Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using... Toon meer
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I've ordered a coffee table, according to the website should be delivered within 4-6 days. 10 days later still nothing. Contacted the terrible customer service -some badly translated chat, where you b... Toon meer
Bedrijf heeft geantwoord
I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid cons... Toon meer
Bedrijf heeft geantwoord
Красив, удобен, практичен ъглов рафт. Напълно съвпада с местоположение си вкъщи. Естетичен и ненатраплив във вътрешния интериор на стаята. vidaXL е добро място за пазаруване онлайн. Бърза и безпробле... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contactgegevens
Nederland
- webservice@vidaxl.bg
- vidaxl.bg
3,5
Gemiddeld
518 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Parts were missing and wood was damaged…
Parts were missing and wood was damaged in some places
21 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear VIKTORIA KOPRINSKA,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Не съм доволна!
Не е това, което очаквах. Снимката е подвеждаща. Не е добре боядисано и дървото не е загладено. Няма номерация на елементите и е по-трудно сглобяването. Цената е висока за ниското качество. Не бих поръчала отново.
17 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте Вени Стефанова,
Благодарим Ви за отзива!
Съжаляваме, че продуктът не отговаря на очакванията Ви, но сме тук за Вас.
Моля, проверете имейл адреса, използван в поръчката Ви, тъй като сме се свързали с Вас, за да разрешим евентуални неудобства, които сте изпитали.
Оценявам Вашето разбиране и търпение!
Приятен ден!
Цвета
vidaXL
Correct and fast delivery.
12 december 2025
Review zonder uitnodiging
Problems with the term of delivery
Problems with the term of delivery
The instructions in the box was not ful, so I construct the item by myself
15 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello Denitza Petrova,
Thank you for your review!
We are sorry that the product did not come with an assembly manual.
Please check the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
There are a lot of nice products
There are a lot of nice products, which you can not find at other stores. Good prices and free delivery.
The customer service is a bit slow with answering, it takes them 1 week to handle a request/complain.
23 november 2025
Review zonder uitnodiging
The shipment was very late
The shipment was very late. When we opened it, all the fasteners for assembling the chairs were missing. I wanted to order more of them but now I'm hesitant about doing so.
14 november 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hi Georgi Tarov,
Thank you for your review!
We are sorry that the product has missing items.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
I am very happy with my experience
I am very happy with my experience with VidaXL both in terms of the two products I purchased and in terms of communication and delivery. The products are of high quality and the site has a very wide variety of models and colors, which is important for the customer. What I like is that the furniture has a unique design that is not seen in other stores.
20 oktober 2025
Review zonder uitnodiging
Eкипът на VIDAXL се отнася много сериозно към изпълнението на поръчката и следи до момента на получаването дали куриерската фирма е стриктна при доставката
Eкипът на VIDAXL се отнася много сериозно към изпълнението на поръчката и следи до момента на получаването дали куриерската фирма е стриктна при доставката.
8 oktober 2025
Review zonder uitnodiging
Затъмняващи Завеси
Снимката на артикула отговаря в действителност.
18 september 2025
Review zonder uitnodiging
Thin metal, a lot of time for assembly
So far it requires a lot of time to assemble - half day probably. The metal sheet are very thin.
We will see how it look like in 1 or 3 years.
10 september 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hi Al,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta/vidaXL
I ordered a double stand for washer…
I ordered a double stand for washer and dryer which came but their size was different from the product description. Shorter by a few cm and the washer and dryer could not stand safely on. I threw them out! Too much hassle to deal with return. Instead of chasing me to verify my ID work on your internal issues VidaXL!! I will stay away from VidaXL.
Order No. 0035000310990
Shipped to Symmetry Capital Eood Sofia.
18 september 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Bogdan Miltchev,
We are glad that we found a solution that satisfies you.
Have a nice day!
Kind regards,
Tzveta
vidaXL
Коректен търговец
25 augustus 2025
Review zonder uitnodiging
Съотношението качество- цена е добро
Съотношението качество- цена е добро. Платното от, което е направен екрана е силно намачкано и дори след изглаждане не изглежда отлично.
25 augustus 2025
Review zonder uitnodiging
Antwoord van vidaXL
Здравей, Vava,
Благодарим Ви за отзива!
Съжаляваме, че продуктът не отговаря на очакванията ти, но ние сме тук за теб.
Моля, да проверите имейл адреса, използван в поръчката Ви, тъй като сме се свързали с Вас, за да разрешим евентуални неудобства, които може да сте изпитали.
Оценявам разбирането и търпението Ви!
Приятен ден!
Цвета/vidaXL
Missing parts
The parcel was on time and this is one the good points of view related to the order. Unfortunetly when we opened the parcel we have one main part missing and this make us very upset, plus hard to make whole door for our fence.
20 augustus 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello Ekaterina Georgieva,
Thank you for your review!
We are sorry to hear that you received a product with missing items.
Please check the email address used in the order, as we have contacted you to resolve any inconvenience you may have encountered.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Перфектно обслужване и продукт
Бърза доставка и безупречен продукт
13 augustus 2025
Review zonder uitnodiging
Бързо и лесно се поръчва
Бързо и лесно се поръчва. Качествени продукти. Бърза доставка.
1 augustus 2025
Review zonder uitnodiging
Шкафа който поръчах от вас е пълен…
Шкафа който поръчах от вас е пълен боклук липсваха и елементи не бих ползвал вашите услуги повече!
12 augustus 2025
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми Renato Leorov,
Благодарим Ви, че споделихте мнението си с нас.
Съжаляваме,че до момента не се свързахте с нас и не ни предоставихте информация за да можем да Ви съдействаме.
Все още искаме да обсъдим възможни решения за Вас, така че, моля, не се колебайте да се свържете с нас на feedback@vidaxl.bg възможно най-скоро.
Оценявам разбирането Ви и очаквам с нетърпение Вашия отговор.
Приятен ден!
Цвета
vidaXL
Много съм доволна
Много съм доволна – коректни, бързи и с качествени продукти
1 augustus 2025
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Ergyul Efrahim!
Благодарим Ви, че отделихте време да оставите отзив за Вашия опит!
Развълнувани сме да научим, че сте доволни от нашите продукти.
Щастливи сме да Ви предоставим бърза доставка.
Надяваме се да Ви видим отново в близко бъдеще.
С уважение,
Joan-vidaXL
Great material
Material is authentic and just like in the picture.
24 juli 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Yana G,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
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