Wit Training Reviews 

I bought 3 short a month ago…. Started emailing the customer support 2 weeks after that my order still hasn’t shipped. Zero respons from Wit Fitness up until today. 30 days have past by now so i am now contacting my credit card company to cancel my purchase. Very bad customer support so I’m never buying here again.

I am still awaiting an order that I placed over a month ago. absolutely zero response to the emails that I have sent to try and find out what’s going on. And no correspondence anoint whether there is a delay, why, when or if I can expect my order or even get a refund. This is the second time in as many orders I’ve had to chase an Order. Very poor customer service. Just buy from elsewhere.

I returned items mid December and have still not received a refund. I have contacted them several times over email, through their contact form on their website and social media and they have ignored all of it. Disgusting behaviour, absolutely robbing people.

Seems like I too have been scammed. Sent back items. They sent me a returns label knowing full well they would not be able to process any financial refund. If there was any integrity, they would have advised that they could not take returns. At least I could have salvaged some credit via EBay!!
A disgrace. Should fit well with the reported acquisition from Mike Ashley’s lot at Fraser Group!

Ordered some clothing in January this year, Order was stuck showing confirmed. I tried to contact WIT over the coming weeks no response email, social media etc.. tried the gym also nothing. Find out they have gone into administration so claimed money back via bank using charge back form, finally got my money back. Would have been nice for WIT to at least have stated on their website they where going under instead of trying to mask it by saying moving warehouse. Shocking considering the company was a very reputable company in the crossfit community. Will never use again even if fraser group keep the name of the company after they have bought them out of administration.

Placed an order on 19th January, order went through and have yet to receive any info regarding dispatch. Have emailed and used their messaging service to try and get a response and am yet to hear back from them.
Absolutely disgraceful lack of any care or customer service. If a company is experiencing difficulties/going into administration/has no intention of dispatching any orders surely they should cease accepting new orders?!

Absolutely awful experience. Ordered trainers out the sale 10 days ago and while the money has been taken from my account the order isnt even confirmed when I track it in their system. Have tried the web forms, broken. Have tried emailing multiple times, no response. Avoid at all costs, never had an experience like this from a UK company. Disgraceful.

Company hasn’t processed my refund for over a month.

Don’t reply to any emails or Facebook messages.

AVOID

Company has gone bust. Great.
Owes our company thousands.

Ich fühle mich gezwungen, meine äußerst enttäuschende Erfahrung mit Wit-Fitness zu teilen, einem Online-Shop, von dem ich dringend abrate. Seit Oktober 2023 warte ich auf die Lieferung meiner Bestellung. Trotz mehrfacher Kontaktaufnahme mit dem Kundensupport erhielt ich lediglich vertröstende Antworten und Ausreden über Verzögerungen aufgrund der hohen Auslastung während der Weihnachtszeit. Meine Geduld wurde auf eine harte Probe gestellt.

In der Hoffnung auf eine Lösung entschied ich mich, die Bestellung zu stornieren, doch selbst diese Anfrage blieb ohne Bestätigung oder jegliche Form von Bestätigung durch Wit-Fitness. Darüber hinaus warte ich immer noch auf die Gutschrift meines Geldes, was die gesamte Erfahrung noch frustrierender macht.

Es ist bedauerlich, denn die Qualität der Produkte, die Wit-Fitness anbietet, scheint hochwertig zu sein. Aber die Ineffizienz und der mangelhafte Kundenservice, die Unfähigkeit, Bestellungen zeitgerecht zu liefern, und die komplette Missachtung der Kundenanliegen haben mich zutiefst enttäuscht. Die Handhabung meiner Bestellung und die Kommunikation seitens Wit-Fitness waren eine reine Katastrophe und absolut nicht zu empfehlen.

Ich hatte gehofft, dass Wit-Fitness ein vertrauenswürdiger Anbieter für Fitnessprodukte wäre, aber meine Erfahrung hat gezeigt, dass das, was "drum herum" passiert, fatal ist. Ich hoffe, dass ich mein Geld bald zurückbekomme und anderen potenziellen Kunden rate ich, sich zweimal zu überlegen, ob sie bei diesem Online-Shop einkaufen möchten.

No response for over a month and WIT owes me a refund for something I sent back on Dec 23rd 2023 - it's 2nd February. No response on social even though they have seen my messages, no response to my 5 different email enquires and web chat, the web form doesn't work. Avoid... I don't whether the company is going under or whether they are just totally useless.

They’ll take your money but won’t deliver.

No contact phone number
No email address that works
Contact form doesn’t work on website

No way to contact them to raise a complaint

Terrible. Claims free returns but it cost me £10 to return and now I’ve never had acknowledgment or any notice of my return. No money back or offer of exchange so now I’ve lost the Christmas gift I was purchased. Sent multiple emails and messages through social media and every single one ignored. APPAULING and won’t be shopping there again or recommending to anyone.

So far terrible experience with the customer services. No communication about a product being out of stock and a possible delayed delivery.I have placed an order with Wit over two weeks ago. I was charged immediately for it,nothing turned up as yet.No communication that the delivery is delayed,the order is still showing as unfulfilled and the product is all of a sudden out of stock.
I requested cancellation twice with no luck,sent few emails to customer services with no reply.

Ordered an item on the 26th December. It was lost by Yodel, I was given the option of a refund or re-delivery and chose refund. Haven't heard anything in over 8 days.

I never write a review on these sites but this company is a joke! I will never order from this company again. Ordered a secret Santa present early December ....it never arrived. I've pushed it four/fives now, each time they reply "I'm really sorry, I'll speak the warehouse." Roll forward to mid January, they are now saying "We don't actually know what town we are sending them too!?!" eventhough I clearly stated the address in the email thread. This company is a joke.

Have tried several times to contact WIT about an item I returned for exchange and cant get a response. Tried tracking my return but haven’t got an postcode for returns address as it was a printed label from their website.

States free returns on website and return slip, but not this is not the case. Have tried to contact customer services twice about a return. No reply either time.

Ordered items on the 16th December with the expectation of delivery within a week, and received the confirmation email. Three weeks later and no delivery or any update to explain and/or apologise for the long delay.

I was a staff member of WIT for over a year and had a relatively fun time. On my final month I never received my full pay. I emailed multiple times and was just ignored by finance and by the CEO, Matt Brewster at the time.