Peter Morot was white glove service from start to finish. Very responsive, resolution oriented and acted as my advocate with Samsonite. The resolution was quick and more than satisfactory. The got Sam... Toon meer
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The prices were reasonable and the selection of the luggage I needed was good. Ordering was straightforward and the site indicated expected delivery date. BUT, where this site really stands out is i... Toon meer
Just received last night, ahead of schedule... thank you, Mr. Peter Morot. The Travelpro Maxlite 5 Compact Carry-on Expandable Spinner is going to be perfect. Its lightness for lifting into the over... Toon meer
Please buy without any doubt. Honestly, was a little apprehensive while placing order as the price they offered was simply unbelievable (way below the lowest available anywhere else online or in-store... Toon meer
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Wonderful company to work with
Wonderful company to work with! Great customer service prompt response very nice. Will order from again!
This is a review of the great customer…
This is a review of the great customer service I received from Voyage. I bought a piece of luggage from Voyage, and after taking only one trip, it developed a crack. I reached out to customer service and they facilitated an extremely smooth process of activating the manufacturer warranty to order a replacement, and ultimately returning that replacement for a refund. I appreciate their care!
Super great and fast service
Super great and fast service, fast shipping, no issues. Great company.
Amazing customer service!
Flawless
I had never purchased from Voyage Luggage so I didn't know what to expect but shortly after ordering online, I was contacted by Peter via email. He wanted to verify my address and let me know when my luggage would ship and said he would track the order. He followed up with me to let me know when it shipped and after it was delivered. I really appreciated the personal attention and professionalism of Peter. It felt like he wanted me to have a flawless, positive experience and I did. The luggage is just what I wanted. I would definitely order from Voyage again.
Fabulous customer service
Fabulous customer service. I had a question on shipping and they personally tracked the item for me and followed up along the way. So happy with service and product
This was my first purchase with Voyage
This was my first purchase with Voyage. I needed a light but sturdy travel backpack. I purposely bought it to keep as a survival bag, in which I will keep my personal items in case of an emergency.
I will put it to the test in early August for a short vacation.
Love the color just wish it had larger wheels.
High Sierra bag return
I ordered a High Sierra bag that after I ordered realized that I was no longer in need of. Peter and others from Voyage Luggage were extremely responsive when I let them know and made quick arrangements for me to ship the bag back to them and issued my refund promptly. Much appreciated and will definitely use them again if I am in need of luggage.
Purchased multiple NOMATIC and Bellroy…
Purchased multiple NOMATIC and Bellroy items. Voyage was the best pricing by far (way better than amazon). I ended up keeping the Bellroy Check-in and carry on and returning the NOMATIC carry on. Return process was extremely easy. Voyage will be my first go to every time I need luggage or travel accessories. Customer service was great.
Peter was amazing
Peter was amazing! The wrong colored backpack arrived, and he held our hand the whole way with the return and making sure that we got the color that we wanted. Excellent customer service!
I had a great experience with Voyage…
I had a great experience with Voyage Luggage. Unfortunately, I had to return a Samsonite Spinner Mobile Office bag that I purchased, but the issue was not with Voyage Luggage or the product itself. The package was left exposed to heavy rain by FedEx, which damaged the box upon delivery.
Throughout the entire process, Peter from Voyage Luggage was extremely helpful, professional, and responsive. He maintained excellent communication via email, kept me informed every step of the way, and made the return process completely seamless and stress-free.
Customer service like this is hard to find, and I truly appreciate the level of care and attention I received. I would not hesitate to purchase from Voyage Luggage again and highly recommend them to anyone looking for quality products backed by outstanding customer support.
Great experience buying and addressing an issue
Great experience going through a problem I had with this order. They handled it well and I got a new case quickly.
Ordered online
Ordered online, looks like description, delivered on time. Now will see how it wears over time but all great so far on ordering!
The experience was great
The experience was great. I didn’t like the product and was able to return it.
My new go - to!
I absolutely love my tumi backpack! Price was great, shipping was fast! Product is amazing! Thank you!
I had a wonderful experience with customer service
I had a wonderful experience with the customer service department. I mistakenly ordered the wrong color. They quickly processed my exchange and followed up until I received the new piece of luggage in the correct color.
Very easy buying experience
Very easy buying experience. Best price available on the web. Delivered items as stated when I placed the order. Customer Service is top notch. You actually get to speak with a live person right away without any prompts.
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