I've ordered a coffee table, according to the website should be delivered within 4-6 days. 10 days later still nothing. Contacted the terrible customer service -some badly translated chat, where you b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid cons... Toon meer
Bedrijf heeft geantwoord
Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using... Toon meer
Bedrijf heeft geantwoord
Красив, удобен, практичен ъглов рафт. Напълно съвпада с местоположение си вкъщи. Естетичен и ненатраплив във вътрешния интериор на стаята. vidaXL е добро място за пазаруване онлайн. Бърза и безпробле... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contactgegevens
Nederland
- webservice@vidaxl.bg
- vidaxl.bg
3,6
Gemiddeld
517 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Поръчах резервно платнище за тента
Поръчах резервно платнище за тента, останах разочарована.
Прозира,слънцето пече през него.
Не бих поръчала нищо повече от вас!!!
1 mei 2026
Review zonder uitnodiging
Качествен продукт и бърза доставка
Бърза доставка, качество на продукта и лесен монтаж
1 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиенти,
Благодарим Ви за положителната оценка и милите думи. Радваме се, че сте доволни от бързата доставка, качеството на продукта и лесния монтаж. Вашето мнение е много важно за нас.
С уважение,
JC
vidaXL
Avoid terrible customer service and misleading delivery dates
I've ordered a coffee table, according to the website should be delivered within 4-6 days. 10 days later still nothing. Contacted the terrible customer service -some badly translated chat, where you barely understand what they are on about and 2 more days still nothing. Contacted them again to cancel the order, and got told that I will have to wait another 16 days for the refund?! Absolutely shocking. My money are now stuck with those amateurs for a month, for something that they are not capable of delivering. Amateurs
8 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mrs. Milena,
I am sorry to hear that your order has experienced such a significant delay and that you have not received the appropriate support regarding the issue encountered.
I have contacted you privately so that we can resolve this matter as quickly and efficiently as possible.
I wish you a pleasant day.
Kind regards,
Laura
vidaXL
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that the product is perfect for you and meets your expectations. We appreciate your support.
Kind regards,
JC
vidaXL
Paid in full, but delivered defective, unsafe, and missing a key part
We ordered the 120 cm impregnated pine garden bench, paid in full, and it was delivered with multiple problems:
The wood is a much darker colour than shown on the website.
The parts and bolts arrived wet, several bolts are rusted and the wood has mould, which undermines the strength of a load-bearing seat.
A required wooden support (part 315393 / P175500639, "support 2") is missing, so the bench cannot be assembled at all.
When we tried to resolve it, the phone line went unanswered, and the chat agent gave us the part number then left the conversation with no way to reconnect.
We've now had to escalate this in writing to vidaXL's compliance team and are prepared to file with the Bulgarian Consumer Protection Commission (КЗП). Paying full price for an unusable, unsafe product with no working support channel is not acceptable.
1 juni 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience caused by this product.
I have contacted you privately so that we can resolve the matter in a more efficient and timely manner.
Thank you for your cooperation and understanding.
Have a nice day!
Kind regards,
Laura
vidaXL
The product must be improved- difficult…
The product must be improved- difficult to assemble, cushions aren't that full like the pictures, they are sliding - a velcro or something must be added, the back pillows don't have a zipper, the legs are made of plastic, not metal..
30 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mrs. Irina,
Thank you for your advice regarding the product and for sharing your experience with us.
We have contacted you privately so that we can resolve the issue in the most efficient manner possible.
Have a nice day!
Kind regards,
Laura
vidaXL
Great overall experience
User friendly website, on time delivery, great product, super fast service in terms of receiving the invoice for the purchase.
14 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you found our website user-friendly, that your delivery arrived on time, and that you are satisfied with the product and service. We truly appreciate your support.
Kind regards,
JC
vidaXL
Доставка в много пакети
Доставка в много пакети, необозначени, идващи в различни дни. Сбъркан адрес. После единият артикул се оказа с 10(?!) см по-къс.
24 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаема Maria,
Благодарим Ви, че споделихте мнението си с нас.
Извиняваме се за проблема, с който се сблъскахте при доставката на продуктите.
vidaXL поема отговорност за подобни случаи и се стреми да ги разреши възможно най-скоро, имайки предвид удовлетвореността на клиентите.
Свързахме се с Вас на личния Ви имейл адрес, ще очакваме Вашия отговор. Благодарим Ви за съдействието.
Оценявам разбирането Ви и очаквам с нетърпение Вашия отговор.
Приятен ден!
Цвета
vidaXL
I ordered a plastic shoe shell and was…
I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid construction. I’m really satisfied with my purchase and will definitely order from them again.
Warm regards,
Simeon
1 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that your order arrived quickly and that the product exceeded your expectations in terms of quality and solid construction. We truly appreciate your satisfaction and your intention to order from us again.
Kind regards,
JC
vidaXL
Бидони за вода
Бидоните за вода са с високо качество, лесно се сглобяват, материалът е много здрав, бърза доставка, препоръчвам магазина.
2 mei 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиент,
благодарим Ви за положителната обратна връзка! Радваме се, че сте доволни от качеството на продуктите, лесния монтаж и бързата доставка.
С уважение,
JC
vidaXL
Good delivery, bad product
Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using 2 fingers only. The construction plan it silly, if you do it properly, it deforms the metal shapes. The whole structure is amazingly wobbly and unstable. Price is okayish but I expected better quality even for that price.
8 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Hi Bobby Dimitrov,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
We have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta/vidaXL
Wrong parts
I waited a lot for this arch, and after I started assembling, it turned out some parts are wrong and I cannot have it completed…
14 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Galya,
Thank you for sharing your opinion with us.
We apologize for the problem you experienced with the product you purchased.
vidaXL takes responsibility for such cases and strives to resolve them as soon as possible, with customer satisfaction in mind.
Unfortunately, we were unable to establish direct contact as we were unable to find your order and you did not respond to our request for additional information. We would still like to discuss possible solutions for you, so please do not hesitate to contact us at feedback@vidaxl.bg
as soon as possible.
I appreciate your understanding and look forward to your response.
Have a nice day!
Tzveta
vidaXL
Disaster
Disaster - you can not return anything to them even in grace period! I wanted to return products due to poor quality 1 day after I received them and now 1 month later they are still saying they are organising collection. 1 month later I am still waiting for someone to collect! AVOID AT ALL COST!
28 april 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mim Loz,
Thank you for sharing your opinion with us.
We apologize for the problem you encountered with returning your order.
vidaXL takes responsibility for such cases and strives to resolve them as soon as possible, with customer satisfaction in mind.
We have contacted you at your personal email address, we will await your response. Thank you for your cooperation.
I appreciate your understanding and look forward to your response.
Have a nice day!
Tzveta
vidaXL
Antwoord van vidaXL
Уважаеми клиент,
благодарим Ви за положителния отзив. Радваме се, че сте доволни от ролетните щори.
С уважение,
JC
VidaXL
Antwoord van vidaXL
Уважаеми клиент,
благодарим Ви за положителния отзив! Радваме се, че сте доволни от уникалната мивка и бързата доставка.
С уважение,
JC
VidaXL
Antwoord van vidaXL
Hello,Aleksandar Velikov,
We are glad that we found a solution that satisfies you.
Have a nice day!
Yours sincerely,
Tzveta
vidaXL
Доставката е ОК,Опаковката…
Доставката е ОК,Опаковката ОК,Но..упътването не е на Български ,липсват елементи в комплекта и благодарение на това че съм в България успях с допълнителни материали да дозавърша монтажа.
9 maart 2026
Review zonder uitnodiging
Antwoord van vidaXL
Здравей, Румен Христов,
Благодарим Ви за отзива!
Извиняваме се, че сте получили продукт с липващи части.
Моля, проверете имейл адреса, който сте използвали при поръчката Ви, тъй като се свързахме с Вас, за да разрешим евентуални неудобства.
Оценявам разбирането и търпението Ви!
Приятен ден!
Цвета
vidaXL
Unclear information what and how many…
Unclear information what and how many parcels is the delivery. The assembling mostly is OK, there were few things to be considered. Overall the experience was positive.
26 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your feedback with us. We appreciate your overall positive experience and acknowledge your comments regarding the unclear delivery information and aspects of the assembly. Your feedback is valuable, and should you require any assistance, please feel free to contact us at feedback@vidaxl.bg.
Kind regards,
Elyn
VidaXL
In general all good
In general all good, but there's no possibility to see the goods in the moment of receivwment.
23 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your feedback with us. We appreciate your positive overall impression and acknowledge your comment regarding the visibility of the goods at the time of receipt. Your feedback is valuable to us, and we are always willing to assist further. Please feel free to contact us at feedback@vidaxl.bg.
Kind regards,
Elyn
VidaXL
Шкафчето изглежда добре
Шкафчето изглежда добре. Пасва идеално на интериора и лесно се сглобява, но имам малко забележки по качеството.
14 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиент,
Благодарим ви за обратната връзка. Радваме се, че шкафчето изглежда добре, пасва на интериора и се сглобява лесно. Същевременно съжаляваме, че имате забележки относно качеството. Моля, свържете се с нас на feedback@vidaxl.bg, за да можем да ви помогнем.
С уважение,
Eula
VidaXL
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