I've ordered a coffee table, according to the website should be delivered within 4-6 days. 10 days later still nothing. Contacted the terrible customer service -some badly translated chat, where you b... Toon meer
Bedrijf heeft geantwoord
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I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid cons... Toon meer
Bedrijf heeft geantwoord
Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using... Toon meer
Bedrijf heeft geantwoord
Красив, удобен, практичен ъглов рафт. Напълно съвпада с местоположение си вкъщи. Естетичен и ненатраплив във вътрешния интериор на стаята. vidaXL е добро място за пазаруване онлайн. Бърза и безпробле... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contactgegevens
Nederland
- webservice@vidaxl.bg
- vidaxl.bg
3,6
Gemiddeld
517 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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не куппувайте
Поръчах бюро, две от плоскостите бяха наранени. Не съм доволен
14 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми Georgi Ivanov,
Благодарим Ви, че споделихте мнението си с нас.
Съжаляваме за възникналия проблем с описанието на закупения от нас продукт.
vidaXL поема отговорност за подобни случаи и се стреми да ги разреши възможно най-скоро, имайки предвид удовлетвореността на клиентите.
За съжаление, не успяхме да установим директен контакт, тъй като не успяхме да намерим поръчката Ви и не отговорихте на нашето искане за допълнителна информация. Все още искаме да обсъдим възможни решения за Вас, така че, моля, не се колебайте да се свържете с нас на feedback@vidaxl.bg
възможно най-скоро.
Оценявам разбирането Ви и очаквам с нетърпение Вашия отговор.
Приятен ден!
Цвета
vidaXL
Quality is very good
Quality is very good. I am very much satisfied from the article I bought!👍👍👍
7 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that you are very satisfied with the quality of the item you purchased. Your support is greatly appreciated.
Kind regards,
Eula
VidaXL
Double kids bed
I ordered a double kids bed, and it came exactly as pictured. The materials are good, and the delivery was fast. I am satisfied!
11 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for your positive review. We are pleased to hear that the double kids bed met your expectations, that you are happy with the material quality, and that the delivery was fast. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
Като цяло съм доволна от компанията
Като цяло съм доволна от компанията, макарче имай забавяне и изгубена пратка, но си я получих и всичко е наред. Компанията предлага качествени и разнообразни неща и съм доволна.
10 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиенти,
Благодарим Ви за споделеното мнение. Радваме се, че като цяло сте доволни, но съжаляваме да чуем за забавянето и трудностите с пратката. С готовност ще Ви съдействаме; можете да се свържете с нас на feedback@vidaxl.bg.
С уважение,
Eula
VidaXL
The product has been timely delivered…
The product has been timely delivered and redirected into a Speedy office as I wished. Everything went smoothly.
3 februari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that your order was delivered on time and redirected as requested, and that everything went smoothly.
Kind regards,
Eula
VidaXL
Happy experience with VIDAL XL
I have used the online shop a few times,I have bought furniture made of regenerated wood I am really satisfied with the quality and the look of all the items.I have ordered a living room table,a book shelf, a TV shelf,a shoe cabinet,a small side table.
All the furniture give extremely interesting rustic charm of my house.
All the items arrived within less than a week and they are very easy to assemble and fix.
There is nothing to complain about.I would recommend Vidal XL to everyone who wants to achieve cozy ambience and interesting rustic style at home.
28 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for sharing your wonderful experience. We are delighted to hear that you are satisfied with the quality, appearance, and rustic charm of the furniture, as well as the fast delivery and easy assembly. It is great to know that the items contribute to a cozy and stylish atmosphere in your home.
Kind regards,
Eula
VidaXL
A wrong item was received
A wrong item was received, apart of my note to be different during the order.
16 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Hello Anastas Troianski,
We are glad that we found a solution that satisfies you.
Have a nice day!
Yours sincerely,
Tzveta
vidaXL
Late arrival
Ordered on 06.01, the site said 4-6 delivery days. Received it 17.01, 11 days later.
17 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for sharing your feedback. We regret to hear that the delivery took longer than expected and understand your disappointment. We value your comments and remain willing to assist further; please feel free to contact us at feedback@vidaxl.bg.
Kind regards,
Eula
VidaXL
Best customer experience!
Awesome products, services and ease of purchase!
The delivery was quite fast, also when they had missed a package I received a notification quite soon.
That was the best customer experience I had experienced so far for the last few years!
12 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you very much for your fantastic feedback. We are delighted to hear that you enjoyed the products, services, and ease of purchase, and that the delivery and communication met your expectations. Your kind words truly mean a lot to us.
Kind regards,
Eula
VidaXL
I was amazed how bad the instructions…
I was amazed how bad the instructions were for the shelves I ordered - the sizes, the dimensions were simply wrong on the instructions - they had 6 cm difference from the actual ones! If I didn't measure them before drilling my wall, I would drill the holes in the wall according to the instructions with 6 cm differences! I don't know who makes these drawings, it seems to me that it's some sort of a school student who knows nothing about drawing...
11 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Hello Daniel Ninchev ,
We are glad that we found a solution that satisfies you.
Have a nice day!
Yours sincerely,
Tzveta
vidaXL
безусловна подкрепаХаресва ми,че сте много отговорни и…
Харесва ми,че сте много отговорни и коректни към Вашите клиенти!Благодаря,че Ви открих!
7 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми клиент,
Благодарим Ви за прекрасната положителна обратна връзка. Радваме се да чуем, че оценявате нашата отговорност и коректно отношение към клиентите.
С уважение,
Eula
VidaXL
Good products and great support
I've bought a number of items from VidaXL and they have either been solid quality, or, for the ones that weren't the return policy and support staff's response were very satisfactory. The support is very fast and attentive.
2 januari 2026
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the quality of the products and your overall experience with us. Your appreciation means a lot to us.
Kind regards,
Eula
VidaXL
Шкафа който получих беше
Шкафа който получих беше
Надран . Изобщо не съм доволна от покупката
24 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Уважаема Aneliq Andreeva,
За съжаление не получихме от Вас отговор.
Когато се нуждаете от съдействие,моля ,винаги да се свързвате с нас на имейл адрес : feedback@vidaxl.bg
Приятен ден!
Цвета
vidaXL
Много коректни
25 december 2025
Review zonder uitnodiging
I have ordered on 17th December and i…
I have ordered on 17th December and i will eventually receive my order tomorrow.
28 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Ekaterina Nikolova,
Unfortunately, we did not receive a response from you.
When you need assistance, please always contact us at the email address: feedback@vidaxl.bg
Have a nice day!
Tzveta
vidaXL
Шкафа е доста ниско качество,след сглобяване доста деформиран,отделно схемата е доста несъответстваща
Не отговарят цена и качество!
22 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Уважаема Кристина Костова,
За съжаление не получихме от Вас отговор.
Когато се нуждаете от съдействие,моля ,винаги да се свързвате с нас на имейл адрес : feedback@vidaxl.bg
Приятен ден!
Цвета
vidaXL
Много съм доволна от покупката
Много съм доволна от покупката! Не ми хареса, че получих шкафовете по различно време. Поръчах два шкафа, платих приоритетна доставка, а ги получих с разлика от няколко дни. Шкафовете са хубави и стабилни, лесно се сглобяват.
22 december 2025
Review zonder uitnodiging
Not very pleased overall but it will do.
The product is what it appears on the photo, but the assembling is a terrible struggle. There are holes open and nothing to cover or hide them with. The biggest problem was setting the under bed boards. Not very pleased overall but it will do.
24 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Evs,
Unfortunately, we did not receive a response from you.
When you need assistance, please always contact us at the email address: feedback@vidaxl.bg
Have a great day!
Tzveta
vidaXL
Quick and effective was the the…
Quick and effective was the the solution they provided after reaching them!
24 december 2025
Review zonder uitnodiging
Parts were missing and wood was damaged…
Parts were missing and wood was damaged in some places
21 december 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear VIKTORIA KOPRINSKA,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
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