Western Cars & Taxis Reviews 

Cars frequently late. Controller does not pass on instructions. Used Barkers, who Western Cars bought, for 7 years without problems. Excellent. They have an issue with finding my address. No instructions passed to driver. Used circa 10 times. Problems with circa 8 journeys. Hopeless business.

Was ok but expensive and the driver was following a sat nav that sent him the wrong way three times. The driver was on time and polite but not especially friendly.

Dangerous Driving!
Whilst 10 minutes into the journey the cab driver decided to stop on an unlit dual carriageway just after a round about to demand his money.
He also was messing around with card readers, his mobile and money at this time. Cab drivers are supposed to abide by the law and ensure the safety of their passengers not put them in possible danger and make everyone in the car uncomfortable.

My suggestion is that you do not use this firm. Their booking system quotes wrong prices. Most concenring, they left my wife, at midnight, in a petrol station as she queried the fare (they wanted £80 when the booking said £55). They were also one hour late for the collection. Safeguarding is a key element of this service, and it was non existent here.

Is this some kind of a joke to you people in a Western cars???
Where is my refund. ??you service was appalling ..
Unfortunately you have left me no choice but to contact trading standards.

Again no response. Am expecting full refund. I really don’t have time to go back and fro with this.

I have rung on 13.28 pm to get car for 14.45, if at any point agent told me that there would delays I would have organised something else. You left me totally stuck and with no communication. I HAD TO RING COMPANY, company did not ring me. It’s disgusting.
I sent numerous emails to info email address and all I got was this

Delivery incomplete
There was a temporary problem while delivering your message to your email address Gmail will retry for 23 more hours. You'll be notified if the delivery fails permanently.

Of course I took the car as I was desperate, my child was waiting for me at nursery and I was very stressed. Am expecting full refund not partial as you caused lot of stress and did not communicate nor arrived in time.

My reference is 33963183A
Still no refund from this company.
I am utterly disgusted by how they treat their customers. They are very keen on booking but then they let you down.
Before I take this further I am expecting my full refund for horrid service.

Absolutely appalling service, pre-booked a cab for tomorrow night last Monday only to be left a voice message (no email or whatsapp as previously communicated with) to be told my cab is now cancelled and this is 'usual protocol' i.e. taking more bookings than they can manage and cancelling the day before. I am now unable to travel where needed and cannot get another cab within less than 24 hrs notice. I shall be making colleagues and friends aware.

Have used Western Cars twice recently for return trips to Heathrow and Gatwick. Prices are very fair and cheaper than parking at either airport. Pick ups were on time and the return pick ups were well organised given that you're not entirely sure of the exact time you will finally get though customs etc. Good telephone system giving direct access to your driver and good text and email info too. Found vehicles we travelled in to be clean and drivers very polite. Was apprehensive for one pick up which was at 4am in the morning and called several times in advance to check the booking but I shouldn't have worried as the driver was there at 3:45am. Wouldn't hesitate to use Western Cars again.

They were able to help me fix my broken car. They even gave me a discount.

Thank you Western Cars for the prompt response and to the drivers, one who picked me up from East Grinstead on time and got me to my appointment ahead of time and the driver(Fosol) who picked me up from my hospital appointment after I had to change pick times.

Fantastic service! Landed at Gatwick airport around 11.45pm last night (Sunday) and my local car service was not there. Found a local company on the Web called 'Western Cars', called and was promised a car in 10 minutes which it was, very professional driver, very nice car and just wanted to say thank you for getting me home so quickly.

I have a fairly old car, and I rushed to attend the first day of my placement at Crawley hospital. Unfortunately, my car broke down at Turners Hill and created an obstacle for me to be punctual on the first day of my placement. So, I decided to call the Western Cars Crawley to rescue me. I mentioned my urgent need for a taxi, and the operator was so polite and helped me by providing a taxi within no time. I would like to express my sincere gratitude to the operator and the taxi driver for their service beyond the expectation.

“Great journey. Will be using again ”

The operators are always polite and punctual, and I've never wanted more than 15 mins for a taxi. Great service from this company cash or card very reasonable prices and helpful drivers worth downloading their app

Great company on time best customer service

Nice and reliable service , great company.

It was a rainy night last week when I had to request a taxi ride from Western Cars Crawley, I told the phone operator that I need Taxi asap due to weather. The taxi arrived promptly after my call and the driver was very kind, helpful and he dropped me off right by my door step for reasonable fare.

Friendly driver, reasonable rates.

No matter were i am, i can always rely on Western Cars

I booked the taxi for one my friends to pick them up from Heathrow. The driver was very polite, helped them with their luggages and made them so comfortable throughout the journey. I always use western cars and never had any problem. Highly recommend them.