This company was one of very few that seem to still stock 800×1200 shower formers, which was what I was looking for. Delivery was prompt and it came with everything we needed to install it.
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Having searched South West London for a Dallmer shower drain I finally gave up and found it online from Wetroomstop. I needed it urgently so called the company, got through quickly and was assured tha... Toon meer
I have called them on Monday to order a 800 mm x 1200 mm shower base with Linear Drain. They said they are waiting for a shipment to arrive on Wednesday, I needed it delivered Thursday but then they... Toon meer
Bedrijf heeft geantwoord
Excellent product and fantastic quality... with super fast delivery. I have already used them a 2nd time or rather recommended direct to a client, who has also made a purchase and were installing anot... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With our over 20 years experience in the field of wetrooms, you have stopped at the right place. We have a wealth of experience in design and production with customers all over Europe who see the benefits of products from Wetroomstop.
Contactgegevens
Verenigd Koninkrijk
- wetroomstop.com
4,3
Uitstekend
53 reviews
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DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. We are now in an age where you expect good customer service..... a seamless, trusworthy and professional experience online. Wetroomstop is way of the mark. No e mail verification of my order or when it was to be delivered...Taking days to answer e mails b4 getting tbe order..which was not as expected and returned for a refund. No reply again for a week and then called them to be told not all products delivered....which were all shrink wrapped together.
The guy on the phone wouldn't even commit to paying me for the one item they said they had as he didn't know how much it was worth. !!!
And were also laughing on the phone.
Very likely a scam so beware. Im still waiting for a refund two weeks on.
HAVE NOW RECIEVED A FULL REFUND. I received a call from someone higher up in the company following my review on trust pilot. He was very helpful, apologetic and provided a full refund. Hopefully customer service will now be reviewed and improved for future customers.
2 december 2020
Review zonder uitnodiging
Antwoord van wetroomstop.com
Dear Craig,
Thank you for your review and I am sorry to hear you were not satisfied with your purchase. Order confirmation e-mails are sent automatically to the address specified during checkout, I can see that it was properly sent to your e-mail address. We do not know why it wasn't delivered to your inbox.
We had a delay with replying to your e-mail because we tried to clarify the return details, as only part of the order was returned to our warehouse. I am also sorry we were unable to immediately answer your query on the phone about what the partial refund for the incomplete return would be. We needed to clarify a few details before we could confirm.
In the end, we decided to grant you a full refund, which was granted the same day we confirmed it. Everything was done according to our terms and the has been sent back to your account. We may have been replied to your queries earlier, I agree. However, we had to confirm a few facts first.
Kind regards
Chris
Very good item and nice people
30 november 2020
Good product at a very good price
Good product at a very good price. Delivered earlier than estimated. Very pleased.
26 november 2020
Delivered promptly
Delivered promptly, only problem I encountered was that I didn’t get a confirmation email but goods just arrived in good condition.
19 november 2020
Numerous calls to customer Service
I have called them on Monday to order a 800 mm x 1200 mm shower base with Linear Drain. They said they are waiting for a shipment to arrive on Wednesday, I needed it delivered Thursday but then they never answered the phone again between Monday and Tuesday, I left a message for a call back on Wednesday but didn't receive any calls, When I called on Thursday they said all of the new shipment has now been sold to other people. There customer service leaves a lot to be desired! I would not recommend them!
29 oktober 2020
Antwoord van wetroomstop.com
Dear Cornel,
I am sorry to hear about your bad experience. Since you never ordered from us, there's nothing we could do better with the order. We would obviously offer a pick up and full refund or partial refund as reimbursement for problems if the actual order was placed.
We apologise for not being able to reply to every single call in this difficult time. After the personnal shortage is over, now 2 more of my colleagues are replying Customer enquiries. We also do our best to reply to every single voicemail and call back every unanswered phone. However we were unable to find your voicemail in our box, therefore we could not answer.
Since my colleagues are now back to health and work, we are not only replying to every phone and email, but also trying to reply to chats on our website in the late evening hours.
Best Regards,
Chris
Great service
Item received and great after sales service to ensure that item was delivered.
26 oktober 2020
After a small problem at the start
After a small problem at the start, this was solved very quickly and worked out. I was very pleased with the result. Thank you
14 oktober 2020
Wet room drain.
The drain was delivered the next day for our new wet room.
The work will be carried out in September 2020.
21 augustus 2020
Review zonder uitnodiging
Excelent advise given and then followed…
Excelent advise given and then followed by good service and tray arrived on time as indecated.Hamish Edinburgh
22 juli 2020
Review zonder uitnodiging
Happy with the straightforward service
11 juli 2020
Review zonder uitnodiging
Fast delivery and high-grade products,
11 juni 2020
Review zonder uitnodiging
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