Wardrobe Direct Reviews 

307
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I spent a lot of time looking for furniture on different sites, wardrobe direct seems at the moment good value for money. I spoke to a human named Jack who was extremely helpful. The reason I have... Toon meer

Beoordeeld met 5 van de 5 sterren

A lot of choice of wardrobes, didn’t have any problem with your website. Choice of wardrobes being assembled for you and fair delivery price. Thank you so much. Looking forward to receiving our war... Toon meer

Beoordeeld met 5 van de 5 sterren

Very pleased with the wardrobes when they finally arrived (had to wait several weeks as one of the parts was out of stock so it was delivered in the 7-10 days stated on the website). They were quick... Toon meer

Beoordeeld met 1 van de 5 sterren

The wardrobe is much smaller than in the picture. The assembly quality by the delivery team is terrible. The doors don't close properly, and the whole thing is extremely unstable. Don't order anything... Toon meer

Bedrijfsgegevens

  1. Slaapkamermeubilair winkel

Geschreven door het bedrijf

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

307 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 64% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,6

Alle reviews

(307)

61 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Design and price unbeatable

First of all, this wardrobe looks great, second the price is unbeatable. Quality is not great, but OK, bearing in mind the price is Good. Was missing couple screws and bolts, but it didn’t affect a construction. I must say good word about customer service, they reply quickly and solve my problem without hesitation ( door mirror was cracked during delivery ) So yeah, can recommend and definitely will buying from them again

10 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Petra!!!

Really pleased with my service from wardrobe direct! Petra looks amazing and everything I wanted in a wardrobe, joiner was polite and got to work straight away, delivery perfect, one happy customer

2 oktober 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good products, slow delivery

Firstly, I'd like to say the wardrobe set I ordered was good quality. But the delivery time, not so much. I was trying to get our bedroom re done while my wife was away, so I choose wardrobe direct as it said 12-14 days delivery time on the website. So I ordered 2 weeks before she went away. I also emailed them to ask them if I could have it over some particular dates, to which they replied they would try, but its down to the dispatch team. It ended up arriving 4 weeks after the original order date. I wouldn't have ordered it from them if I had known it would have taken that long. And it totally ruined the surprise for my wife that I had planned. As stated, I am happy with the quality and price, but I think 4 weeks to get delivered is far too long!

28 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service. Had a few questions about product specification and assembley room clearance. Prompt and polite customer service responses answering all my questions in full

27 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful service!!!!!

The service provided by the recommended assembly company was horrendous. DO NOT pay for this service, the original assembly left a lot to be desired and when the same person came to rectify the number of issues he’d originally left he actually swapped a broken drawer around from the middle to the bottom and passed it off as if he’d fixed the drawer. We were told that at least the drawers open and close and so they are fit for purpose which on a brand new bedroom suite isn’t what you’d expect to hear. We finally accepted a small reparation fee as both the company & assembly firm weren’t budging with their stance. We definitely won’t be using this company again!!!

16 augustus 2024
Review zonder uitnodiging
Logo Wardrobe Direct

Antwoord van Wardrobe Direct

Hello Neil

We are sad to receive your 1-star review despite all the efforts made to resolve your issue related to your order.

I can see that we have been in regular communication with you regarding the assembly of your furniture and came to an agreed resolution.

You ordered a full bedroom set including a wardrobe, 2 bedsides and a chest of drawers.

The final issue you faced was related to one piece of furniture, which we offered to resolve by a free revisit with replacement parts or a whole new chest of drawers but you chose to settle with a partial refund accepting the chest of drawers as provided.

We strive to resolve all matters as quickly and fairly as possible offering resolutions according to our terms.

We appreciate your business and cooperation in the matter.


Best Regards
Simon
Sales Manager

Beoordeeld met 5 van de 5 sterren

Exceptional service

So impressed with the thorough service from start to finish. Well worth paying the extra for the wardrobe to be built if you can; the expertise, care and consideration of the person sent to do this was exceptional. Thank you.

30 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful wardrobe

Beautiful wardrobe. Instructions a little poor. However; the videos were a great help and so we had no problems assembling. would happily buy again.

24 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

The communication from this company was very good , and were very helpful when I spoke with them
The delivery team installed the wardrobe and they did a great job
They were very professional and worked hard to get the job done
Overall would recommend this company

2 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Quality and Installation

Quality of sliding wardrobe is is non existence. Have two drawer units one of which does not even fully open due to sliding door preventing the drawer unit from opening. Think twice before ordering from hear..
I was told someone would be in contact on Monday 9/9 after your reply to this review to resolve issue. Now it's 11/09 and still no answer from anyone?

2 september 2024
Review zonder uitnodiging
Logo Wardrobe Direct

Antwoord van Wardrobe Direct

Hello Mr. Patel,
We are sorry to read your review which was posted without reaching out to us first to discuss and offering to resolve your issues.
We can see that you signed the satisfactory completion of the assembly of your wardrobe. However, we later followed up with you to address the quality issue of the wardrobe having small amount of glue residue seeping in between the groves and also the internal chest of drawers not opening fully. We agreed to offer a free assembly service re-call to rectify your issues and refund you for the internal chest of drawers.

I am pleased to see the resolution was satisfactory and you are happy with the wardrobe and service we have provided.


Best Regards
Simon
Sales Manager

Beoordeeld met 1 van de 5 sterren

Brought 2 wardrobes for my kids room…

Brought 2 wardrobes for my kids room from this company at £699 each thinking that it would be better than Ikea quality but man I was wrong. Not only was it the cheapest quality, it was so hard to put together. Have had it about 6 months now and drawers are coming apart and the cupboard doors are frayed. I am so upset with this that I felt I had to come and pre warn anyone who tries to buy from this lot. Seriously wish I had just stuck to my guns and had gone to ikea. This is definitely unacceptable, not only is it expensive it sooooooo rubbish in quality.

29 augustus 2024
Review zonder uitnodiging
Logo Wardrobe Direct

Antwoord van Wardrobe Direct

Hello Diana,

We can see that we were in communication with you in January, 9 months ago and assisted in addressing your issues.

The issue related to your wardrobes were due to how they were self-assembled. we pointed out a number of panels were not fitted correctly and there were many misalignments that would affect the functionality of the wardrobes.

We kindly offered a discounted assembly service to assist you, which was unfortunately not accepted.

The scratches on your wardrobe were reported after you had completed the assembly and as per our terms and conditions you must report and send photos of any damages to parts prior to assembly. This is important for us to cover you under the warranty, otherwise the manufacturer deems it to be damaged during self-assembly.

Lastly we would like to ensure all readers and potential customers that our wardrobes are built at high standards using quality materials and if any unfortunate issues occur we strive to support you and resolve them to the best our ability including free replacement parts and assembly service re-calls according to our terms and conditions.

We sell 100's of wardrobes every month and a few unfortunate cases do not represent the true overall reputation of our brand with over 99% of happy customers enjoying our wardrobes since 2009.

Beoordeeld met 4 van de 5 sterren

My opinion of my bedroom furniture.

After a prompt delivery by a helpfull delivery driver the furniture was erected, very happy with my purchase, looks very nice and the quality seems very good. My only problem was 4 screws missing to fit top shelf, hopefully they are on there way to me.

23 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

So as my last review got deleted

So as my last review got deleted! All I’m going to say now is 13 weeks from ordering, I have had a damaged wardrobe sitting in about 50 pieces in my bedroom for months, and this company doesn’t want to rectify the issue. I’m now having to go through the process of trying to get my money back through my bank and getting help from trading standards. AVOID THIS COMPANY!
Order number is: 007863405

25 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great wardrobe

The wardrobe looks very nice and everything seems to fit together well. I was surprised that the company in charge of assembling it only sent one person and it took him 7 hours but he was vey pleasant and seemed happy to do the job. The wardrobe itself is as described and expected.

24 augustus 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Milano wardrobe

Easy enough to assemble and looks really nice once in situ. Only found the instructions after opening every box, it would be useful to mark the box which has the instructions in.

2 augustus 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Nice quality furniture

We ordered the Petra sliding door wardrobe for our son's bedroom, along with 2 small drawer units, one to go inside the robe, the other as a bedside table. Communication between us and your company has been great at all times with the items arriving early but plenty of notification. These are very heavy doors and panels so i would recommend either using the assembly service or making sure theres a couple of people able to lift/drag very heavy weights.
The furniture is good quality but took quite a bit of assembling over 2 days with 3 people on hand at times to support the panels so be prepared. It looks great now its in place and plenty of space. The only negative is the drawers dont exactly match the robe but are close in colour. I would definitely use this company again.

20 augustus 2024
Review zonder uitnodiging

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