The Company… Great easy to navigate website, goods received promptly and well packaged. Will definitely use them again! The boots… Felt a bit stiff out the box but within 10 mins of wear these boot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered a Craghoppers shirt online from WWG. I was told a couple of days later that the colour I wanted was unavailable. I was happy to order a different colour and WWG gave me a 5% discount code t... Toon meer
Workwear gurus are great to deal with. Clear communication on delivery times . And hassle free return for an item that didn’t suit. I will definitely be buying from them again
Bedrijf heeft geantwoord
Ordered and paid for trousers and hi vis polos, all in stock on the website. 3 days later they tell me trousers are out of stock and do I want a refund for them and still take the polos or cancel w... Toon meer
Bedrijf heeft geantwoord
4,5
Uitstekend
203 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am amazed at the highest customer…
I am amazed at the highest customer service from this Company. Brian, who dealt with my query, was prompt in his attention from start to finish. Ensuring replies were answered and my query was resolved. This is how customer service should be for us customers wherever and whatever we purchase now days.
12 november 2025
Review zonder uitnodiging
Antwoord van Workwear Gurus
Thanks so much for your review and recognition of the staff here. Brian will no doubt blush as a result but will of course very much apprciate your kind words! It's really appreciated when people take time to recognise the team here as they work incredibly hard to get things right for customers. I'm delighted we were able to hit the mark for you and we look forward to helping you again in the future.
Antwoord van Workwear Gurus
Thanks for taking the time to share your review. We strive hard to be 'perfect' so it's really great to hear that back as a compliment. We appreciate it! We hope to be able to help you again soon
Antwoord van Workwear Gurus
Thanks for taking the time to review us, it's greatly appreciated. Glad the delivery to you was speedy and that you're happy with your order. We look forward to helping you again in the future
Antwoord van Workwear Gurus
Thanks for taking the time to review us, it's much appreciated. We look forward to helping you again in the future
Wonderful jacket
I bought a navy / reflective outdoors jacket from this firm. Excellent piece of kit by Port West. Warm and cosy, nice loose fit and the inner "slippy lining" makes it easy to get in and out of. Pockets OK too. This is my second jacket like this and I've never found better. Also nice not being kitted out in wild day-glo hi-vis colours. Great for winter working outdoors. Recommended.
10 november 2025
Antwoord van Workwear Gurus
We're really pleased that you're so happy with your order and look forward to being able to help you again in the future
Fantastic service, great products
Fantastic service, Carhartt quality at a great price (would’ve bought the whole colour range but sadly not all available in my size)
Quick delivery and no hassle!
Thoroughly recommend
10 november 2025
Antwoord van Workwear Gurus
We love Carhartt products too! And thanks so much for your kind words on our service, it's much appreciated. We look forward to being able to help you again in the future.
Price and selection…
Great price quick delivery and the item I bought is a gift however recipient already has item and they was and wear well
6 november 2025
Antwoord van Workwear Gurus
Thanks for taking the time to review us and the product you purchased. We're really glad this gift hit the spot for the person who received it and we hope to be able to help you - and them - out in the future.
Items takes weeks to arrive luckily I…
Items takes weeks to arrive luckily I paid via PayPal to claim my money back
If you’re looking to buy work items use a reputable company this definitely isn’t one it’s possibly a scam will take weeks to get your money back customer service is nonexistent avoid!!!
Reply
Wow now your saying I wasn’t even a customer to discredit this review I still haven’t received my money back will take up to 5 days to go back in my bank with the delay telling me my items will take weeks to arrive that’s 8 days you have had my money or the other option was to wait weeks for my items to arrive it looks like a regular occurrence by the other reviews you have
I can see you have tried your hardest to remove this review via trust pilot unbelievable
6 november 2025
Review zonder uitnodiging
Antwoord van Workwear Gurus
Update to your update: Please can you provide contact details (via Trustpilot request or just send a quick message to help@workweargurus.com) so we can get back in touch. At the moment we can't identify you from any of this description - or the name 'F U Perfume Shop' - and we just want to be able to get in touch. Paypal themselves should have instantly re-credited you if a claim was successfully made through them. If we have refunded you (via Paypal) then we would have done this as quickly as we could. We never withold money and always refund as swiftly as we can. We would now be looking to chase the payment back from them for you if there was any issue occurring their side. As it currently stands we can't assist as we don't know who to contact. If there is a problem we want to help so please reach out as mentioned.
----
Unfortunately we've been unable to recognise you as a customer of ours from either Paypal claims or our customer service records. We sent a request via Trustpilot to provide some details of your experience so we can identify if you have reviewed the right company here and trace any issue for you. Please do respond to this so that we can reach out. Our customer service is definitely very far from non-existent and we would like to get in touch.
Twice dishonest about UK stock
Second time ordering from workwear gurus. Same issues both times. Mascot advanced work trousers show in stock on website, however they aren't actually in stock.no contact you after ordering to advise extended lead times. First time waited 3 weeks with no contact and had to chase. Eventually cancelling my order because couldn't wait any longer for work trousers. Second time waited 4 weeks. Annoying AI email responses with no empathy or understanding or admission of fault. Again had to cancel. Avoid at all costs if you're ordering mascot from them as they don't actually stock it
3 november 2025
Review zonder uitnodiging
Antwoord van Workwear Gurus
Hopefully we can update this more fully in due course with a satisfactory resolution. I believe that our team have reached out to you to try to unravel the experience and to get things sorted for you.
Sent wrong size of trousers
Sent wrong size of trousers; website sizing misleading. Asked to send photos of trousers and tags which I did then received no response.
5 oktober 2025
Review zonder uitnodiging
Antwoord van Workwear Gurus
We've been trying to get hold of you by phone and by email to sort the issue for you here but haven't been able to get through. In an effort to explain: We unfortunately never received your photos on our side and were still waiting for your response. This is why the customer service ticket was still open. We are not sure what has happened here as we can see you have said that you sent them to us. Either way, we are very sorry there has been a breakdown here that has led to a delay resolving this for you.
We've received your return back and have obviously refunded you in full straight away. We have also amended the copy on the product listing to avoid any chance of misunderstanding. We thank you for highlighting the confusion.
Under the circumstances, we would also like to be able to reimburse you for the return shipping you paid yourself to get your trousers back to us so please do get back in touch so that we can do this.
Again, we are very sorry for any inconvenience you have experienced.
Women's work boots -Brilliant!
Boots are true to size, VERY comfortable, perfect for working/gardening outside!
Ordering was easy and delivered without any issues, promptly.
I will be ordering same boots when these wear out and definitely can recommend them.
So pleased I chose Dr Martens!
22 oktober 2025
Antwoord van Workwear Gurus
So pleased you're happy with your purchase an glad we could help. Hope we can assist you again in the future.
Antwoord van Workwear Gurus
Thanks for taking the time to review your purchase with us. We're glad you're happy with the overalls and look forward to assisting with any othr workwear needs in the future.
Great quality Carhartt jacket
Great quality Carhartt jacket. Very reasonably priced and great communication. Definitely recommend Workwear Gurus!
14 oktober 2025
Antwoord van Workwear Gurus
Thanks for taking the time to share your thoughts on us and the product you bought. delighted you're happy and we look forward to helping you again in the future!
Antwoord van Workwear Gurus
Thanks for your kind words. We look forward to helping you again soon
Antwoord van Workwear Gurus
Thanks for your feedback. We very much appreciate you taking the time to share your thoughts. We hope to help you again in the near future.
Great service
Great service. Kept me up to date about my order and delay with an item.
Thankyou for shipping my order quickly .
29 september 2025
Antwoord van Workwear Gurus
Thanks for your review - very much appreciated. We look forward to helping you again in the future.
Antwoord van Workwear Gurus
Thanks for posting your thought on us. We appreciate you sharing this for others to see. We look forward to helping you again - hopefully in the near future!
Antwoord van Workwear Gurus
Thanks for your review. We really appreciate you taking the time to post this and we look forward to helping you again in the future.
Do NOT buy from Workwear Guru. Reply to their reply
Do NOT buy from Workwear Guru.
I paid £121.99 for TIMBERLAND PRO TITAN 6 INCH LIGHTWEIGHT WATERPROOF S3 SAFETY BOOTS and they were a disaster. The right boot gave me a blister within minutes, the left boot pressed painfully against my pinky toe on a hard internal component, and despite being sold as “anti-fatigue” boots, my feet felt destroyed after just a few hours. I forced myself to wear them for three days hoping they would break in but the pain only got worse until I had to stop wearing them entirely.
I contacted Workwear Guru for a refund, but instead of standing by their legal responsibility as a retailer, they hid behind policy and tried to pass me off to the manufacturer. Even after I clearly explained the defects and cited the Consumer Rights Act 2015, they refused to resolve it unless I filled out forms and sent photos “for the manufacturer’s approval.”
This is unacceptable my contract was with them, not Timberland. Instead of fixing the problem quickly, they wasted my time with back-and-forth emails and pointless hurdles.
I feel completely scammed: expensive, painful boots and a retailer that refuses to take responsibility. Workwear Guru will not help you if something goes wrong avoid them at all costs.
Reply to Workwear Gurus:
You’ve had all the details from me multiple times over email. The defects are already clearly described:
Right boot caused a blister at the heel after minutes of wear.
Left boot presses my pinky toe against a hard internal component, which the right boot does not.
That’s inconsistent quality a textbook manufacturing fault. Yet even now, instead of taking responsibility and asking me to return the boots for inspection (the obvious first step if you truly believed in your process), you waste more of my time demanding photos of defects that cannot be photographed inside the shoe.
This is exactly the problem I described: endless hoops instead of a straightforward resolution. The contract is with you as the retailer, not Timberland, and hiding behind a form doesn’t change your obligations under the Consumer Rights Act 2015.
I’ve spent £121.99 on boots that injured me within hours and are unwearable. Instead of resolving it, you push customers into a dead-end process. That’s why my review stands.
4 september 2025
Review zonder uitnodiging
Antwoord van Workwear Gurus
Hi Mihai,
We’re really sorry to hear the boots caused you discomfort and that you have been caused to question the product quality itself.
In order for us to begin any warranty investigation, we do need the physical evidence of a defect. This can be as simple as completing our quick form with a few photos, or in some cases we may arrange a physical inspection. These steps are in place to make sure every claim is handled correctly and consistently for all customers. Without this essential information, we’re unable to even start the process. The threat of posting a bad review doesn't change this reality. It is just unfortunate for all of us here as the team are simply trying to help you.
We absolutely respect your rights under the Consumer Rights Act and will always stand by them. You’ll see from other reviews that our team has successfully supported many customers through this process.
While we can’t pre-judge the outcome of an investigation before we've seen the evidence, if you provide the required information we’ll be able to progress this properly for you.
Kind regards,
The Workwear Gurus Team
First time purchase
First time purchase, delivery about a week but worth the wait (guessing ship from Europe or maybe stock issue). Great service. Purchased some Carhartt workwear - size down would be my advise. I will be buying from Workweargurus again for sure. Thank you.
23 september 2025
Antwoord van Workwear Gurus
Thanks for your considered words here. Carhartt can sometime be slightly on the roomier size, though the style is somewhat looser fit.. i personally size down as well. We appreciate you kind words on our service as well and we look forward to helping you again with your workwear needs in the future.
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