I like the clothes, good quality and stylish but the returns process needs to improve. Not offering free returns is one thing but having to print off a physical label and arrange your own postage is j... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Clothes are great quality and very stylish. Returns process is clunky and expensive to send back items. Sizing is way off. Every item comes up far too big (T-shirts at least 1 size too big, ja... Toon meer
Bedrijf heeft geantwoord
Been buying Alma items for almost a year now and never had a bad experience before. Love the retro style and designs and the sizes are always perfect (even large when I usually wear Medium). Quick and... Toon meer
Ordered a lovely fleece. Received very swiftly but unfortunately the sizing wasn’t quite right for me. I returned the item and requested a refund. Despite Alma having a policy of not refunding items... Toon meer
Bedrijfsgegevens
Contactgegevens
SW3 2AL, London, Verenigd Koninkrijk
- enquiries@almadeace.com
- www.almadeace.com
3,9
Goed
179 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The fit wasn’t great
The fit wasn’t great. Despite ordering the right size, the fit was much smaller. Also, I have an average sized head but the neckline was tiny.
I have tried returning this item but still have not received a refund. Tried emailing but no response; tried calling but the phone number just goes straight to voicemail.
Could you please refund me the money for this item??? It was very expensive despite its poor quality and I wish to have my money back.
11 augustus 2022
Antwoord van Alma de Ace
Hi Carmel, we are sorry to hear about the fit. We have just checked and the refund has been processed. It should be back in your account.
Fantastic experience
Fast delivery. Great styles. Fantastic quality. Amazing website.
It might be a bit expensive, but that clearly is shown in the materials and design. Amazing overall experience. Even fast delivery from Uk to Denmark.
5 augustus 2022
Review zonder uitnodiging
Ordered a product and it never arrived.
Ordered an £85 sweatshirt from there it said 1-3 work days before it would arrive, a month later and nothing. They basically took my money and gave me nothing. Awful.
2 augustus 2022
Review zonder uitnodiging
Antwoord van Alma de Ace
Hi Will,
Please could you email orders@almadeace.com and we can check on your order to find out why you have not received this. It could be lost in which we would raise a claim and send another out.
customer service
Recently returned an order which was delivered at 10am on Thursday 14th July. I gave it till yesterday to send an email kindly requesting an update as to what stage my return was being handled. I haven't received a response nor automatic response expecting a few day lead time for a reply. I've now gone to read the reviews and they all say the same thing about returns.
"It's been nearly 20 days since they've received my return."
"Returned 2 items, was never refunded after a month, and no replies from Alma de Ace when I tried to reach out to them."
I don't intend to wait a month before i post this as customer service should be fast & responsive to any communication from a customer.
The order nr is 23726. Please can you kindly process the refund.
was contacted and refund dealt with swiftly.
19 juli 2022
Review zonder uitnodiging
I was totally unsure about the fit
I was totally unsure about the fit. I'm always in between sizes and don't like the oversized style. their sizing algorithm said size large. As well as their support via Instagram DMs. Very quick reply. They were right and I love my new Cola Collage jacket!
Fast shipping. Product quality is good as well. Would say worth the money.
13 juli 2022
Great company
Great company, always concerning when shopping through Instagram but they did everything to reassure the customer, had everything available for tracking, early on delivery and the quality is fantastic
2 juli 2022
Awful quality and customer service
Don’t normally leave reviews, but customer service from Alma de Ace was awful. Returned 2 items, was never refunded after a month, and no replies from Alma de Ace when I tried to reach out to them. Luckily I paid through PayPal, so was able to put a claim through them.
18 juni 2022
Review zonder uitnodiging
I ordered two of the peli jumpers
I ordered two of the peli jumpers, loved the design in xl, I washed them twice (and washed them on the recommended setting) and they've shrunk so significantly I cant wear either of them. I understand I cannot send them back as I wore them both twice but they cost £130 and are now both useless to me. Wish they had a better returns policy. They had offered me store credit unable to use on any collabs (although havent replied since enquiring about that further) but if the stuff doesn't really fit me, I'm not sure of the use.
Edit - since writing this they've given me £130 gift card which has covered the jumper. The customer service has been good it was just unfortunate the size of the xl peli jumpers and their room to shrink.
13 juni 2022
Review zonder uitnodiging
Antwoord van Alma de Ace
Hi Davies,
We are sorry to hear about your product. Please can you email us at orders@almadeace.com as we cant seem to find any of your recent emails. We will look into this properly
Thanks
Alma
Amazing product
Amazing product, amazing brand. Super quick delivery! Could not complain about anything! Thank you!!! 🙌🏻🙌🏻
7 juni 2022
No refund and replies
I love the sweatshirt I bought at Alma: good quality and nice design. However, I did send two items back which I did not receive any refund for. The items were received by them more than a month ago. I have mailed them already 3 times with no response at all
EDIT: refund has now been issued
4 juni 2022
Review zonder uitnodiging
Antwoord van Alma de Ace
Hi Camiel, We are very sorry to hear you haven't received your refund. Please email orders@almadeace.com with your order number and we can look at this urgently to find out what has happened so we can sort your refund out. Thanks
I bought this sweatshirt for my sons…
I bought this sweatshirt for my sons birthday, he's very pleased with it. He's between a M & L, the L was a good fit (luckily, as it was the only size available)
3 juni 2022
Great Style but complicated return
The style is great. But the return is a pain which should be reworked.
16 mei 2022
Good quality
10 mei 2022
Good quality product for a good price
7 mei 2022
The sweatshirts are excellent in design and quality
The sweatshirts are so excellent that I bought two of them in quick succession in contrasting colours.
3 april 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.