Just Reviews 

It was Clair Parfit who was very thorough and helpful. The house survey was handled very well. The only small criticism it took a bit of time.

Very friendly helpful staff making the whole process easy

my aunt took out equity release in 2007 for 171k
she had to repay 550k the interest is compounded so you pay interest upon interest
apparently its legal ???????????

Efficient, friendly, knowledgeable. Smooth and speedy service. Very well explained. I have no hesitation recommending this excellent company.

It was a first-class friendly and efficient service.

Fast and thorough team from initial enquiry to end process thank you .

Excellent clear and precise advice.
They make the whole experience very, quick and simple.
Highly recommend to anyone seeking an Equity Release.

It was very easy to do and all the staff I spoke to were clear, polite and efficient.
It was a very good experience.😀

Really good company always very helpful and efficient staff are always courteous and deal with your questions and concerns straight away.

Straight forward transaction could not ask for anything
more easey to deal with THANKS.

Absolutely awful experience. My aunt fell very ill and we had to move her out of the property. The receivers stepped in and the costs and fee’s have risen. They wouldn’t let me pay off the mortgage despite my aunt having no funds hence why she borrowed in the first place. I am power of attorney and have the same rights as her. She doesn’t have a back account as she’s unable to run it correctly without getting further into debt. They won’t allow me to pay off the mortgage even though all checks have been done through my lawyer
I have contacted the financial ombudsman. Dr Gary McGuire
Poa of Susan Markham

I always find Just Retirement to be prompt in dealing with matters and extremely helpful in all respects. Staff with whom I speak over the phone respond readily and there is little or no waiting time. What more can I say?
Everything is excellent.

Friendly, efficient, quick turn around in organising an additional advance. Very glad I selected JUST for my house equity release. Received letter of confirmation today plus email when the amount had been transfered. Very happy with the ongoing service

JUST provide a first class service. The Advisors are expert, professional, friendly and have empathy with what is a very important decision with no pressure. JUST are diligent in ensuring that all relevant information is given. The current financial picture is provided with clarity. Calls are answered promptly by very pleasant, warm, and helpful advisors.

I am now managing mum's financial affairs under a Lasting Power of Attorney and needed to take out some money from her lifetime mortgage for care costs while she's still able to stay in her own home. It was a bit more fuss than I expected but was still ok: the level of customer service was really good and very personal. I'm giving a five-star review because I quickly realised that the reason Just were more careful with the release than I'd expected is that they were making sure I wasn't ripping my mum off (which is surely a pretty high risk with someone who has dementia and someone else starts managing their money). They genuinely seemed to have her best interests in mind.

Was kept informed throughout my dealings. Staff very helpful & polite

I needed an advance, got through on the phone straight away and the JUST representative was so helpful, I had no problems at all.
I would recommend them to anyone

Even a loan shark would be better than using Just. They provided we a statement of income which appeared to be incorrect, on three separate occasions I called to check & was told it was correct & legally binding. They have now reduced the amount & will not respond to any of my questions. They also don't know the difference between Gross & Net & got my projection the wrong way around - are they really FCA regulated???? I would suggest - stay away. If you have made the grave error of signing with them & they continue their shambolic behaviour. Complain to the financial ombudsman & copy david.richardson@wearejust (with the co.uk ending) (he is the CEO - but don't worry - he won't read the complaint).

Terrible communication service regarding the porting of my lifetime mortgage