Peter Morot was white glove service from start to finish. Very responsive, resolution oriented and acted as my advocate with Samsonite. The resolution was quick and more than satisfactory. The got Sam... Toon meer
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The prices were reasonable and the selection of the luggage I needed was good. Ordering was straightforward and the site indicated expected delivery date. BUT, where this site really stands out is i... Toon meer
Just received last night, ahead of schedule... thank you, Mr. Peter Morot. The Travelpro Maxlite 5 Compact Carry-on Expandable Spinner is going to be perfect. Its lightness for lifting into the over... Toon meer
Please buy without any doubt. Honestly, was a little apprehensive while placing order as the price they offered was simply unbelievable (way below the lowest available anywhere else online or in-store... Toon meer
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Customer Service 10/10
It didn’t start off great as the wrong item was shipped to me. Not Voyage’s fault. I reached out and Peter Morot got back to me right away and rectified the situation. The customer service was off the charts. I now have my bag and it is better than advertised.
Excellent customer service and price
I was a bit late in purchasing my carry-on luggage and was concerned that it wouldn't arrive in time for my trip. Immediately after placing my order, I contacted Voyage Luggage, and they responded promptly with an update that my item had already shipped. They even kept an eye on the tracking information and followed up regarding its delivery status.
I truly didn't expect that level of customer service, but they went above and beyond to ensure I had peace of mind. Because of this experience, I would absolutely purchase from Voyage Luggage again for my future travel needs.
Love the gravel toiletry kit
Love the gravel toiletry kit. Was shipped quickly and came in excellent shape. Would buy again.
The customer service team was wonderful…
The customer service team was wonderful and ensured my luggage was delivered on time before my 3-week international trip. The Antler trunk arrived in perfect condition. It's stylish and functional -- the square shape makes it easier to roll around than the flatter and wider large suitcases I have owned prior, and the compression cubes will help me fit more things inside.
The customer service was truly outstanding
The customer service was truly outstanding! They worked closely with me to resolve an issue, and I appreciated how all my messages received prompt replies. Plus, they offered the best prices online, which was a fantastic bonus!
Would definitely purchase from here again!
Thank you!
Fast delivery and item at great price!
Shipping was quick but unfortunately I…
Shipping was quick but unfortunately I didn't like the item so I had to return it. The return process was easy and refund was processed quickly. I will definitely buy from this seller again!
Great customer service
Great customer service. Very good communication and updates. Luggage didnt fit my needs but they were prompt to reply and help me with the return.
Peter Morot - great customer service
Peter Morot, customer service representative, was simply outstanding in rapid response to my request of change of email. He constantly kept me updated as to status of my order. In regard to luggage, arrived in full on time as promised. I was impressed also with the packaging it arrived in.
Highly Recommend!
Amazing customer service! They go above and beyond to help! Received my third luggage order super fast and at a terrific price! Highly recommend this business!
Best ever
Best ever! My mistake. Ordered a bag without being sure of size. All my luggage is this brand. Response was immediate. Sent the bag via FEDEX, easy. Refund was fast. Will shop here again for sure!
Very easy company to work with and…
Very easy company to work with and incredibly helpful in every sense
Very responsive customer service
Great price and very responsive customer service
Very easy to deal with and great…
Very easy to deal with and great selection of luggage
Caring Communication
The customer service representative was very helpful and resolved my concerns in a timely manner by providing me updates regarding my order shipping.
Easy ordering and fast checkout!
Perfect carry-on bag
The bag arrived in a timely manner, easy to order, exact description of bag and appears to be made well
Excellent customer service
Fast reponses and lenient
Priced matched my product that was on sale at another store. Also very responsive!
The agent caring for me
The agent caring for me, Peter Morot, has done an excellent job. A return went without any snags and he was caring enough to follow-up and keep me informed.
If all the Voyage Luggage employees are this good, the compamy can do well.
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