Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... Toon meer
Bedrijf heeft geantwoord
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WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... Toon meer
Bedrijf heeft geantwoord
Napačno poslane 4 letve za povezovanje Lexana - namesto dolžina 119 cm prejete letve dolžine 108 cm. Počasno reševanje reklamacije oziroma AROGANCA BREZ ODGOVORA!
Bedrijf heeft geantwoord
Hitro prejeto naročilo, sprotno obveščanje glede naročila, dobro razmerje kvaliteta/cena. Edino kar bi spremenil oz. nadgradil je to, da bi v naročilu, ki pride na mail, kjer so slike kupljenih izdel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contactgegevens
Nederland
- vidaxl.si
2,9
Gemiddeld
893 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
Hitra dostava
Hitra dostava, odlična cena.
Minus: mestoma ne dovolj natančna navodila.
13 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Najlepša hvala, ker ste delili svojo izkušnjo z nami.
Še naprej se bomo trudili in delali dobro, da vam zagotovimo boljše izkušnje z nami. Tukaj smo, če kaj potrebujete!
Želim vam zelo prijeten dan.
Prijazni pozdravi,
Jeana
Hitra dostava
7 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Hvala, ker ste si vzeli čas za povratne informacije o svoji izkušnji!
Cenimo vaš kompliment in smo veseli, da ste zadovoljni z našimi storitvami.
Želimo vam lep dan!
Prijazni pozdravi,
Jeana
Very bad instructions manual.It was…
Very bad instructions manual.It was almost imposible to put the item together.
7 december 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Darko,
Thank you for taking the time to rate our site.
We apologize for the situation and the inconvenience caused.
We are sorry that you had difficulty installing our product. We will contact you on your personal email so that we can assist you.
We wish you a nice day!
vidaXL team
Dober proizvod,hitra dobava
Dober proizvod,hitra dobava, resno podjetje....
20 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Hvala, ker ste si vzeli čas za povratne informacije o svoji izkušnji!
Cenimo vaš kompliment in smo veseli, da ste zadovoljni z našimi storitvami.
Želimo vam lep dan!
Prijazni pozdravi,
Deisy
Great service
Great service, and quick delivery.
Everything is well packed, additionaly in their own boxes.
6 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Deisy - vidaXL Team
Letveno dno
Letvena dna sta v skladu s pričakovanji, udobna in ugodna.
15 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Hvala, ker ste si vzeli čas za povratne informacije o svoji izkušnji!
Cenimo vaš kompliment in smo veseli, da ste zadovoljni z našimi storitvami.
Želimo vam lep dan!
Prijazni pozdravi,
Jeana
Antwoord van vidaXL
Spoštovana Damjana Vovk,
Zahvaljujemo se vam za povratne informacije o izdelku, ki ste ga naročili, in opravičujemo se, ker ste prejeli izdelek, ki ni izpolnil vaših pričakovanj.
Obveščamo vas, da bomo to težavo rešili v najkrajšem možnem času in vas kontaktirali.
Hvala za razumevanje.
Miroslav vidaXL
Satisfied customer
Easy ordering and quick delivery. Very satisfied with product, well described online and received in that condition.
1 november 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Sir/Madam,
Thank you so much for taking the time to leave us this amazing review.
We're happy to hear your package was delivered in time and you like our product.
Looking forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Louise
Zadovoljen
Kvaliteten proizvod, ugodna cena in promptna dostava...
29 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi Gospodine / Gospođo,
Hvala što ste nam ostavili tako divnu recenziju!
Drago nam je čuti da ste zadovoljni proizvodom i dostavom.
Radujemo se što ćemo u budućnosti udovoljiti još vašim potrebama!
Lijepi pozdrav,
Louise
Bought two cupboards
Bought two cupboards. Shipping time and costs were reasonable. Packed properly, everything was fine and the quality is okay. Good experience overall.
15 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Jeana
Lepa in uporabna.
18 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Spoštovani gospod / gospa ,
Najlepša hvala, ker ste delili svojo izkušnjo z nami.
Zavzemamo se za sožitje estetike in kakovosti izdelkov.
Upam, da vas bo naš izdelek lahko spremljal skozi čudovit dan.
Prijazni pozdravi,
Louise
Zelo slab material
Zelo slab material. Stranice omarice so že prišle poškodovane. Zelo slabi načrti. Za nakup se več ne bi odločila.
6 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Spoštovana Mojca,
Zahvaljujemo se vam za povratne informacije o izdelku, ki ste ga naročili, in opravičujemo se, ker ste prejeli izdelek, ki ni izpolnil vaših pričakovanj.
Obveščamo vas, da bomo to težavo rešili v najkrajšem možnem času in vas kontaktirali.
Hvala za razumevanje.
Tzveta vidaXL
The quality of the bed is catastrophic
The quality of the bed is catastrophic, it is not worth the price, and it's tough even to sit on it needless to say sleep on it.
11 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Vera Malokuu,
Your comment is very important to us and we strive to improve the quality and performance of our products.
We are sorry that you were not satisfied with the product.
We contacted you via your personal email.
We are waiting for an answer.
We wish you a nice day!
Tzveta vidaXL
Bought two of the same clothing racks
I bought two of the same clothing racks. One product broke as soon as I got the pieces out of the box. The other one, who managed to stay whole after assembling it, also isn’t worth the price I paid, because it doesn’t stay tightened at the height I set it as, and keeps falling down. So definitely won’t be buying from this site ever again. Experience rated 1/10
2 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Neža Špringer,
Thank you for taking the time to rate our product.
Your comment is very important to us and we strive to improve the quality and performance of our products.
We are sorry that you were not satisfied with the product.
We contacted you via your personal email.
We are waiting for an answer.
We wish you a nice day!
Tzveta vidaXL
Zadovoljna s kvaliteto proizvodov
13 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Hvala, ker ste si vzeli čas za povratne informacije o svoji izkušnji!
Cenimo vaš kompliment in smo veseli, da ste zadovoljni z našimi storitvami.
Želimo vam lep dan!
Prijazni pozdravi,
Jeana
fast delivery
4 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mrs / Mr,
Thank you for your order.
We are excited to learn you are satisfied with our products. It is our goal to provide high-quality products with affordable pricings. We hope to see you again soon!
Have a nice day,
Jeana - vidaXL Team
Dear Mrs / Mr,
Thank you for your order.
We are excited to learn you are satisfied with our products. It is our goal to provide high-quality products with affordable pricings. We hope to see you again soon!
Have a nice day,
Jeana - vidaXL Team
Bad quality products, do not buy
The cabinet I ordered looked really well on the website, and I was pleased with quick delivery.
Sadly, the product did not meet the expected minimum quality standard.
The wooden planks had some black smudges that can not be cleaned, they were negligently made, the veneer placement was askew, the holes for dowels had different diameters.
After the assembly the whole cabinet was wobbly and the main planks were not parallel to eachother.
The biggest dissappointment was the design of the back of the cabinet, made from three cardboard pieces, with two visible connections.
I would suggest a redesign, for the back to be made from two pieces, conncting on the back of the middle shelf.
I am overall very disappointed. If I knew what I would get for this money, I definitely wouldn’t buy it.
18 september 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Of Pikipoki,
Thank you for taking the time to rate our site.
We are sorry that you are disappointed with our product.
We contacted you on your personal email. We will be happy to assist you.
We wish you a nice day!
Tzveta vidaXL
Preproga
Preproga je lepa, kot na sliki.edino nekoliko tanka podlaga.
20 september 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Najlepša hvala, ker ste delili svojo izkušnjo z nami.
Še naprej se bomo trudili in delali dobro, da vam zagotovimo boljše izkušnje z nami. Tukaj smo, če kaj potrebujete!
Želim vam zelo prijeten dan.
Prijazni pozdravi,
Jeana
Fast shipping
Fast shipping, very cheap prices but the product is very cheap as well. It broke after a few weeks.
12 september 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dear Miss_Nina,
Thank you for rating our site.
We're sorry you had a problem with our product. Please contact us directly at our email address so we can assist you.
We look forward to your contact with us.
We wish you a nice day!
Tzveta vidaXL
Zadovoljen z naročenim
Naročeno je prišlo kot sem pričakoval. Razočaran sem samo z načinom plačila, ker ni pri naročilu bilo opcije plačila po povzetju, ki ga sicer oglašujete. Tudi dostava v Sloveniji ni bila izvršena na dan in čas, kot mi je bilo sporočeno, temveč šele naslednji dan ko je bilo potrebno na prestaviti obveznosti, da je bil nekdo doma. Zato samo 4 zvezdice.
6 oktober 2023
Review zonder uitnodiging
Antwoord van vidaXL
Dragi kupec,
Najlepša hvala, ker ste delili svojo izkušnjo z nami.
Še naprej se bomo trudili in delali dobro, da vam zagotovimo boljše izkušnje z nami. Tukaj smo, če kaj potrebujete!
Želim vam zelo prijeten dan.
Prijazni pozdravi,
Louise
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