I needed to change my subscription frequency because I still had leftover products at home. I contacted customer service and they were super understanding and helpful. They adjusted my next order date... Toon meer
Bedrijf heeft geantwoord
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I needed to change my subscription frequency because I still had leftover products at home. I contacted customer service and they were super understanding and helpful. They adjusted my next order date... Toon meer
Bedrijf heeft geantwoord
I was a bit nervous ordering from an overseas website for the first time, but everything went smoothly. The products (Lingzhi and Vita Hair) arrived as described, and both have been working well for m... Toon meer
Bedrijf heeft geantwoord
If oversea customers like us know that we have to pay for custom duty, then we will not buy the products. We end up have to pay $50 cad upon delivery. I was shocked by this extra cost that I have to... Toon meer
I have ordered some products recently three times. The online store said that the delivery time is two weeks. However, no delivery could be done within 14 days. More worse, I had to send message to th... Toon meer
A health product brand that offers a range of natural and high-quality health supplements, herbal remedies, and nutritious foods. Their products are made with traditional Chinese medicinal herbs and modern technology, ensuring the highest quality and effectiveness.
18 Dai Hei Street, Tai Po Industrial Estate, 000000, New Territories, Hong Kong
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I wish they avoid using dhl....Canada custom charged more than free shipping can cover
Product I order was returned by custom in US. I try to contact their customer service to ship my item back ASAP as we really need it. All my message was reply by the same message. No matter what question I ask. I got the same reply. No one shipping our product back to us. No phone number to call. I waste 10 days going through their online support. It is very frustrating. This kind of service is unacceptable and the worst I ever got.
Absolutely suspicious.. absolutely terrible little back street business.
Avoid like the plaque
still have not received the items shipped on 2/14 as of 3/6. Items are still stuck at the parcel center, shipping detail indicated that unauthorized animal identified in package contents. I'm just speechless.
I have used this product for 27 days now, it seems helping me. My hair seems losing less. I need to take them longer to be able to tell more.
Terrible customer service and return policy. I suffered severe stomachache after taking the pills and requested to return the product. The customer service refused my request stating the product couldn't be returned because it was already opened.
I like the Vita products which have good effect on my body and face so far i will keep using and buying the products
1. The despatch company showed a name that was very confusing to me;
2. The declared contents in the box (powder pads) were absolutely NOT what I have paid for;
3. The COD import fee was too big an amount, possibly a result of what was declared as the contents;
4. Pts. 1 & 2 have caused a delay in the delivery, which had already taken more than two weeks before the delay!
I order from Vitagreen about every 6 weeks, the process is quick and the delivery has improved from several weeks to less than 7 days.
If oversea customers like us know that we have to pay for custom duty, then we will not buy the products. We end up have to pay $50 cad upon delivery. I was shocked by this extra cost that I have to pay.
You should mention this condition for overseas customers at the checkout process for the being transparent to provide better customer experience
Fast delivery, however the product choices are limited compared with the hk online shop.
I am not satisfied with the purchases. Despite qualifying for free shipping, the shipping fee always get applied to my orders. Requesting refunds always requires contacting them, checking, and reviewing and there are times when this process is not as smooth and easy as you expected. Do not understand why they cannot get this right with the monthly auto orders. Disappointed!!!
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