WANDRD Reviews 

Such a great company! On top of their products, the support team really is amazing. I was able to get in touch with the support team, fill out a warranty claim, and have a new camera bag sent out to be in maybe 1-2 hours? I honestly still can't believe it. Thank you WANDRD team!

Finally the perfect backpack for me. I think the concept with the accessories is brilliant and I was able to configure my backpack exactly as I wanted it. The support is also really excellent, I had a problem with an accessory order where the house number somehow disappeared and they took care of it immediately and solved it. Above all, he is honest straight away and admits when something hasn't gone so well and there has been a mistake somewhere - that's customer contact at eye level. For me, it feels like buying from friends. I think these are people who really love their product. sounds like a song of praise, but is based on my real experience.

Great products. Nice looking and great quality. They kept their promise with the lifetime warranty. After years of heavy use, I got the new model of the backpack. Thank you! :)

Exemplary after sales service

Besides the fact the product is great ( I have tried a variety of bags for on-the-go situations and none have carried weight as comfortable as the WANDRD backpack) - the company also has a great customer service team! They assisted me in making sure I got my delivery in time before a big trip, and were prompt with their responses. I fully recommned

Incredible backpacks, great for heavy and daily use as a photographer, especially great warranty and customer service.

What fantastic customer service! My bag's zipper broke, so I submitted a warranty claim. WANDRD was incredibly understanding and guided me through the entire process. In just two days, they accepted my claim. They truly deserve a six-star review.

WANDRD ist a small company that designs and manufactures very special bags. I own 2 of them and I am more than happy with them. Even in case of a problem they made me a very kind offer, and offered to replace my damaged bag. Reason, they don't only promise a lifetime warranty,they are serious about it.
I fully recommend WANDRD - they just rock!

Gave a real explanation on how i was using the bag and took photos of the damages/failure points. And got a response to the warranty claim. This comes 4 years after using the bag as well

Was always skeptical but was proven otherwise. I trust this company and will continue to buy more from them

After 5 years of using my Wandrd bag, it got pretty beaten up. They replaced it in just a few days—that's what I call excellent service. WOW! Thank you so much! :)

Warranty Claim accepted in 1 work day.
The bag itself is so good, but the customer service is also wonderful. As long as you keep the purchase proof, they will quickly reach out to you and give you a full price voucher for a brand new bag.
Amazing service

I purchased one of the original PRVKE 21l backpacks about 5 years ago. Recently one of the main zippers snapped, making the bag largely unusable. Knowing WANDRD have a lifetime warranty, I reached out to their warranty team and within a couple of hours they'd sorted me out a code to redeem a brand-new bag online.

I honestly wasn't expecting a full replacement with such little fuss. Most companies would require you to send back the defective product, which, being based in Australia, I was worried about having to do with inflated shipping rates.

Big thanks to the WANDRD Warranty team for being so receptive and helpful. You've strengthened my trust in the brand tenfold and won over a lifetime fan.

This has been my go to bag since I got it. Then the Velcro started coming off and making a mess of the opening. Customer service was quick to tell me that this wasn't covered in the lifetime warranty. But JUST now, when the zipper broke, they were even FASTER to approve the replacement bag and with HASSLE or stress whatsoever. They made a complicated process painless, and I CAN'T WAIT FOR MY NEW BAG!

Quick delivery and superb quality. I order a Fanny pack and I was really positively surprised. Was better than expected and good quality.

I recently bought a Rogue 3L Sling pack and it is so comfortable! I use it as an everyday carry bag for my Ricoh GRiiiX and accessories. It's big enough to fit everything I carry for that camera plus some extra space for keys, wallet, phone, etc. I wanted to get more dividers to keep things organized so I reached out to customer service through the website and they got back to me almost instantly. Not only was it a very friendly and helpful experience, but they offered the dividers free of charge (I just paid shipping = $5). I was a little worried that it would be a pain to get these extra dividers, but it was breeze. I highly recommend their products and the amazing CS just adds to the experience. Will be supporting this brand more in the future.

I've been a fan since their first kickstarter campaign, the OG PRVKE, and I've also backed a few more campaigns along the way, bought many things along the way. The products are all very innovative, functional and aesthetic. I recently had a warranty claim and it was easy to sort out and I'm happy with the outcome. This further enforces my loyalty and my love for the brand. The company just gets it. Speaking of loyalty, maybe it's time to look at loyalty points(just a suggestion!) If anyone look for a bag that suits their need, i will always recommend them. PS: Please open a regional office in APAC.

Impeccable customer service

WANDRD is always fantastic, not only in their products but especially in their customer service. I can highly recommend everything they do.

Great gear and a fantastic warranty service if anything would as unlikely as it is be broken.

I have several bags from WANDRD and they are all great. The one time I have experienced a minor defect the warranty program kicked in and fixed it all.