Albertsons Reviews 134

Been shopping at Albertsons almost exclusively for 5+ years since moving to Idaho. They dominate the area here. Was aware their prices are higher (Fred Meyer matches them), so became a member to take advantage of coupons.

Noticed recently, although I clipped their coupons on their site, it was not included at the register. Last week a coupon offered $10 off $10 or more of purchased produce. Thought it a mistake so I went to customer service and asked. They said it was legit. Get home, look at my receipt, it’s not there.

I truly believe their coupons are a scam. Will not buy from them again.

Albertsons in Lake Elsinore is FABULOUS! I have been shopping there for 10 years. The personnel is not only helpful but also so nice. Never had a problem in all these years. Veronica the manager is an Angel! Neil Solon

I had groceries delivered one time and accidentally somehow pressed a fresh pass button the charges me $12.99 a month and has been doing so for over a year I've never used it since the first time I've counseled it at least four or five times yet here I just find out I'm still being charged $12.99 every month. I don't understand why such a large corporation has to be such a rip off and steal money this way they obviously have their fresh pass button to join in a place where it can be accidentally hit as many websites are designed this way purpose and to cause confusion to customers pretty low life way of doing business. I do not recommend this store due to their business practices and their lack of morals.

They bump up the prices then have a sale which still brings the price to a lower high price.

At the 1601 S Melrose Dr, Vista store - HORRIBLE delivery and refund experience!

I placed a grocery delivery order on 12/22 for a dinner party on 12/24. The delivery arrived without the main item—the standing rib roast. As a result, I had to place a second order the following day just for that missing item.

I requested a refund for the missing item ($89.97) on 12/24/2025. I was initially told to wait one week. When I followed up, I was informed that the refund had been approved and was “pending store approval,” and I was asked to check back again the following week.

As of today, 1/16/2026, the refund is still pending—nearly three weeks later.

I have been using your delivery service regularly over the past few months, but this experience has been extremely disappointing. A missing main item and a three-week delay on a confirmed refund is unacceptable, and it has caused me to lose confidence in continuing to use this service.

ATROCIOUS!

I moved to Oceanside in June 2021 I’ve been shopping including delivery for 90% of my shopping 1500 per month.. emphasis on Oceanside location have fabulous crew. They’ll go extra mile for their customers.. stark contrast to corporate. They refuse credit 3 hour late delivery plus am incomplete order. I told corporate they would be nowhere without store personnel. I advise people go straight to the store if they were to be treated with the courtesy and respect, they deserve. I certify
this is true and correct.Josiane Breton.

Red flag on their grocery delivery. They pick you short dated items!! Expires within few weeks. Pbj normally lasts 1 year and I just got one expiring few months. Yogurt just got a few and it expires soon. So frustrating.

I purchased a vegetarian item from the freezer..not only was it sold $4 more expensive than a competitor, it was 18 months out of date...the management didn't seem bothered at all

On October 18, 2025 I had ordered a hefty amount from Albertsons via the app. As they’re “approaching” with my order, I can see on the map thing on the app that they’re having issues either finding parking, or they realize I don’t have a car so that mean I don’t have the key for the gate therefore they’d have to actually park their car and bring in my groceries in the front of my apt. Instead of calling me like Albertsons has you leave your number and any details needed for the driver to be able to find exactly where I’m at… they panicked and they literally dropped it off to the apt #41 that’s down my street. I’m disabled. So when I talk to customer service they tell me that my refund request is denied and to go around my neighborhood and literally ask if my order was dropped off there. I talk to customer service AGAIN a couple days later and they said they approved my refund request. Nothing. I STILL haven’t received my 187 dollars back NOR my groceries or even an apology for their crappy service.

The company is rotten. They hire staff for new stores and hire people who are told they are full time, which is what people need. Then after a few months they start cutting hours 40 turns into 35. 35 turns into 20. 20 turns into 10 or 5.
They kill their morale, run off the glue and talent they hired on. And leave their department managers left to fill in all the holes they created which is unrealistic. Then the highest paid person in the department ends up working 60 hours a week in an attempt to keep their department from falling apart due to half the hours being sliced. Then they blame the managers for A. Working too many hours and B. For the problems and lack of consistency in their department when everything was to their standard before they butchered peoples livelihoods.
Albertsons will also cut these hours through ALL departments , even the departments whos labor is well below projections. Their logic is the stores labor is too high and instead of focusing cuts in the departments whos labor is high they cut across all departments. So if for example, the meat department and bakery department have 20% or less labor on average, but stupid starbucks has 75-100% labor costs, they ruin the parts of the store that matter to carry crap no one cares about. This kills the customer experience and the exact reason I drive an hour to shop at HEB when im 10 minutes from Albertsons. This company will always be third string with the leadership the corporate office exhibits. Happy employees make happy customers.

albertsons and safeway have rude empolyees

I had a voucher for my bottle drop account that wasn’t printed. Instead of having $50.00 for groceries, I had $10 that was in my pocket. Of course they didn’t give a shit.

Online delivery never arrived, went to bed hungry.

Friday October 24th

At 7pm, the driver is about 5 minutes away. So I go outside to wait for the driver. At 7:14pm I get an alert that my order has been delivered and I am still outside waiting until 7:30pm.

My kids pretty much went to bed Friday night hungry because albertsons was a no show.

Shame on the albertsons driver...

I will have words with the manager Saturday morning now I see why albertsons has so many bad reviews.

It's 5:15am and we have nothing to eat.

This is an adequate grocery store! Nothing really pops out, and as long as you don't mind paying higher prices for items not on sale then it's great!

I love the store and the people. The app sucks. I can't even count how many times I have clipped a coupon, cashed in points, or saw a discounted item on the shelf, only to find it at the standard price on the receipt when I got home. Going back to the store to get my $3 off eggs or $1 off a loaf of bread, or my free 24 pack of water, is a hassle, but I have done it, just because it irritated me so much. How about just give the discount if you have a phone number in the system, Is that too hard?

My husband and I just had the worst experience while checking out today. The cashier ashlei, rang up our items wrong. We asked her to charge the food first then the alcohol second so we had a separate receipt. When we asked her why the amount was so much she gave us huge attitude! She made a mistake, which is fine we all make them, but she was completely rude about it. So I asked to speak with her manager and she pointed behind her and said, "she's over there.." I said to go get her please so we can talk with her and she literally rolled her eyes and screamed her managers name, "Nikki!" So loudly, I swear the entire store heard her. When Nikki came over this clerk proceeded to argue with us in front of her manager! Nikki politely helped us by ringing up our items correctly. This woman shouldn't be a cashier, or anything that entails working with customers. My family works for Albertsons in assorted cities, so I shop here regularly. I used to love going here because the customer service has always been on point. Not with this one. I'll be reaching out to my uncle who is a manager at the one in eagle, ID. I am so shocked that she had the nerve to talk to customers like that!

This is, in NO WAY WHATSOEVER, the Albertsons my Grandparents shopped at when I was a child. In the roughly two-years that I've been shopping there - I've been verbally insulted by employees, assaulted for no reason and out of nowhere by the same employee three-times and had to call the police (management did nothing with the complaints I made and neither did corporate, management was instructed/told by police how to handle the situation and management ignored them) and tonight another consistently rude employee jerked my card out of my hand and didn't respond when I told her not to jerk it out of my hand. The employees are rude, inconsiderate, impatient, there is ZERO customer service, they could care less if you're there or not. Twice, an employee and a manager prevented me from completing a survey as to the quality of the store and it's staff, the employee pushing me aside and filling it out for me. Albertsons is a dump. Do not waste your money, do not waste your time on this low-quality, little-to-no standard company. They are DISGUSTING to their customers.

Horrible …
I shopped at Albertsons they were to deliver between 8-12 I canceled because it was late and no one was shopping. They kept my money 63.00 saying 5 days for a refund I called them today now it’s 3-7 days. Hopefully they will realize I’m no longer a customer. And I’m filing a formal complaint.

Received an eGift card today went to store to grab a few things. Presented gift card through email and even clicking reval for barcode and told it needs to be printed out. I don't see what the point of giving ecards if they have to be printed as it's the exact same giftcard barcode either way just ridiculous. Gift cards over 25 and went to just do a pickup order online with it. Spent 20 clicked available cash/gift card and it still tried to run $5 through my debit card. Why is it trying to charge my debit card $5 when my gift cards $25+ and order is only $20.10.

I spent over $300 weekly for groceries. In April 2024, I fell backwards in the handicap parking curb, and hit my head & hurt my right arm and leg. I filled out a report with the clerk. Urgent care put me in a sling & I had to wear crutches.
Two days later I had a stroke, and I was hospitalized for 3 days at Summerlin Hospital & transported me to rehab for seven days. Now, I suffer memory loss and I'm confined at home & sometimes I still require a walker. I called Sedgewick, who was so disrepectful to me. I've made 12 calls to The Corporate Office that still has not returned any of my calls or even apologized.
The fall altered my life and I'm now on disability. As of today, I'm still waiting for a call back for ow over 16 months.
Albertsons should not treat faithful customers in this matter. I'm 65, and a senior, and someone should return my call! I still shop there sometimes.
My numbers on the incident report Fort Apache & Sahara, also there was a video of the fall!