Liebes Team von Alpacamall, gestern erhielt ich meine erste Lieferung: zwei wunderbar weiche Pullover von hervorragender Qualität. Sie wärmen gut, und sind dabei leicht. Vielen lieben Dank! Die B... Toon meer
Bedrijf heeft geantwoord
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👍Sehr schöne Qualität, warm , kuschelig , Farben wie in der Beschreibung. 👍Beide Ponchos ein dünneren ein dickeren sowie eine Strickjacke alle drei Super. 👍Preis Leistung super. 👍Lieferzeit... Toon meer
Bedrijf heeft geantwoord
Sehr geehrte AlpacaMall, Anfang Oktober habe ich 2 Pullover bestellt, die am 22.Oktober geliefert werden sollten. Die Kosten für Pullover und Devisenumrechnung wurden bereits kurze Zeit später abgebuc... Toon meer
Bedrijf heeft geantwoord
Zoll Die Pullover sind von hervorragender Qualität. Damit bin ich sehr zufrieden, aber nicht mit der Handhabung. Beim Beststellen gab nirgends eine Information, dass noch zusätzlicher Zoll anfällt un... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigde Staten
- +1 (855) 975-6603
- alpacamall@alpacamall.com
- www.alpacamall.com
2,8
Gemiddeld
357 reviews
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Received goods but still waiting for…
Received goods but still waiting for items that were listed as sent. Emailed Company but no response. Please issue refund for items not sent.
3 februari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Inese,
We want to thank you for your review.
Unfortunately we don't have any emails registered under your name or last name in our system. Please send us your order number to help you solve this problem as soon as possible.
Thank you for shopping with us.
Alpacamall.com
Quality and Customer Service Team
Great product, good support
Product delivered although it took quite some time because o misunderstanding about payment thru Paypal.
Product conform to what was expected.
Keep on promoting your traditionnal productions.
Henri Marchand
2 februari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Henri,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Magníficos los ponchos
Magníficos los ponchos.
Buen servicio de entrega. Llegaron con ligero retraso pero en perfecto estado.
Muy buena experiencia de compra
27 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Querido Eduardo
Queremos agradecerle su buena reseña.
Trabajamos muy duro para mejorar la calidad de nuestros productos y dar a nuestros clientes el mejor servicio posible.
¡Gracias por comprar con nosotros y compartir su experiencia!
Alpacamall.com
Equipo de Calidad y Atención al Cliente
Sweater arrived without hat
I ordered an alpaca sweater and hat. The sweater arrived quite quickly but the hat was not with it. I contacted the company and they sent the hat right away. The quality of the alpaca is quite wonderful and the service was excellent.
20 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Doreen,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
I made a second purchase with…
I made a second purchase with AlpacaMall and bought 2 sweaters and again I'm VERY PLEASED with the order. The sweaters are exactly what I ordered, very comfortable, fit perfect and look great. I HIGHLY recommend this company. Also, it was delivered in 5 days,
Dave
20 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Dave,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Untrustworthy seller!!!
I bought 4 items online and received the package on end of December ,but there are only three items in the package (the most expensive one is not in it). I sent them an email to inform of this situation in the same day. Alcapa mall (Gabriela Vagas) also responded to the email on December 30 and promised a refund will be made within 3-5 working days. After that, I sent several emails to them. They never reply to any more messages, and there are no refunds. Today I still have not received the refund.
17 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Freeman,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
All pending refunds will be processed this week.
Alpacamall.com
Quality and Customer Service Team
The website is deceptive
Even though they have finally, after nearly a month, responded with a willingness to refund me or exchange with a discount - and I do very much appreciate this - it is not true that their website describes the textile components. So the following is still true: The website is deceptive. It says, 'Alpaca' by all of its sweaters but in fact only a very small portion of them are 100% Alpaca. The rest are a blend.
I purchased two sweaters for myself and my partner's Christmas gifts. When I received them and felt how rough and thin they were - they seemed cheap. I began trying to return them and requested my money back because they obviously were not 100% Alpaca.
During the exchange the representative finally admitted that my purchase was a blend. But they would not return my money. So I'm stuck.
My partner's sweater is nicer and he's happy to keep it. Mine, not so much.
The company agreed to exchange for another sweater but so far all the 100% Alpaca sweaters cost nearly 3x what I paid. I guess I should not have expected real Alpaca to be so inexpensive. You get what you pay for but I do think that the website should be transparent and list the textile components clearly there.
15 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Arleen,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Our company provides the correct information about the component of the product in the website. as we mentioned in our emails you are welcome to return the products to exchange them for any other items in the website using the credit store for their value.
Alpacamall.com
Quality and Customer Service Team
Qualité et rapidité
J'ai commandé 2 vestes en alpaga à deux dates différentes (Décembre pour Noël et Janvier). Les envois ont été rapides et les livraisons rapides et bien suivies.
Les vestes sont très agréables, confortables, douces et très chaudes. Un vrai bonheur que je porte à l'intérieur et qui remplace très avantageusement d'autres pull/sweat que je mettais avant.
13 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Cher Jerome,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible.
Merci de magasiner avec nous!
Alpacamall.com
Équipe Qualité et Service Client
Sono giorni che aspetto una risposta da…
Sono giorni che aspetto una risposta da alpacamall, dopo tante mail inviate per un mio ordine che a voi non risulta, mi hanno prelevato i soldi, però nessuno risponde a riguardo.
Chiedo cortesemente un riscontro al più presto
13 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Ciao Yeraldine,
Siamo davvero dispiaciuti che la tua esperienza con la nostra azienda non abbia soddisfatto le tue aspettative. Siamo anche molto grati per aver dedicato del tempo a recensirci e per dirci cosa ritieni sia sbagliato nei nostri prodotti e servizi.
Ti abbiamo inviato più email ma ti sei registrato con un indirizzo email sbagliato, quindi non hai ricevuto le nostre numerose notifiche.
Abbiamo appena inviato un'altra e-mail al tuo indirizzo e-mail appena registrato.
Alpacamall.com
Team di qualità e servizio clienti
Terrible Service and Customer Service
My story is the same as many others. I ordered 2 sweaters and 2 hats on Dec. 20. Received the hats but nothing regarding the sweaters. I have emailed twice and no response. I also have a $4.10 international charge on my credit card because the charge came from Hong Kong and the phone number says U.S. The website said free shipping but when I received my order confirmation I was charged $19.00 for shipping.
12 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Cynthia,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
A full refund for the 2 missing sweaters and the shipping label will be made to your account.
We are very sorry for the inconveniences.
Alpacamall.com
Quality and Customer Service Team
TERRIBLE CUSTOMER SERVICE/NO SERVICE
TERRIBLE CUSTOMER SERVICE/NO SERVICE. I ORDERED 2 LONG BROWN CAPES AND 1 LONG WHITE CAPE. THEY NEVER ARRIVED. WHAT ARRIVED WERE 3 GREY SWEATERS. TRIED OVER AND OVER AGAIN IN EMAILING & CALLING. I RECEIVED 1 EMAIL, NOTHING FURTHER. I REACHED OUT TO MY CREDITORS TO CANCEL THE $112.00 ORDER IN DISPUTE OF NOT RECEIVING MY MERCHANDISE. BEWARE...
12 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Cassondra,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have sent you an email to solve this problem as soon as possible.
Alpacamall.com
Quality and Customer Service Team
J'ai acheté des pulls en soit disant…
J'ai acheté des pulls en soit disant alpaga et laine mélangé.... ils sont très fin et pas plus chaud qu'un simple tee shirt...Je vais les revendre directement. Mauvaise affaire!
9 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Bonjour Olivier,
Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas répondu à vos attentes. Nous sommes également très reconnaissants d'avoir pris le temps de nous examiner et de nous dire ce qui ne va pas avec nos produits et services.
Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible.
Alpacamall.com
Équipe Qualité et Service Client
3.2 review rating not correct. Buyer beware
I had planned to buy a few items as gifts from AlpacaMall. I have looked at the reviews and have decided otherwise. One thing to take into consideration when looking at their 3.2 review statistic, is that you cannot leave a review without selecting at least one star. Again it appears to be a company based on false information, faulty products, and extremely poor customer service.
9 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Bob,
We are grateful that you took the time to review us and to tell us what you feel is wrong with our products and services.
Alpacamall.com
Quality and Customer Service Team
I placed an order on Monday December…
I placed an order on Monday December 7th, 2020 for two items - a hat and a poncho. I received the hat but not the poncho. It is now January 8th and I have emailed them two times to see what is going on with no response. I called the toll free number as well - no response. I am extremely disappointed and want the item or my money back but cannot reach anyone to resolve this issue. I will not be ordering from them again and feel like I was taken advantage of - next I guess I will have to contact my credit card company about the charge. What a hassle for a product I really wanted.
8 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Michele,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Unfortunately the poncho was lost by the shipping company but we were not notified of this problem. We have sent you an email to solve this problem immediately with the shipping of a new package or a full refund for the cost of the poncho.
Alpacamall.com
Quality and Customer Service Team
not alpaca
I ordered 4sweaters, 2hats,2scarves for Christmas gifts 12-7-20. I received 1sweater in a little over a week, then 1sweater and 1 scarf a week later. I complained and they sent 1 sweater, the hats and the other scarf. I'm still missing 1 sweater(but the invoice says it was in the package) The sweaters are not alpaca, there may be some alpaca in them but not much. They are clearly synthetic.
5 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Lisa,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
A Full refund for the missing sweater will be processed by the end of the week.
Alpacamall.com
Quality and Customer Service Team
Extremely disappointed
I ordered a sweater for my mom and it arrived in the wrong color. I ordered it in black and it arrived in navy blue. Navy blue wasn’t even a color option for the sweater that I ordered so I have no idea how that even happened. I emailed them and got no response. I would not order from this company again!
5 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Allen,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have just sent you an email to authorize a return of the wrong color sweater so you can exchange the product or get a refund for its cost, including the cost of the return shipping label.
Alpacamall.com
Quality and Customer Service Team
Goods not delivered and can not contact them
I ordered goods before Christmas, goods have not arrived by 5th Jan and they do not reply to emails or answer their telephones so concur that this is a scam company so do not buy from them.
5 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Allen,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have confirmation that your order 538040 placed on december 14 was delivered on december 16 to the address you provided.
Alpacamall.com
Quality and Customer Service Team
Recent Order
I recently ordered a piece of clothing for my wife and a poncho for myself. Even though I ordered at the same time, they came separate. No big deal, but just something to keep in mind. The shipping email said it would come way later, but both products were received within a week of order. Very satisfied with quality. No issues whatsoever.
4 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Jeffrey,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us.
Alpacamall.com
Quality and Customer Service Team
SCAM COMPANY
I ordered a poncho, but it was delivered to the wrong address. I messaged many times, but have been ignored each time. The phone number doesn't work. It is a scam company! Don't trust them!
3 januari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Kyle,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
As we have mentioned in several emails your package was shipped to the address your provided and delivered correctly. We have even provided the proof of delivery given by the shipping company.
All the information proofs this package was delivered and our company is not in possession of the goods anymore.
Alpacamall.com
Quality and Customer Service Team
I ORDERED EXPRESS SHIPPING ONE JUST ONE…
I ORDERED EXPRESS SHIPPING ONE JUST ONE ITEM. ITS BEEN ALMOST A WEEK AND IT HASNT EVEN BEEN PROCESSED! AND THEY IGNORE MY EMAILS!!!
30 december 2020
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Kyle,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly provide us your order number to solve this problem immediately.
Alpacamall.com
Quality and Customer Service Team
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