Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... Toon meer
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WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... Toon meer
Bedrijf heeft geantwoord
Napačno poslane 4 letve za povezovanje Lexana - namesto dolžina 119 cm prejete letve dolžine 108 cm. Počasno reševanje reklamacije oziroma AROGANCA BREZ ODGOVORA!
Bedrijf heeft geantwoord
Hitro prejeto naročilo, sprotno obveščanje glede naročila, dobro razmerje kvaliteta/cena. Edino kar bi spremenil oz. nadgradil je to, da bi v naročilu, ki pride na mail, kjer so slike kupljenih izdel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contactgegevens
Nederland
- vidaxl.si
2,9
Gemiddeld
893 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Cheep s**t stuff
Cheep s*it stuff. Never going to order here again
14 maart 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Nika Sirk,
Thank you for posting a review!
We are sorry that the product did not meet expectations, but we are here for you.
Please verify the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a pleasant day!
Tzveta vidaXL
Nice design, but awful instructions + bad quality of the boards
The design of the bed is good looking. But putting this together is another story. The bed comes with instructions that doesn't have correct display of what holes on the black wooden boards, that you get. They aren't numbered and look quite the same. So you can really relay on the instructions to put the boards together.
So when you figure that out, you realise after 5 hours that actually you got the map of 1 bed and 1 additional piece, that makes the design pretty. So in any case you get a lot of extra parts.
So if you started with the first map and assembled the whole bed, you have to reassemble everything again becouse that additional part comes instead of the pieces of first map, which remain at the end...
Anyway, this seems like a joke and if it wouldn't be such a problem reasseblme that all and send back i would return it, becouse also the boards are not painted well, are damaged and a few of them are also a little too short...
So maybe at lease give the costumers the accurate instructions with pictures that display everything as it should be. We were putting it together for 6 hours with 2 men that works in handy jobs...
1 maart 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Urška Koštrun,
Thank you for taking the time to rate our site.
We apologize for the situation and the inconvenience caused.
We will contact you on your personal e-mail so that we can help you.
We wish you a nice day!
Tzveta vidaXL
Produkti kot opisan
Produkti kot opisan, enostavno naročilo, brez komplikacij, hitro in varno.
14 maart 2024
Review zonder uitnodiging
Antwoord van vidaXL
Živjo ODZIC SUZANA,
Hvala za naročilo.
Z veseljem zagotavljamo hitro dostavo.
Upamo, da se kmalu spet vidimo!
S spoštovanjem,
Deisy - vidaXL
vidaXL - vredni zaupanja!
Ker sem najprej dobil med transportom poškodovan (razumem, da se to lahko zgodi) naročen in plačan izdelek, kar sem dokazoval s poslanimi fotografijami, sem uveljavljal reklamacijo. S strani prodajalca so se hitro odzvali in mi ponudili tri rešitve, izbral sem to, da mi pošljejo nov enak izdelek. Zelo sem bil zadovoljen z njihovim hitrim in ugodnim odzivom, saj sem res kmalu dobil nov, nepoškodovan izdelek. Torej: vidaXL je zaupanja vreden e-prodajalec!
Prijazen pozdrav!
Miran
6 maart 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Hvala za vaše naročilo.
Cenimo vaš kompliment in smo veseli, da ste zadovoljni z našo storitvijo.
Veselimo se, da vas lahko v bližnji prihodnosti ponovno pozdravimo pri vidaXL.
S spoštovanjem,
Lisa - vidaXL
Great service
Hitra dostava in brezplačna .dobra kvaliteta izdelkov glede na ceno!😁
7 maart 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Hvala, ker ste nam pustili tako čudovito oceno!
Veseli nas, da ste zadovoljni z izdelkom in dostavo.
Veselimo se, da bomo v prihodnje poskrbeli za več vaših potreb!
Prijazni pozdravi,
Lisa – vidaXL
The quality is not as good as the Ikea.
1 maart 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Customer,
Thank you for taking the time to leave feedback about your experience.
We strive every day to improve the quality and services and provide you with the best experience.
Please do not hesitate to contact us if you have any further questions.
Have a nice day.
Best regards,
Lisa -vidaXL
dobila sem ravno taksen lestenec kot…
dobila sem ravno taksen lestenec kot sem si ga želela.
Ponudba je raznolika in se najde za vsak žep nekaj lepega
14 januari 2024
Review zonder uitnodiging
Antwoord van vidaXL
Živjo Ida Lozinek,
Hvala za prijazen komentar.
Veseli nas, da ti je izdelek lestenec všeč. Neprestano širimo našo linijo izdelkov, da lahko zadovoljimo potrebe naših strank.
Upamo, da se kmalu spet vidimo!
S spoštovanjem,
Deisy- vidaXL
Antwoord van vidaXL
Živjo Darko Grad,
Ďakujeme, že ste si vybrali vidaXL.
Ďakujeme za Vaše milé slová a sme radi, že sme mohli naplniť Vaše očakávania.
Upam, da se kmalu spet vidimo!
S pozdravom,
Jeana - vidaXL
Antwoord van vidaXL
Dear Bostjan Kotar,
Thank you for taking the time to leave feedback about your experience!
We're happy to hear that our product lived up to your expectations.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
koumi--vidaXL
Antwoord van vidaXL
Dear Tomaž Furlanič,
Thank you for taking the time to leave feedback about your experience!
It's wonderful to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us
We look forward to welcoming you back to vidaXL in the near future
Regards,
Mary-vidaXL Team
Fast answers and quick solutions
29 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Asli Višić,
Thank you for your feedback!
We're delighted to hear that you had such a positive experience with our company and that our services exceeded your expectations.
Hope to see you again soon!
Yours sincerely,
Deisy - vidaXL Team
Vse je prišlo v zelo hitrem času
Vse je prišlo v zelo hitrem času, in tako kot smo naročili.
8 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Spoštovani Vlado Hrvatin,
Hvala za prijazen komentar.
Navdušeni smo, ko slišimo, da ste zadovoljni z dostavno službo.
Upam, da se kmalu spet vidimo!
Najboljše želje,
Gaivon
Absoultely recommend
Very friendly, same day respond, issue resolved successfully without a problem. Good quality for the price.
21 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear rok Bregar None,
Thank you so much for taking the time to leave us this amazing review.
Your praise means the world to us. We are glad to hear that we are on the right track. Your compliment is an affirmation of our delivery service
We hope to see you again in the near future.
Best wishes,
Gaivon
Izdelek je prišel površno narejen poškodovan
Izdelek je prišel površno narejen in poškodovan. Kvaliteta izdelka je bila slaba in si ne zasluži takšne cene.
24 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi TOMAZ,
Hvala, ker ste si vzeli čas in ocenili naše spletno mesto.
Opravičujemo se za nastalo situacijo in povzročene nevšečnosti.
Kontaktirali vas bomo na vaš osebni e-mail, da vam lahko pomagamo.
Želimo vam lep dan!
ekipa vidaXL
Excellent service
Excellent service, good prices, wide range of products
21 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for your purchase.
We are thrilled to read such a positive review.
Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Deisy
The item has mistake
The item has mistake. It does not assemble correctly.
24 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Miloš,
Your comment is very important to us and we strive to improve the quality and performance of our products.
We are sorry that you were not satisfied with the product.
We contacted you via your personal email.
We are waiting for an answer.
We wish you a nice day!
Miroslav
vidaXL
meni je bilo vse o.k.
15 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Hvala, ker ste si vzeli čas za povratne informacije o svoji izkušnji!
Cenimo vaš kompliment in smo veseli, da ste zadovoljni z našimi storitvami.
Želimo vam lep dan!
Prijazni pozdravi,
Jeana
Zelo slabo
Zelo slabo, nočete mi posredovati manjkajočega dela. pri drugih spletnih trgovinah to ni problem.
18 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi Peter Gubanc,
Hvala, ker ste si vzeli čas in ocenili naše spletno mesto.
Opravičujemo se za nastalo situacijo in povzročene nevšečnosti.
Kontaktirali vas bomo na vaš osebni e-mail, da vam lahko pomagamo.
Želimo vam lep dan!
ekipa vidaXL
Wardrobe Black 100 x 45.5 x 150 cm Solid Pine Wood
I'm highly disappointed with the wardrobe (clothes rack) I ordered. The wooden parts are of poor quality, badly painted (unpainted areas, leaving color on clothes), some of the screw holes are in the wrong places, some wooden parts don't fit together (too big). The screws are also of poor quality (head of the screw).
22 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Anna,
Your comment is very important to us and we strive to improve the quality and performance of our products.
We are sorry that you were not satisfied with the product.
We contacted you via your personal email.
We are waiting for an answer.
We wish you a nice day!
Tzveta vidaXL
Bozicno drevo
Naroceno je hitro prispelo.
Bozicno drevo.
Le to pa je bilo povsem drugacno od narocenega - videnega na fotografiji.
Drevo sploh nima vrha.
Sestavljeno je iz dveh delov, kar se vidi - drevo ima nepovezan, prazen del brez vej.
29 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi N.P.,
Hvala, ker ste si vzeli čas in ocenili naše spletno mesto.
Opravičujemo se za nastalo situacijo in povzročene nevšečnosti.
Obrnite se neposredno na nas in nam posredujte številko naročila, da vam bomo lahko pomagali.
Čakam na vaš odgovor.
Želimo vam lep dan!
ekipa vidaXL
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