Wicks Reviews 142

I use the Wickes store in Beverley East Yorkshire and I find the staff very helpful. One in particular is Tracy Malton, she always greets with a pleasant smile and helpful, professional advice. She is also a great champion for all the fantastic charity work and collections within the store.

Just not good allaround really. I was really shocked by how they talk down to people.

Squire TSA Approved Re-codable Diecast Combination Travel Padlock - 35mm
Product code: 318152 £7
Currently in Stock
WINCHESTER 3 in stock.
Travel with confidence using this re-codable diecast combination travel padlock.
Offering both security and convenience, it features a TSA-approved design and a security key override for added peace of mind.
The Wicks staff thought that the above statement meant that it only included the potential for a security key over- ride if the customer can find someone to sell them a relevant security key..... They had no idea who that might be.
The mind utterly boggles at the utter stupidity of the people that this organisation employs!

I found my experience with Michal in the Hanger Lane branch very enjoyable and pleasing. He was very professional and knowledgeable and he was very interested in getting me the best kitchen possible. As a result of our meeting and completing the kitchen order, I was able to get the 2 bathrooms designed and ordered all with Wicks fitters as well. Michal is certainly in the correct occupation.

Wicktoria is a Kitchen Design Consultant based in Wick's Huntingdon, as soon as she came into my home I felt completely at ease with her professional manner. She listened to all my needs, explaining clearly if my ideas would work. There was no pushy selling, just understanding and working together until we came up with a great plan which I'm now looking forward to having installed 😀

Tried to get a quotation from Wicks Solar - waste of time, provided photos and details requested for solar energy quote. Made an appointment which they failed to keep or contact me to explain or rearrange

Visited Wicks Elstree Trade Park in Borehamwood on 1st May looking for a specific ceiling Spray Paint. A lovely lady called Remmie helped me for at least 15 minutes looking up the product on her hand held device then searched the shelves for it but none there. It was out of stock but she did help me find Ronseal Fence Stain and carried it to the check out where she did the transaction herself. A very helpful member of staff and praise due to Remmie. Sheila Sheridan

I have always been pleased with purchases from Havant Wicks.

However, i have just taken a door bell back that inspite of mumerous attempts i could not get to work.

Then, I found I could not exchange, for the same model, as it was only guaranteed for ONE MONTH!!

Are they that unsure of the quality of their products?

Perhaps i need to purchase one every month until one works!!

Visited corby site to purchase decorating equipment.when it came to paying ,lady who served me spoke to me abruptly.throw till receipt at me.then to top this experience off the lady then bad mouthed 2 young lads as they were leaving store.

O/n 693295827- the most unbelievable ‘male hen’ up trying to deliver 3 unsuccessful attempts returned as refused but it never arrived !! - two 30 min calls to sort - no result !! Never again will I buy from Wicks !! Be warned !!

Appalling Service.
Needed to return large bulky items.
Took 42 messages, 2 Unattended collections by them, 2 lost days earnings.
They then had the cheek to charge me £4.00 collection fee.

Beware, ordering from them is easy but clearly collections for returns are a different matter. They will hold your money until they can be bothered to attend arranged collections.

Will never order anything from Wicks again. Sainsburys Homebase, B&Q have always provided me with a much better and more professional shopping experience.

Disgusting Experience with Wicks.
No excuses or apology is sufficient.

I ordered garden compost at the weekend at Wicks online. I have viewed products from Wicks in the past but it had never appeal to me due to the poor quality. But l decided l wanted to commit to an organic peak free compost and l decided to try Wicks compost as the price was affordable.
l realised there was a mistake when l received the delivery but l could not checked the items as l had not received the invoice . When l rang customer service for an invoice receipt, l was told repeatedly that Wicks was always reliable in sending invoice . I had to repeat at least five times and l had to wait 20 minutes before l got the receipt. I realised l had made an error in ordering and l would never order online from Wicks.
It was an unpleasant online Wicks shopping experience.

I see somebody has stated 'I don't understand why there are bad reviews'! Well until you have had a bad experience and realised that Wicks neither have the will nor capacity for good customer service i'm afraid you will never understand. I ordered £565 worth of tiles for delivery. The day they were due to be delivered I stayed at home all day because of the long delivery window. They didn't turn up. I contacted wicks. Silence.. I then received a text stating that they would be delivered the next day, so I stayed in again. They didn't turn up and once again 'silence'. On day 3 and having received no warning, they suddenly turned up. There were two pallets, one was stacked on top of another. Remember these were tiles!! The top pallet had toppled sideways in transit and destroyed 2 packs of the tiles . I have now spent approx 9 hours trying to talk to a human being or even illicit a response!! No response to my complaint.. nothing!! Silence. I am surprised that all of the backroom staff seem to have been replaced by robots and AI already. I thought we were at least a year away from that inevitability. Rather than being 'Proud as a Peacock', I am mad as a sack full of hamsters. To date, they have not returned my communications , just 'Silence'. My customer experience has become 'Terminal' (For Wicks). I have been well and truly ripped off and left high and dry by these amateurs. I will purchase from the professionals in future!

Postscript 2 hours after posting this review and in fairness to Wicks.. They have now responded.. Action! They have finally offered to replace the broken tiles and apologised!

I needed a new Kitchen sink mixer tap and needed some advice. I wasn't expecting to see a human being in a shop that could help, but was I ever wrong! John in the Torquay store sorted out my questions politely and with great product knowledge! He deserves twice the wages for half the hours!! (sorry I was so slow in posting this).

I arrived. Only two trolleys. Went into the store and saw a huge amount of trolleys being used by staff stocking shelves.
I was told 'keep getting them stolen' - no there in your store being used by staff.
'we had a delivery today' - ok but did you need to fill all of your trolleys at once.
When I left there was a person waiting for my trolley. Not good

Can't fault the service, ordered online, had to cancel and refund back in my account within hours. ATA automaster, 3 weeks for a refund, only after contacting the credit card company.

Huntingdon - excellent service from George this morning (10/8/25). Gave advice and was very helpful and polite and helped me with some very heavy bags of pebbles. Thank you

Lilly (Eastbourne branch) served me she was absolutely amazing, ive never met her before and her customer service was spectacular she went above and beyond to help me, id like to pinch her to work for me he he thanks darling. Helen from the athens

Having moved home we needed to completely renew our kitchen. Wicks Chester - Lee Prince was fabulous 👌. The whole transaction and communication was brilliant from start to finish. To start with Lee couldn't have helped us more from design to completion. Nothing from contact to altering anything was any trouble. We love our kitchen, it's beautiful and well designed. Overall Wicks have been a brilliant company to deal with and the quality and standards are second to none. Thank you so much.

I wanted to update my kitchen with new doors and work tops. Zack at the Tamworth store was there to help through out the process. He helped me choose the most suitable worktops for my new doors. This was my second wicks kitchen and like the first it did not disappoint. It’s well made and modern. The fitters were excellent they were clean and tidy and very professional thanks Colin. From the minute I sat down and discussed with Zack what I wanted I was guided through the process. I love my new kitchen. A big thanks to Zack and Wicks at Tamworth .