VivaAerobus Reviews 

Worst airline ever they steal your money if you don’t buy the insurance for your flight and they lie never again would I travel with this company

Bonjour,

Je vous déconseille la compagnie vivaaerobus. Nous avons été refusé devant les portes de l'avion alors que notre check-in était en ordre (avec numéro de place assises, etc...) sous prétexte que la réservation avait été annulée (sans aucun avertissement par email) parce que le payement n'avait pas été transmis par la banque alors que nous avions été débité.
La compagnie ne nous a jusqu'à présent pas remboursé ni dédommagé le logement etc.. que nous avions payé à notre destination.

To those who think its a good idea to use this airline... pay a bit more and AVOID it. Why? Here is a story thst actually happened to me just now... So I booked a flight from Mexico city to cancun online for the next day with viva airlines. It sends me a confirmation email... I go to the airport, 2 hours before my flight I go to check in and I am told that my ticket got canceled. Why? Because apparently my card did not go through. I look at my online banking and the payment has been placed. I check my email, I see no notices that anything is canceled. I ask if I can pay again, they said no i have to call the call center. They give me a phone number to call... so I call and wait on hold for 40 minutes, then an agent answers and tell me that the system just canceled the ticket because they didn't get payment confirmation and a refund has been issued... strange that a refund is issued considering they didn't get the money.

I ask if I can pay online or with him, he says that I should go to the airport staff and ask them to do it there... the same airport staff that told me to call him! I explain that and ask why i didnt get any notices that my ticket is canceled... all i have is an email saying congradulations, everything is successfully booked. He said nothing and started to suggest other flights i can buy. Then he found availability at the flight that I booked yesterday but now he said he can't get a ticket on it because it's too late now to book in his computer but he said that if i go to the staff in the airport, they help me... i ask him what i should say to them... silence... i ask if he wants to talk to them now because i could pass .y phone to them and and then, he just hung up on me. Like actually hung up!

So to people who want to use this airline.... just pay a little more and avoid it. You will end up paying more at the end.

To people who run this company...
1)fire all your support staff and replace them with an AI chatbot because they are useless.
2)give the front people in the airport an ability to resolve these matters or at least to sell tickets or just fire them all and put a machine to self check in.
3) adjust your automations so people get a notice if their ticket is canceled

Just in case... my reservation number: MD3Q3T

They lie about the price to be ranked higher on Skyscanner, but then increase the price at the very end.

Servicio pésimo 2 veces en el mes me han tocado demoras de más de 2 horas

Purchased a flight and was supposed to be allowed to change the flight 3 times, but their website allowed me to change it only once.

Mala información, desde las páginas. El trato del personal que recibe los boletos terrible me acerqué a preguntarle ya que había mencionado a mi familia. Por.ta voz y a mi,no. El señor me contestoquw eso no lo sabía pero que si no dejaba de preguntar no me dejaría subir al avion.
Me quedé callado y me fui a sentar.
Aclaro que siempre fui Cortés.

Error en el cambio de itinerario.

He intentado cambiar el itinerario en el vuelo de mi novia y da error. He probado en varias opciones y todas dan error. Ni pagando pueden solucionar el problema. Finalmente mi novia no ha podido cambiar el itinerario

The staff was so rude and couldn’t care less that my luggage didn’t arrive at the final destination. It was kind of a fight to get it back the next day. Then I noticed that my backpack was severely damaged even though it was in a protection case. I e-mailed the airline twice to ask for a refund for the damage. Both times I got a confirmation e-mail that they received my message but they never replied to me. This incident shows that there is a lot of imrovement in terms of customer service. I won‘t fly with Viva Aerobus anymore and for sure won‘t recommend the airline to friends.

Viva airbus es una línea aérea muy mala. Mal servicio y maltrato a los clientes. Viaje en el vuelo VU312 de Cancun a La Habana y el trato del personal de la aerolínea hacia los pasajeros todo tiempo fue muy humillante. El señor de VIVA que recibio mi opinion sobre su maltrato cuando le dije que lo publicaria en Internet, se burló de mi delante de todos. Evite esta línea aérea en sus futuros viajes.

Le dimos otra oportunidad a viva aerobús pero de nuevo mal, la actitud del que recibe los pases de abordar pésima, nos ignoró, trató súper mal a una señora, amenazo con no dejarla volar y trató mal a otros pasajeros. Que pena.

I'm giving one star because I can't give zero...
They oversell plane seats and and you have a flight that was brought to them by a partner, in this case it was Iberia, they suddenly block you from going in the plane and they'll put you in the flight they choose. Flights with this company it's like a flee market on a Favela.

This company is a scam. They took £218.18 from my credit card in February, then returned it the same day. Shortly after that I was scammed again to buy ‘quasi cash’, and that money was not returned. I have never made any purchases or had any dealings with Viva Aerobus before this, so I don’t know how they got my credit card details to take my money.
I contacted them to ask how they had got my credit card details and been able to use them without my involvement. They wrote back saying unhelpfully, not accepting their accountability and saying speak to my credit card provider. I replied that I had already done that and was acting on my credit card company’s advice to ask VivaAerobus the questions. Viva Aerobus have not replied to me on this.
My credit card company said the 1st transaction was not fraud as the money was returned. They are investigating the 2nd transaction as fraud and my card is now blocked. Don’t deal with this company.
I want this company to contact me to explain this.

Bought tickets from link on their site for 2 day pass that was to include airport pass. There was no place to exchange for real tickets. It's a scam to buy online.

no refunds, no customer service; only Apps, used to redirect endless answering calls. once the robot picks up, it hangs up the call when voice detected.

Cambian los horarios de los vuelos sin avisar por lo tanto perdí mi siguiente vuelo.
Mi vuelo era 12:30 pm y me lo reincorporaron a las 6:25 por ende el siguiente vuelo que tenía lo perdí, no recomiendo la aerolínea.

En Mayo del 2023 reservé 3 vuelos con VivaAerobus uno para el día 17 de Diciembre 2023, se que las tarifas son muy elevadas en esa fecha , era de Tijuana a Guadalajara Ida 17 de Diciembre 2023, y regreso Enero 04,2024, sería de Guadalajara , Conexión Monterrey a Tijuana, pero en Agosto llamé a la VivaAerobus para modificar el vuelo de regreso , me pidió los datos de las fechas , se las di , le comenté que si había diferencia que tenía que pagar me dijera, me dice todo está bien , ya le modifiqué las fechas me las repitió , Diciembre 30 de Guadalajara a Vallarta y Enero 7 2024 a Tijuana, todo bien aprobado , yo confiando en la señorita que me atendió , voy en Diciembre 15 agregar maletas y resulta que mi vuelo de Tijuana. Guadalajara ya no existía , llamé a la aerolínea y me dicen que en el minuto 12 yo aprobé los cambios de cancelar el bueno para hacer mis modificaciones, hablé desde las 9:30 am hasta las 3pm porque se cortaban la llamadas, pedí hablar con supervisor y todos lo mismo que en el minuto 12 yo aprobé los cambios , le comenté que si para ellos se las hacía lógica que es una fecha que hay más vuelos , que las tarifas suben , que si creen que yo andaría como loco buscando vuelos en esta fecha , les comenté por favor que me pusieran la grabación y que se fueran en el minuto que yo le pido a la señorita que es el vuelo de regreso que quiero que me modifique y ella nunca me comentó que era el vuelo de IDA que estaba cancelando , le dije que no tenía lógica que yo cancelara un vuelo que tengo que tomar para regresarme en el que tenía ya reservado , bueno el problema que no puedes discutir con alguien que está del otro lado de la línea telefónica, ellos creen siempre tener la verdad aún dejándoles saber y sabiendo ellos que NO tiene lógica . Tome la computadora compré un vuelo en Aeroméxico que me costo $600 dólares con maletas , Les envié un correo a quejas y claramente les dejo saber que ya compré el vuelo para ver si me daban crédito , me responden hasta el siguiente dia y ofreciendo el vuelo que ya tenía , claramente no leyeron bien mi correo porque les había dejado saber que ya había comprado el vuelo , y decidieron cerrar mi caso, estas aerolíneas se les olvida que el pasajero en realidad somos los que pagamos sus sueldos . Porque sin pasajeros NO hay vuelos y estarían desempleados o trabajando en otro cosa ,, deberían tener mejor trato con los pasajeros y los gobiernos multarlos por su mala atención.

According to the FAA, airlines are required to provide passengers with disabilities many types of assistance, including wheelchair or other guided assistance to board, deplane, or connect to another flight; seating accommodation assistance that meets passengers’ disability-related needs. My father, who has been diagnosed with the onset of dementia, was not allowed to board his flight from Monterrey, Mexico, to Dallas, Texas, in January 2024. After weeks of seeking a refund and spending hours on the phone with customer service agents, we were denied a refund.

The staff in Bogota airport work at the pace of snails which mean't that by the time I had got to the front of the queue they had closed the checkin! Not one person made me aware of this, and I was in the queue for an hour. These staff should all be fired, move, mov, move, do your job properly. You cost me a lot of money - total sham - avoid!

HORRIBLE airline. You will regret booking with them.