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Lees wat reviewers zeggen
Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using... Toon meer
Bedrijf heeft geantwoord
Красив, удобен, практичен ъглов рафт. Напълно съвпада с местоположение си вкъщи. Естетичен и ненатраплив във вътрешния интериор на стаята. vidaXL е добро място за пазаруване онлайн. Бърза и безпробле... Toon meer
Bedrijf heeft geantwoord
I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid cons... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contactgegevens
Nederland
- webservice@vidaxl.bg
- vidaxl.bg
3,5
Gemiddeld
520 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
Търговете са атрактивни…
Търговете са за качествени стоки и могат да бъдат спечелени на добри цени.
18 juni 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Daniela Petrova!
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
С най-добри пожелания,
Deisy - vidaXL
All perfect
Delivery and packaging was OK.
Parts coding, assembly instruction, and product quality was OK.
1 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Asere BG,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We hope to see you again in the near future.
Sincerely,
Deisy - vidaXL
Постелките бяха добре опаковани и в…
Постелките бяха добре опаковани и в отлично състояние.
Като цяло са малко тънки и мислех, че ще изолират по-добре, но вършат работа.
8 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Lyubina!
Благодарим ви, че избрахте vidaXL.
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
С най-голямо уважение,
Deisy - vidaXL
Спазен срок.
10 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, !
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Jeana - vidaXL
bad quality of the product, chat bot useless
Different and bad quality of the product - totally different picture comparing the original product. Totally disapointed.
15 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Tanya,
Thank you for posting a review!
We are sorry that the product did not meet expectations, but we are here for you.
Thank you for giving us the opportunity to talk on the phone.
Please verify the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Много съм доволна от качеството,бърза…
Много съм доволна от качеството,бърза доставка
31 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Aneliq Aleksandrova!
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Jeana - vidaXL
No payment documents issued
25 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Maria Kapsazova,
Thank you for sharing your opinion with us.
We are sorry to hear that you have not received a document for the payment of the order.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Fast delivery
Fast delivery, good quality, no missing or damaged parts.
13 november 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Чокани!
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Jeana - vidaXL
Antwoord van vidaXL
Здравейте, Iliyana M. Malcheva!
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Jeana - vidaXL
Поставката за обувки ми отговаря по…
Поставката за обувки ми отговаря по размер, понеже е компактна
12 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Иван Матев!
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Jeana - vidaXL
Поръчката дойде в указания срок и…
Поръчката дойде в указания срок и продуктът отговаря като качество на моите очаквания.
12 november 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Maya Miteva!
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Jeana - vidaXL
Antwoord van vidaXL
Dear Chudi Cherneva,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Jeana - vidaXL
It's easy to find whatever you need and…
It's easy to find whatever you need and there is a rich choice of items
24 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Kiril,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Jeana - vidaXL
Thank you
Thank you! I value enormously companies like vidaXL that care about the user experience and are committed to improve. There was some confusion with my first order, but the support team reached out proactively, and now I’m a happy customer of a glass TV stand that’s exactly what I wanted – solid, transparent, heavy, and well-made.
15 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Ros,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Jeana - vidaXL
Quality of product
The ordering and delivery processes were completely fine. I'm not happy with the overall product quality.
5 november 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear VD,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
5 stars experiance
10 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Veselina Kaneva ,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
I purchased a cabinet from you
I purchased a cabinet from you, all sides were split, absolute garbage. I would not recommend.
1 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Нанси Джованакиева,
Thank you for giving me the opportunity to talk to you over the phone about your concerns.
I deeply apologize once again for this unpleasant experienceand any theinconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and regain your trust.
I look forward to speaking with you soon!
Kind regards,
Tzveta
vidaXL
Чудесен продукт!
Красив, удобен, практичен ъглов рафт. Напълно съвпада с местоположение си вкъщи. Естетичен и ненатраплив във вътрешния интериор на стаята.
vidaXL е добро място за пазаруване онлайн. Бърза и безпроблемна доставка. Добра комуникация при проследяване на поръчката, бърза доставка от куриерската фирма. С Уважение и Благодарност!
18 oktober 2024
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Katya !
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Радваме се на мнението от доволен клиент като вас. Благодарим ви, че отделихте време да споделите мислите си с нас.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Louise - vidaXL
I'm thrilled with my purchase
I'm thrilled with my purchase — an 8.8-liter cast iron Dutch oven. I'm cooking everything in it now! It replaces the oven, tandoor, pot, and frying pan (lid). It's super convenient to use one pot for different dishes. Bread turns out perfectly baked with that traditional crispy crust. This is now my favorite thing in the kitchen.
24 september 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Птичка Певчая,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
Looking forward to seeing you again soon.
Kind regards,
Louise - vidaXL
Damaged product
Damaged low quality product, but I reseived my money back after successful communication with nice lady.
7 september 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Zhivko Tsvetkov,
Thank you for giving me the opportunity to talk to you over the phone about your concerns and I hope we managed to clarify this matter.
I deeply apologize once again for this unpleasant experienceand any theinconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and regain your trust.
I look forward to speaking with you soon!
Kind regards,
Tzveta
vidaXL
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