VivaAerobus Reviews 

One of the worst experience of my life! Viva Aerobus employees do not give a crap about you or your situation even though they were at fault from the beginning. First of all when I checked in for my flight, they changed my flight for the next day without any explanation right at the check in counter like why!?? Which then made me miss my original flight. I’m diabetic and had a kidney transplant So the dumbasses let my luggage on the Plane and it left without me!!! They had no concern they acted like they didn’t care they acted like my situation was like a common cold All they did was give me Lodging for the night and Told me I’ll be ready to go for tomorrow’s flight with the boarding pass they had already gave me. I said “fine whatever” I show up the next day at 7:45 PM And again the boarding pass did not go through!!! These people are so incompetent in order to work for Viva Aerobus It seems that you have to not truly care about customers as a criteria. So again, I had to go talk to supervisor I explained the situation and they couldn’t figure out what was wrong. I told him I needed to get home my medication’s in my luggage and still no care in the world and again no explanation or answers on their end other than “oh my bad” After about an hour and a half they finally told me all we could do is schedule you a new flight for the next day and that’s it this time no compensation no room no food no nothing. Pieces of crap made me spend a Whole freaking night in an airport, it got so bad. I was so frustrated point of having a mental breakdown that I went ahead and bought myself a ticket from a new airline. Aeromexico. I bit the bullet and paid $600 to get the heck out of there at 6 in the morning. And finally, after so many hours of not being able to eat properly Because I was trying to control my blood sugar, worried because I missed two doses of my anti-rejection medicine, Nearly causing me to have a panic attack. I was on my way home. Thanks to Aeromexico for a great experience and a great example of customer service. I will be calling and asking for a refund and compensation for the two days of work I missed and for the ticket I bought And I’m sure that’s gonna be pleasant experience. DO NOT GIVE THIS AIRLINE YOUR BUSINESS!!

Cuando quieres hacer un cambio con respecto a tu reservación, los asesores con quienes hablas parece que no saben mucho y te cuelgan, me pasó en repetidas ocasiones que me colgaban cuando no sabían que hacer, no recomiendo para nada viva aerobus.

Me rompieron las maletas y no me las pagan. solo me dan un bono para que lo gasten en su aerolínea... me tengo que gastar el dinero comprando una maleta y encima tengo que seguir viajando con ellos.
venden el 15% mas de la capacidad del avión y no les importa dejarte en tierra solo te dice... el vuelo esta lleno y si no logra embarcar... tiene que irse en el próximo... TERRIBLE.

I am flying 2 - 8 times per year with Viva Aerobus on different routes. I have never been disappointed so far. This airline offers better quality, service and as far as I can judge better safety than US and European airlines (in general). As a longterm and for many years frequent flyer I can judge that the most awful airlines are US based..... Some slight critique but still 5 stars: As a typical cheap discount airline Viva are trying to sell as much on top services as possible separately. However usually I do not use those extra services, so if you ignore them and do not have too much extra bags no problem. Sometimes, seasonally, they have unusually high prices for some specific routes like to Cancun if they offer the best connection. No real negatives in general though.... I believe the bad ratings are mostly coming from propaganda and the typical malicious and arrogant citizens of very particular countries....

Everything went well
Mexico City => Puerto Vallarta with checked-in bag

Somos españoles y compramos los boletos a una agencia de viajes mexicana. No pudimos hacer check in online porque llevábamos días conectando países y vuelos y al llegar al counter a chequearnos nos dicen que como no reservamos asientos el vuelo se sobrevendió y que no nos pueden asegurar que nos montemos en el avión. Lo peor es que nos aclaran que la legislación así lo permite! Insólito!
Dicen que es una aerolínea de bajo coste pero la tarifa que pagamos no era nada económica. NO RECOMIENDO usar esta aerolínea! Tiene una condiciones leoninas y ningún respeto por el cliente. NUNCA MÁS!

Pésimo servicio en el aifa el personal incapacitado inhumano se lavan las manos por errores de ellos tuvimos que escalar la situación con profeco afortunadamente profeco soluciono el problema de no haber sido por porfeco no nos hubieran solucionado nuestro problema, vi como una familia perdió todo su viaje me dio mucha pena la peor aerolínea sin duda

We had a flight out of LAX to Guadalajara and the attendant at the desk said my husband’s passport didn’t scan and therefore could not give us a ticket for him. I asked the supervisor if she could scan the passport on a different computer or scanner and she said no. It was damaged and period. They would not give us his ticket. We couldn’t check in online because we were flying with a minor. Make it make sense for me! We then went to the Aeromexico terminal and guess what.. they were able to scan his passport and we had the option to purchase a ticket with them. LOL! It gets even better, we went to Volaris and guess what! They too could scan the passport so we bought the ticket with Volaris and now I’m sitting waiting for my flight out with Volaris. We had no issues going through TSA nothing… and now we’ve been waiting to talk to a supervisor on the customer support line and guess what the line hung up on us. They stole our money. Literally the worst!

May 9, 2024 I purchased my family airline tickets to Guadalajara round trip. Purchase tickets for myself ( with a lap infant, Husband my underage kids which were 15, 11, 2 . Which were purchased together. When arriving to the airport all seated were separated away from me and my husband. It makes no sense and its against the law to haved an underage minor flight alone without adult or flight supervision. How is it that a minor could sit alone specially a 2 year old. This was the first flight ever for my kids and it was the worst experience ever. How is it that a 2 year old is seated by himself surrounded by strangers on a flight he was crying non stop to where the last resort was to have him sit on my husband lap and yet I was charged for a seat for him. My son of 11 was crying as well because like mentioned it was the first time flighting and nobody did anything at all. My son was terrified going back on the airplane since he had such a bad experience and being alone with no parent. Coming back was so hard as well again my kids were seated separate again my 2 year old was sitting on my husband lap my 11 year old was seated no where near our seats. Horrible airline customer service is horrible.

My friend and I were taking a short trip to Tulum and decided to fly Vivaaerobus because it was cheaper and considered a non international flight which we knew would make coming back though customs easier. When Microsoft caused a system shut down, we were unable to check in to our return flight. I called the airline to see what to do and they said if we were unable to be at the airport four hours early that we shouldn't go and add to the confusion but to wait for the system to come back online and then call back. I was an hour away from the airport and decided to take the advise of the airline attendant i missed my flight. I called back when the system was online and there were no more flights to get back until Monday without taking 17 hours to travel. I was assured by both attendants I spoke with from Vivaaerobus that I would be able to get a refund.

When I returned home i called customer service and after an hour phone call was assured i was receiving a refund for my return flight. The attendant said if i hadn't received my refund in 10 days to call back.

I called back today, 10 days later to be told I would only receive a voucher. I was on the call for over an hour and the supervisor I spoke with said there was nothing else he could do that they were only refunding flights that were international. I will never purchase from this airline again and i wont be using the voucher either. I highly suggest flying with an international flight if traveling to Mexico. This airline has been a nightmare to deal with.

Una basura de aerolínea. Nunca salen a tiempo

PÉSIMO SERVICIO Y PÉSIMA ATENCIÓN, siempre con retrasos en los vuelos. Retrasos con más de 2 horas.
En línea compro y me cobran un a cosa y cuando llego a documentar no hay nada de lo que compré. Es una aerolínea PÉSIMA deberían de quitarla

The f worst airline I’ve ever flew with We’re not translate only speaking in Spanish very rude even when ask what was said if you don’t speak Spanish, I suggest you do not fly this airline. I really urge you not to fly. The plane was going down. You wouldn’t know what to do because they’re not gonna say it in English like if so use the states we caters to Spanish and we will stay in English and in Spanish.

Upon checking in, they told me and my family (a group of 10), that there was no more space in the plane for us. They only gave us a phone number to inquire about our refund. No one at Viva Aerobus has resolved my refund.

This airline is the worst. They cancelled our flight without notice then moved it to another one that was 23 hours earlier. When we tried to make that earlier flight in a hurry, they told us that the seats were overbooked and we’d have to be on the waitlist. We missed our niece’s birthday celebration in Mexico because of this crappy airline. DONT EVER BOOK WITH THEM!

Muy mal servicio,llegue una tres horas antes al aeropuerto y me hicieron formarme 2 horas, cabe aclarar que nunca mencionaron la última llamada de mi destino como lo hicieron con otros, y al final me echaron la culpa de que perdí mi vuelo, también quiero aclarar que si me acerqué a preguntar antes de que perdiera mi vuelo que fueron 50 minutos antes de que despegara el avión y me dijeron que no podían hacer nada que por qué ya lo habían cerrado faltando un montón de tiempo, la verdad si me moleste pero en ningún momento fui grosera PÉSIMO SERVICIO

I had a flight from Oaxaca to CDMX at 12:15 pm that got delayed until 4:30 p.m.. The front desk agent and the person on the customer service line said the flight hadn’t left Mexico City, but my flight status said it would arrive at 5:32pm. How could it arrive at 5:32 when at 4:32 they said the plane hadn’t left? So I asked for a refund which you get after waiting 4hrs. Right around the time my refund was confirmed the flight arrived! I’m so upset because I spent over $200 booking a new flight that normally costs $80 or less. If I didn’t have work the next day at 7am I would’ve kept the flight, but it kept getting delayed so it really made it uncertain.

Do not book with this company. No one could give me a straight answer and the fact that all of the staff I spoke with didn’t know the status of the flight is really concerning.

It is a total scam company ! You are surcharged at the end of the payment. It wouldn't surprise me they spare on the maintenance of the airplines too.

Es la única aerolínea en la que he viajado por ahora no es tan mala pero tampoco tan buena, esta aceptable

Peor servicio al cliente! Te tratan mal y grita, cuando ellos son los que tienen politicas engallosas. Dias antes de la salida de mi vuelo comence a recibir emails en donde te ofrecian compensaciones y/o comprar
el vuelo, porque como siempre habian sobrevendido el vuelo, decidí venderlo, porque la ultima experiencia de vuelo con ellos habia pasado lo mismo, dias antes mamdaron emails, esa vez no lo vendi y fue una pesadilla tuve que esperar por más de 5 horas en el aeropuerto, así que para evitarme esto, esta vez lo vendi.
Pero ahora resulta que el voucher que recibí, no puedo utilizarlo hasta 40 dias después!!!! Mi Dinero que yo ya les pagué no lo puedo utilizar!
Son unos abusivos!!!!