VivaAerobus Reviews 

We were going to Mexico city from Toronto and we bought our connection flight with Viva from Tulum to Mexico city on Jan 15, 2025, flight No was VB 7163 . The flight was cancelled without notice to us. No representatives at Tulum airport to help us when we got there. Had to go Cancun Airport (Viva has representative there) by taxi and purchased a new air ticket for next day from Viva representative. Stayed at airport over night with no hotel, no food, no help at all.
Worst of all, they refused to pay any compensation for our additional cost incurred when we made a claim from them.
Worst experience we ever had!

Hace dos meses que volé con esta pésima aerolínea de aerobús de Vero bus en el transcurso de llegar a la ciudad de Tijuana, llegué a bandas y mi maleta no estaba en la en la banda, me informaron que otra persona posiblemente se llevó mi maleta y que esa persona había dejado su maleta, ahí que iban a hacer una investigación para poder Agarrar mi maleta regresarme mi maleta, he ido cuatro veces al aeropuerto para hablar con representantes de esta aerolínea que en verdad pésimo su servicio, me avisan que van a hacer una investigación que están conduciendo una investigación y cada que regreso no han investigado absolutamente nada, no tienen un servicio de recompensa porque ellos son responsables por tu maleta. A mí nadie me garantiza que la maleta se la llevó otra persona, es solamente su palabra de ellos al valor de mis pertenencias, aparte de sus cosas personales, es un valor de arriba de 30,000 pesos con cosas de trabajo, vine aquí a la ciudad de Tijuana para trabajar y en mi maleta se perdió mis objetos, no me han ofrecido una recompensa, la verdad no huelen con esta compañía, no tienen servicio muy muy pésimo la verdad

My partner tried to get one of the HSBC mileage cards. We never heard a thing until several months later, and they suddenly called to say that the card was being delivered. We tried for two hours on the phone to activate the card, and were told that we would have activate it at the bank. We spent 45 minutes activating at the bank and still had to wait 48 hours for it to actually be activated. Then VivaAerobus would not honor the freebies that came with the new card, so we had to cancel it. I am not sure which of the two companies is worse.

I paid a change of flight. I had a seat in the plane. Employees lost a lot of time on the phone, made me pay for the change and made me lose the flight, saying that it was too late after the closing of the check-in. Losing this flight, I lost another Viva flight and had to pay another flight change, to get to the final destination, which moreover made me lose the opportunity to visit Guadalajara, and I had to spend a day at the airport AIFA instead. All in all, it's simply a triple theft. Should I recommend Viva. Never, and never again. Can you imagine? Departure at the forward flight was delayed 1 hour. They made me lose the return flight with the delay they themselves produced on purpose, to oblige me to pay for another flight change, I should take the day after! On top of this, all seats in Viva planes are totally uncomfortable, a pain on the ass.

Booked and paid the flight, but didnt get a seat assigned to me. Never made the flight as it was overbooked, and missed my other flight back home. Had to buy enterly new tickets to get home for $1300, and probably wont get anything back from this shitty company

Cancelled flight 2 days prior with no reason why...
Refunded between 10-15 days...
Voucher for next time I want to fly with them. Why would I fly with such an unreliable company every again?
The voucher doesnt even cover the loss of money that I have to book a flight with another company at such short notice.

La peor aerolínea. Más de 2 horas de retraso .

DANGEROUS - Do not take this airline if you travel to Mexico !
3 flights on this airline :
- 1st one : they ripped apart my suitcase for no reason. I had to spend hours on the phone to get some reimbursement (vouchers for the same airline…)
- 2nd one : ok
- 3rd one : they did over-booking, and kept us from checking-in online.
Not a single apology on their side, they just said we needed to go to the gate and wait. We’re now stuck in Monterrey with no way of housing or anything, this is very scary.

Primera vez que vuelo con Viva, saliendo desde el aeropuerto Santa Lucía de CdMx (AIFA). (Me gustó ese nuevo aeropuerto) Despegue muy puntual, el avión un Airbus 360 con asientos cómodos y con espacio normal. La atención para recibir maletas bien, el personal amable. Personal de cabina, amable y profesional. Utilicé la App en mi celular y funcionó bien, se respetó todo lo prometido. Creo que si duda volvería a volar con Viva.

No es una empresa seria cancelan los vuelos y no reembolsan son unos rateros párese camión de rancho servicio pesimo

Ligne de m….e et je garde mes mots annule mon paiement sans raison pour soi-disant sécurité et aucun manière de payer avec une autre cb.

Après ça ils demandent un paiement en espèces dans une agence pour valider le voyage.

Autant dire nous serions en Europe ils auraient déjà subit à la répression des fraudes.
Malheureusement la corruption au Mexique fait que cette compagnie ce permet de faire ce genre de choses .

HORRIBLE! I purchased tickets to fly out, and in less than 24 hrs I needed to make a change, or cancel my flights. I paid $700+ on the tickets and they wanted to refund me $166 although my flight is not even til 3 weeks. So than I asked if I can just change the flights, they said yes but I had to pay the difference, which it would have been way cheaper to just get the flights than to pay the difference! I am now $1,400 in! oh and they gave me a "discount" NEVER AGAIN! I could have fly with AA for less and way better service!!! It was all a lie on their refunds, cancelations for a small fee. THEY WILL NOT HELP YOU and advise you to do everything online, mind you, you pay a fee for insurance etc.

This is the worst airline ever. I had bought a ticket Mexico City to Chicago, there was a lay over in Monterrey, which I was okay with I asked 3 different representatives if my flight was from Mexico City to Chicago all 3 said yes. So the day of my flight I go to the airport to find out I was in the wrong airport. Mexico City has 2 airports which I was not aware of because I’m not a traveler and I came to Mexico on an emergency basis.when I bought my first ticket if there are 2 airports., the representative I spoke with that helped me with my reservation Chicago Mexico City , did not have any problem. The guy at the checkin counter told me I was at the wrong airport and that I needed to go ask where you purchase the tickets. The guy at that area sent me to go speak to a supervisor. I went to speak to a supervisor and he gave me a phone number saying that I had to call viva bus at Monterrey WTH. Long story short I missed my flight. They wanted me to purchase another ticket. I asked them if there was another flight because I needed to leave. I didn’t mind paying the difference. The representative said I had to buy another ticket and the only refund if any will be $30. It was not their fault I DIDNT KNOW THERE WERE 2 AIRPORTS. Well if would of had better communication and took the time to ask questions! They are in a hurry to get you off the phone.
They need better people in costumer service, people that are knowledgeable and who are willing to help and their English sucks. I will not ever choose this airlines again!

I tried to book through their website. The price seems very low. But what they don't tell you is that they basically double the price at the very last step of the booking process if you are not a Mexican national or resident. Wow. What a scam. After I spent so much time creating an account and updating my profile information etc. They just waste your time.

Unless you like prison camps AVOID VIVA AEROBUS
My son (15) was travelling with his grandparents from Cancun to CDMX. Check-in was comparable to the entry to a prison. A person that looked more like a prison guard than an airline employee required a document signed by myself to allow check-in. He actually had a notarized document signed by myself, just not the airline one. On top of that he was travelling with my elderly parents (his grandparents). And no he was not travelling to Guantanamo. My father (89) nearly had a heart attack! I strongly suggest you walk if the only alternative is Viva Aerobus. Oh by the way I gave them a chance to apologize,, and showed me that somewhere hidden deeply in their website this document existed! I live in a former Communist country, but never saw anything like that!

Nefasta experiencia con esta empresa. Compre 3 billetes y no me mandaron la confirmacion por email, supuestamente por error. Al llamar a atencion al cliente dijeron que me lo mandarian pero nunca sucedio. Al llamar despues para seguimiento me dijeron que el problema era mio, que seguro no tenia espacio en mi correo. Mi email tiene un 80% de espacio libre. Al decirles esto, reaccionaron de manera toxica y prepotente diciendo que no, que revise bien el correo. Al pedirles alternativas, me dijeron que tenia que mandar un email con las fotos de los pasaportes, para ver si asi me mandaban la reserva. Tuve que hacerlo pese a no estar de acuerdo en compartir las fotos de mi pasaporte, ya que no me quedaba otro remedio, pero incluso con eso aun no me han mandado el codigo de reserva. Lamentable servicio con actitudes prepotentes y agresivas, y ademas si dar una solucion al problema

Pessimism servicio son unas larva’s está compañia jamas vuelo a visas en viva mal servicio 💩

One of the worst airlines,, and to talk to representatives is such a hassle. They will do whatever it takes to not give you a refund d that you deserve. If you talk on the phone after being on hold for ever, sometimes over an hour, they will just hang up the phone on you. Same if you talk to them online, they will just stop reading your messages, specially if you have proof of you getting overcharged on stuff. THE WORST AIRLINE!!! SCAMMERS!!

Pésimo servicio. Siempre pospones los vuelos y no lo avisan para no durar tanto tiempo en el aeropuerto. No les importa el tiempo de la gente que utiliza su servicio.

Aunque no lo parezca el título tiene sentido,porque se trata de dos casos a la vez. Yo viaje solo y sin equipaje, con una mochila y todo fue perfectamente bien, pero una amiga mía cubana que viajó con ellos, no consiguió recuperar la maleta facturada y no han querido saber nada de ella, porque es cubana y para esta empresa y para el gobierno cubano los cubanos no son personas, lo cual es culpa del gobierno cubano y de la aerolínea. Además hay otro caso de un cubano, que tuvo el mismo problema pero con tres maletas, que le desaparecieron. Al parecer esto es normal,no sé si están compinchadas la aerolínea y los empleados de los aeropuertos mexicanos y cubanos, o cuál es el problema, pero insisto en que para toda esta gente los cubanos no son personas