The playground came in a complete (nothing is missing). The instructions are not always completely clear. The tarpaulin has to be cut, which is not entirely ideal. Overall, we are satisfied.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The house and its parts arrived quickly and in the expected quality. A few parts needed to be sanded, but nothing terrible. Children are enthusiastic and spend every free moment on the playground whe... Toon meer
Bedrijf heeft geantwoord
The playground is perfectly used by both our little girl and other children. The instructions for assembling the house could be more detailed, but we managed to assemble everything and the children ar... Toon meer
Bedrijf heeft geantwoord
The online store was structured so that it helped to choose among the many models. The price/value ratio is good. The delivery took surprisingly long but that was because of the carrier and not the co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Obrovský výběr hracích věží se skluzavkou a houpačkou Nejlepší kvalita, příznivé ceny a 10letá záruka Zábava začíná v e-shopu Wickey!
Contactgegevens
Franz-Savels-Straße 69, 52538, Gangelt, Duitsland
- +420 (0)22 8880 343
- info@wickey.cz
- wickey.cz
4,6
Uitstekend
95 reviews
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Very good
Well, the overall experience was good, we have nothing to say about it. The only challenge was guy from transfer company 😀
4 november 2021
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you are satisfied about your buying experience with us. However, we are sorry that your experience with the transfer company was less pleasant and we apologize on their behalf. Your Wickey Team
A really great selection
A really great selection of many playgrounds and other accessories for children to play with. I also really appreciate many colours to choose from, so it can perfectly match to other staff in our garden.
11 oktober 2021
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you have chosen Wickey to shop with. We wish your family lots of fun with the product. Your Wickey Team
This is the worst company I have ever…
This is the worst company I have ever experienced in my entire life. I ordered the playground over 2 months ago. They sent me an email that it has been delivered to my country 5 weeks ago. The delivery company set up a date 3 times and did not show up. I traveled over 660km to receive the product, they did not contact me. I complained to wickey multiple times, they have been ignoring me for the entire time. I will probably have to sue them
29 juni 2021
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your review. We sincerely apologize for the difficulties regarding the delivery of your order.This should not have happend. We hope your family enjoys the playground after all. Your Wickey Team
Poor quality of materials
At the end of May we ordered a children's playground for our 2 year old son.
Unfortunately the delivered material was poorly wrapped .. thanks to which the wood was completely soaked, infested with mold and poorly proccessed on top of that.
After being in contact with Wickey's support, we finally received a full refund for the canceled order. Based on successfull complaint resolution without further problems, I raise the final rating to 3 stars.
Under different circumstances I believe the product might have been fine. But we were unfortunate to order the playground during Covid fallout and "hot" season on top of that, which most likely was the reason the wood arrived soaked and covered in mold.
10 augustus 2020
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, we are sorry that there has been a delay in your delivery. This year's situation has hit the forwarding agencies hard and caused delays that normally do not occur. The wood defects you have described do not meet our quality standards. We would like to find a satisfactory solution together with you. For this purpose we need your order number. Please contact us via the contact form with the subject "evaluation". Your Wickey-Team
Přehledný web
Přehledný web, dostatek technických informací a specifikace produktu, podrobné foto - rychlý a jednoduchý nákup!
14 juli 2020
Review zonder uitnodiging
Pleasantly surprised!
I was pleasantly surprised at the easy to understand layout of the store, and after looking at approximately 6 different manufacturers, Wickey was my primary choice. Functioanlity, price, and appearance all won me over!
16 juni 2020
Review zonder uitnodiging
good product
The products looks super cool. The pricing is reasoneable. looking forward to install the set and see kids play on it.
15 juni 2020
Review zonder uitnodiging
Renáta Š.
Dnes jsem objednala nádherné hřišťátko, jsem nadšená ze všech designových hřišť, která firma nabízí, nevěděli jsme které vybrat dřív. Teď už budeme jen netrpělivě čekat na dodání :-) pevně doufám, že bude vše dle smluvených podmínek a v pořádku.
14 juni 2020
Review zonder uitnodiging
super produkty a dostupné ceny
30 mei 2020
Review zonder uitnodiging
Široká nabídka produktů
Široká nabídka produktů, dobře fungující konfigurátor. Můžu obchod pouze vřele doporučit.
25 mei 2020
Review zonder uitnodiging
Great web shop
Great web shop. I am based in CZ and I appreciate excellent translation into Czech language and very detailed descriptions where you can find answers to all of your question for each and every item on the web pages.
21 mei 2020
Review zonder uitnodiging
Pěkné zpracování webu a pohodlné…
Pěkné zpracování webu a pohodlné filtrování. U každého hřiště jsou uvedeny rozměry. :-)
Díky
19 mei 2020
Review zonder uitnodiging
Excellent Customer service
The web site is nicely created, easy to choose the right product.
The delivery took little longer. However, with respect to the current COVID-19 crises, it is understandable.
Everything was delivered nicely packed, complete.
The playground is beautiful and children are happy.
Any contact with customer service was very good, received answers very quickly. Have to say "thank you" for great support and making me feel that customers matter.
18 mei 2020
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, we are pleased to hear that you have enjoyed our website and our products. However, we understand your frustration with the conversion differences. It is possible that the exchange rate of the credit card company differs from ours. We would like to apologize for that and would be happy to get in touch with you to find a solution together. Please send us your order number to info@wickey.co.uk with the subject "Evaluation question", so that we can take a closer look at your case. Your Wickey team
The purchase was fine
11 mei 2020
Review zonder uitnodiging
Nákup proběhl bez problémů.
9 mei 2020
Review zonder uitnodiging
zatím dobrý
zatím všechno v pořádku, uvidíme až to dorazí, komunikace trošku vázne
6 mei 2020
Review zonder uitnodiging
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