived. In our many years of online shopp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Contactgegevens
London, Verenigd Koninkrijk
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,6
Gemiddeld
556 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van Victoria Beckham
Dear Boginja,
Thank you for your kind feedback. We’re delighted to hear that you love your sunglasses and found them to be great value.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Care for Existing and Prospective Customers
The presentation of the product - I will always order her product direct now. She clearly cares about the consumer from the website presentation, to the delivery process and the packaging. I had one interaction with customer service - they could not have been more gracious. Please don’t lose site of this - so many luxury companies don’t care this much about their existing and prospective customers. That’s rough when we’re willing to pay more for a luxury product. The quality of her beauty products are also superior. THANK YOU!
10 april 2026
Antwoord van Victoria Beckham
Dear Heather,
Thank you for your thoughtful and generous feedback. We’re delighted to hear that you value the care taken across the entire experience - from the website through to delivery and packaging.
It’s especially meaningful to know that your interaction with our customer service team left such a positive impression.
We sincerely appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Good Quality and great fit
10 april 2026
Antwoord van Victoria Beckham
Dear Edel,
Thank you for your kind feedback. We’re delighted to hear that you’re pleased with the quality and fit of your item.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Antwoord van Victoria Beckham
Thank you for your feedback. We’re delighted to hear that you are pleased with the products.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
The worse service
As there was a problem with a button on a pant at 500€
I kindly ask to get a new button
Here they answer: Kindly note that you currently have the buttons in hand and local tailor will be able to use these parts to fix the button.
I do have to repair!!!!!!!!
7 april 2026
Antwoord van Victoria Beckham
Dear Florence,
Thank you for taking the time to share your feedback.
We are sorry for the confusion regarding the initial advice about the button repair. Our intention was for the item to be easily repaired locally by a tailor, which is a standard and quick solution in such cases. However, we understand this may have not been as clear, and may have caused frustration.
We are very pleased to hear that the issue has now been resolved and that you are satisfied with the outcome.
Thank you again for your patience and for giving us the opportunity to put things right. If you need any further assistance in the future, we remain at your disposal.
Kind regards,
Melody - Client Services
Incredible service
This some of the best make up on the market in my humble opinion. The customer service is awesome. Recently bought some jewellery from VB and had an issue with it. It was refunded the minute I requested a return. All companies should offer this. It allows you to shop rather than waiting a long time for your money. If the items you return are then not in satisfactory condition you should be charged for them.
7 april 2026
Antwoord van Victoria Beckham
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our customer service and that your return and refund were handled promptly.
It’s wonderful to know that this approach made your shopping experience more seamless, and we truly appreciate you taking the time to share your thoughts.
We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Excellent garment and service.
5 april 2026
Antwoord van Victoria Beckham
Dear Nina,
We appreciate your kind feedback and are happy to hear you are loving your Victoria Beckham piece.
Kind Regards,
A gorgeous clutch
I purchased your gorgeous clutch for a family member; she was delighted with it, her face lit up when she opened her gift .
Thank you
5 april 2026
Antwoord van Victoria Beckham
Dear Debbie,
We appreciate your kind feedback and are happy to hear your family member is loving their Victoria Beckham piece.
Kind Regards,
Antwoord van Victoria Beckham
Dear Birgit,
Thank you for contacting us at Victoria Beckham.
We appreciate your kind feedback and are happy to hear you are loving your Victoria Beckham piece.
Kind Regards,
Dress and make up orders
I really love the quality, design and service ! never disappointed...
30 maart 2026
Antwoord van Victoria Beckham
Dear Nathalie,
Thank you for contacting us at Victoria Beckham.
We appreciate your kind feedback and are happy to hear you are loving your Victoria Beckham products.
Kind Regards,
Dress is gorgeous! Packaging not great.
Dress is gorgeous and arrived on time. Only negative is that if you are buying a £1k dress I expect it to be packed luxuriously and have a complimentary dust bag. Came folded up in a box with a bit of tissue paper 🫣
29 maart 2026
Antwoord van Victoria Beckham
Dear Lindsay,
Thank you for taking the time to share your feedback.
We’re delighted to hear you’re happy with the dress and that it arrived promptly.
We’re very sorry to hear that the packaging did not meet your expectations, particularly for a piece of this nature. Your feedback has been noted and shared with the relevant team as we continually review how we can refine and elevate the full experience.
We appreciate your support and hope you enjoy wearing your dress.
We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Rio - Client Services
3 messages later and completely ignored me
3 messages later and completely unresponsive to my defective bag. Shocking considering the prices and all I wanted was hardware I could replace on the bag that screws on. A repeat customer now wondering if I’ll bother again. Not good. No one has contacted me.
3 april 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Dawn,
Thank you for your feedback.
We can confirm that your first correspondence was received on 25th March, and my colleague Melody responded promptly requesting further information to assist with your enquiry. It appears this message may not have been received or seen.
A member of our team will reach out to you again shortly to progress this matter.
Kind regards,
Laura - Client Services
Very impressed and love my dress
25 maart 2026
Antwoord van Victoria Beckham
Dear Grainne,
Thank you for your kind feedback. We’re delighted to hear that you are so pleased with your dress.
Your support means a great deal to us, and we look forward to welcoming you back in the future.
Kind regards,
Laura - Client Services
Here’s the thing
Here’s the thing, I love the VB brand and the staff at the store were friendly. I am disappointed for the product packaging though. I spent a lot of money for sunglasses and it didn’t come in a nice external boxed case. It was just the dirty glasses in a glasses case with worn cloth. I was expecting an elevated retail experience.
24 maart 2026
Antwoord van Victoria Beckham
Hi Joel,
Thank you for taking the time to share your feedback - it’s through comments like yours that we’re able to improve and ensure every customer has the best possible experience.
We’re very sorry to hear that your experience did not meet our usual standards. Please be assured that this has been addressed with the relevant team to prevent it from happening again.
We would truly appreciate the opportunity to welcome you back in-store and provide the elevated experience you deserve.
Kind regards,
Ishtar
Antwoord van Victoria Beckham
Dear Nathalie,
Thank you for your kind feedback. We’re delighted to hear that you were pleased with your item and the speed and care of the delivery.
Your support is greatly appreciated, and we look forward to welcoming you back in the future.
Kind regards,
Laura - Client Services
Excellent customer service
Excellent customer service, purchases carefully wrapped, quick delivery.
23 maart 2026
Antwoord van Victoria Beckham
Dear Dee,
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our customer service, packaging, and delivery.
Your support is greatly appreciated, and we look forward to welcoming you back in the future.
Kind regards,
Client Services Team
Quick delivery and good customer…
Quick delivery and good customer service. Item beautiful.
22 maart 2026
Antwoord van Victoria Beckham
Dear Sharon,
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the delivery, customer service, and your item.
Your support means a great deal to us, and we look forward to welcoming you back in the future.
Kind regards,
Laura - Client Services
Good alround experience except for the delivery
Good alround experience except for the £3 delivery charge on a £290 purchase, seemed unnecessary. Product was as expected and well packaged. Product was dispatched on the Saturday and finally arrived the following Thursday, a bit slow considering many sites can manage next day.
20 maart 2026
Antwoord van Victoria Beckham
Dear Neil,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the product and its packaging.
We appreciate your comments regarding the delivery charge and timing. While we aim to provide a seamless and efficient service, we understand your expectations, and your feedback has been shared internally as we continue to review and improve our delivery offering.
Thank you again for your support, and we hope to provide an even better experience on your next order.
Kind regards,
Laura - Client Services
Antwoord van Victoria Beckham
Dear Penny,
We appreciate your kind feedback and are happy to hear you are happy with our service.
Kind Regards,
Sofia
Antwoord van Victoria Beckham
Dear Kamila,
Thank you for your feedback, and hope to see you back soon.
Kind Regards,
Sofia
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