Wicks Reviews 142

I can't give enough praise to the designer and fitting trade team from the St Jamses retail park in Newcastle.
We had the plan and visual computer design work completed by Andrew Walker, Micky King and the team did the fitting ( great job guys) everyone was professional and polite and as clients we were kept informed by Wicks customer experience centre, from start to finish it was a great experience.

I had a really helpful service at king's Lynn.
Great staff and so much information about the kitchens.
Also got me a fair price as on a budget.

Helpful friendly obliging staff
But if your wanting white blackout blinds don't buy them from wicks. If you want a merky blue grey colour then these are for you. I wanted white as in white not grey not blue not a merky mix.. just plain white!!! I get it that white comes in varying shades but these don't qualify on any level as 'white'.
These blinds are merky horrible and a big waste of my time.

I ordered these waited for them. I need them. I've pinned up window covers while I waited for these to arrive so was keen to get them and put them up ...immediately but looks like a return trip to wicks and another wait for blinds.
Very dissapointing and annoying. Shame I can't post a photo so you can see for yourselves.

Wicks I suggest you put out colour samples so folk know what they're getting and you'll save dissapointed customers.

My best advice is "DO NOT ATTEMPT TO BUY WARDROBE DOORS FROM WICKES" Just had the worse experience of doing so over the past 6 weeks, no one from Customer Services has a clue about ordering their own Sliding doors. I waited for emails to be replied which took nearly a week at a time as I was informed that they are not allowed to call the customer back I had to keep phoning them for updates. Despite some twenty plus emails over six weeks the incorrect size doors were delivered and had to be returned to the supplier.
I was told that the supplier did not receive the 'Made to measure' forms from Wicks.
I made three complaints to the complaints department which were totally ignored and just passed back to the Customer Services, the very people I was complaining about!
It ended up with the incorrect sliding doors being returned with no one contacting me again to order the correct doors, despite promising to do so.
I gave up and ordered the same 'Space Pro' doors with B & Q in thirty minutes which Wickes could'nt do in six weeks.
I actually blame the Managers as no one is obviously training the Staff to be respectful of the Customers, --------communication from them is as bad as it gets.

KK

Sales staff were great but delivery comms could be better. No text came at any time. Be aware delivery Team is 1 person (CitySprint) so if is a large item (as mine was) you will have to help. Make clea on your order if you cant! - dont know if that will work but you could be in a pickle if you are unable to help

My wife and i visited Wicks at St James Boulevard Newcastle upon tyne to view the kitchen range and We were met by Chelsie. We gave her the measurements of our kitchen and she designed the the lay out for us we chose the sofia range in pewter. chelsey was more than helpful and she was amazing we had a few problems with wrong units that i had ordered and it was no problem she sorted everything out no problem at all . Chelsie was great and i would definitely recommend her to design your kitchen once again many thanks Chelsie Norma And Les .

Kimberley from The Preston store was so helpful right from the initial design and quote stages right through to completion.she has been in contact regularly throughout to ensure we were happy and couldn’t do enough to make sure we were reassured along the way I would highly recommend her to anyone ,the quality of the kitchen is fantastic we are so happy with the results.Carl the kitchen fitter has done a great job he was reliable and his work was finished to a great standard we would definitely use his services again

Fao Ann & Customer Relations Team,

I've just been told by Cara a few moments ago that Ann will call me

I was expecting Sally Owen to call earlier this week as she told me she was on holiday last week from the week before. Her last work day being Friday 18th August 23

What is highly suspect is Cara initially told me that she is not in the business and then when I pressed Cara she then said she is on holiday this week too.

Yourselves have lied to me as a customer from phones lines and Internet not working. Lame excuses for not taking responsibility

I will escalate my experience further as I am so happy I did not order my new bathroom from yourselves after purchasing my new kitchen from Wren Kitchens in Orpington, Kent

I was also told by Cara that Ann will call me when our call ended which hasn't happened either another broken promises amongst many

It's time to grow up and take responsibility and stop making promises that are broken

It's the worst customer service I've ever experienced in any company to date anywhere

Let's see what Ann does..??

5 deliveries & broken promises as I thought would happen no call back from Ann in customer service..??

Mr M Saleem

A big thank you to Saf at the Barking branch, who helped to design my kitchen. He was polite, professional, he had some great ideas, also kept all appointments on time, And was just generally easy to deal with. Many thanks.
Louise

Many thanks to james in wicks from bulwell for designing our kitchen and hail to Mehdi kalimany and crew for fitting it. Fast,tidy and very helpful would and will recommend to anyone.

Great service and experience from Wicks West Wickham, from kitchen designer Michael to our 2 fitters who were great, hard working, tidy,polite etc !! So pleased with our finished kitchen.
Would recommend

they did not deliver all my items ,they said it would be delivered later on the same day , when i contacted them ,they started to play pass the buck , its back to the orange coloured company , sadly they have stopped my current project

In a world whereby patience is something that appears to have been thrown into the trashcan repeatedly and then some it's truly refreshing when you come across the like of a retailer staff member who goes by the name Hadia (8237). I must admit when I 1st came across her although truly knowledgeable and professional she always appeared to hold back from smiling (And that by the way isn't a criticism). However, today she truly surpassed her usual high standard of professionalism and great customer care by smiling as she closed by purchase. By the way for other customers that frequent Wicks in Alperton but have never seen it, it's up there with the 7 wonders of the world, you cannot believe just how wonderful it makes you feel.

Brought 3 sleepers for the garden. 2 were fine. But 1 wasn’t so good. Delivery was excellent from a third party.

I have just bought 5 packs of soft wood clading the jod size was 850 mm so I got 5 packs of 900mm got them home removed the plastic wrapping measure up for cutting but sadly the numties can't measure because they are only 820mm long until that illegal false advertising, I warn you measure before you get ripped off by theas thriving numpties

Waited in all day as item was sold as next day delivery. E mails from the courier DX we have got your parcel, then will deliver between 7am-7pm, then e mail to say time slot of 12.15-2.15. Tracked parcel to 5miles way then it disappeared off screen. At 4.45 rang DX to have automated voice saying they were unable to deliver today and make new arrangements for tomorrow. What a shambles wasted my whole day and still no shower. If I had known I would have picked up elsewhere . Next day delivery is a sprat to catch a mackrel.

waited in all day no show delivery . no communication whatso ever. no tracking available the courier didn't recognize consignment no although they sent me a link to it
useless wont use again

Great service from Wicks Wolverhampton, I’ve recently redecorated a house we rent out and I’ve purchased a number of items recently.
They have always stocked everything I need at a reasonable price.
In the couple of times I’ve needed advice the staff are always helpful and professional.
I’ve also noticed the manager is always on the shop floor to help his staff out , he runs a great store.

Brought our kitchen of wicks and had them fit it first fitter that was going to fit our kitchen broke his foot and could not fit at short notice wicks found us another kitchen fitter who arranged to come look at our kitchen this turned out to be ABDUL he came out and said he would start on the Monday Abdul came at the time he said 9.am and worked all day striped out our kitchen and cleared walls of paper and tile s he arranged for a plaster to come and plaster our walls the very next day and did an excellent job after a couple of days of drying out Abdul came back and fitted our kitchen did an excellent job and would highly recommend his work Abdul is a top class kitchen fitter will recommend his services to any one thank you Abdul for a 5 star service

Richard at Strichley was brilliant - talked us through options, design preferences and created a beautiful kitchen design 5*