Liebes Team von Alpacamall, gestern erhielt ich meine erste Lieferung: zwei wunderbar weiche Pullover von hervorragender Qualität. Sie wärmen gut, und sind dabei leicht. Vielen lieben Dank! Die B... Toon meer
Bedrijf heeft geantwoord
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👍Sehr schöne Qualität, warm , kuschelig , Farben wie in der Beschreibung. 👍Beide Ponchos ein dünneren ein dickeren sowie eine Strickjacke alle drei Super. 👍Preis Leistung super. 👍Lieferzeit... Toon meer
Bedrijf heeft geantwoord
Sehr geehrte AlpacaMall, Anfang Oktober habe ich 2 Pullover bestellt, die am 22.Oktober geliefert werden sollten. Die Kosten für Pullover und Devisenumrechnung wurden bereits kurze Zeit später abgebuc... Toon meer
Bedrijf heeft geantwoord
Zoll Die Pullover sind von hervorragender Qualität. Damit bin ich sehr zufrieden, aber nicht mit der Handhabung. Beim Beststellen gab nirgends eine Information, dass noch zusätzlicher Zoll anfällt un... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigde Staten
- +1 (855) 975-6603
- alpacamall@alpacamall.com
- www.alpacamall.com
2,8
Gemiddeld
357 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very poor communication and delayed shipping
Very poor communication
10 januari 2026
Review zonder uitnodiging
Wait for item to come back in stock and…
Wait for item to come back in stock and it worked out.Staff was great at answering questions too.
12 april 2023
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear John,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
As I stated in my previous reviews
As I stated in my previous reviews, I already returned all of those items as you know to your Las Vegas location with the pulled yarn and all of the defective items so those are back at your company so I need a full refund immediately on those items
If your company is legitimate, you will give a refund on those items.
April 13, 2023
Please refund the $30 which I paid for shipping the defective items back to your company. I had requested a mailing label many times to return the defective items find an email which I never received a return label so I had to pay $30 to return the defective items to your company.
Please refund is $30 amount for my shipping charge for the fact of items.
Thank you for the refund on the defective items.
Sherry Palacio
15 maart 2023
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Sherry,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have processed a full refund for all the products you returned2 weeks ago.
Alpacamall.com
Team for quality and customer service
The seller disappeared from communication
After the last appeal (5 months ago!) I have not received the order, the seller does not respond to e-mail and on the official website.
(edited) A month later, the seller sent my money back. The store should view its mail more often
9 februari 2023
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Seva Gladky,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Please let us know if you are still interested in ordering products from our store.
The last poncho you selected was not available in stock and we tried to refund your credit card but it was not active at the moment.
Alpacamall.com
Team for quality and customer service
à éviter...
Commande reçue dans un carton "amazon" (si on fait le choix de ne pas acheter sur amazon ce n'est pas pour en recevoir malgré tout des colis...) sans bon de livraison ni facture. Je vois dans d'autres avis que c'est apparemment une pratique courante pour ce site.
Nous avons reçus deux ponchos, avec le même numéro de référence et la même taille alors que nous avions commandé deux ponchos différents, à des tailles, des références et des prix différents!
Nous avons envoyé des emails pour expliquer notre situation: on nous a répondu une seule fois et en se moquant véritablement de nous!
Alors non, aucune recommandation pour ce site.
Pour un service de qualité et des produits en alpaga allez voir d'autres marques plus sérieuses!
14 december 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Bonjour MELISSA,
Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas été à la hauteur de vos attentes. Nous sommes également très reconnaissants que vous ayez pris le temps de nous évaluer et de nous dire ce qui ne va pas avec nos produits et services.
Nous expédions via Amazon pour fournir à nos clients un délai de livraison rapide, mais tous nos produits sont fabriqués en Amérique du Sud par des artisans. Les ponchos sont unisexes et nous avons des photos d'eux avec nos modèles féminins et masculins pour atteindre chaque client.
Alpacamall.com
Equipe pour la qualité et le service client
Alpacamall
Alpacamall finally reached out after about a week and half of continuous research and trying every each way to communicate with them. They did resolve my issue positively. But I am too exhausted to continue fighting and will let it go. Writing a bad review here helped a lot. It was the only way Alpacamall contacted me back via email, same one they post on their website. (Not allowed to write it here.) I had sent about 5 emails to that same address, in vain, plus unanswered phone calls, etc. - too much hassle for subpar quality. Items are extremely light (not typical of alpaca wool - they should have more body to it.) And they look like machine made, not handmade at all. Not cheap either for the low quality.
In a nutshell. I would not buy from them again unless they improve customer service and, mainly, the quality of their items - meaning: they must disclose these are all machine-made in China!? And not alpaca wool at all. Their items should cost at least 50% less. If people like the design, they will still buy, but at least they will not be fooled, like me.
14 december 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello ANNA,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Thank you for helping us solve this problem.
Alpacamall.com
Team for quality and customer service
Does alpacamall deliver its product in…
Does alpacamall deliver its product in India?
2 december 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Shashank,
We want to thank you for your good review.
We do ship to India, kindly send us an email to calculate the shipping cost to your address.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
The products were fabulous and sensibly…
The products were fabulous and sensibly priced. I will order more from them often. Shipping was free for a large order and came within a week. Wonderful experience.
29 november 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Linda,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
The sweater I ordered arrived in about…
The sweater I ordered arrived in about two weeks. I had been getting concerned because I hadn't heard anything after being informed that the order had been processed. When I wrote about it, I received detailed tracking information, which I very much appreciated. I normally wear Medium but ordered Large on advice of other reviews, I would go bigger next time as I would like to have more room to layer on top of other garments. Very pleased with the product overall.
24 november 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear TOM,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Alpaca sweaters
I ordered 2 items which arrived in 2 days. I did not receive the order number but Gabriela was very prompt in supporting me and give me all necessary info to feel comfortable and track the shipment. Very satisfied! Thanks!
22 november 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Eleonora,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Negative Erfahrung kann ich nicht bestätigen
Die Erfahrungen in den anderen Rezensionen kann ich nicht bestätigen. Der erste Teil der Lieferung erfolgte 2 Tage früher als angekündigt. Der zweite Teil, dauerte ungefähr 10 Tage. Der Kontakt zu Alpaca Mall war durchgehend positiv und immer zeitnah.
Die beiden bestellten Pullover fallen für die angegebene Größe etwas knapp aus, hier am besten eine Nummer größer bestellen. Der bestellte Poncho entsprach der angegebene Größe.
Bestellle gerne wieder
I cannot confirm the experiences in the other reviews. The first part of the delivery was 2 days earlier than announced. The second part lasted about 10 days. The contact with Alpaca Mall was consistently positive and always prompt. The two sweaters ordered are a bit tight for the specified size, it is best to order one size larger here. The poncho ordered corresponded to the specified size. Would like to order again
28 september 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear K. Zienow,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Ordered 2 ponchos
Ordered 2 ponchos, 1 pr gloves on 9/19/22. All 3 arrived today, true to fit. I was worried after reading other reviews. A job well done. Thanks
23 september 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear TIM,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
I am very happy to have now my new…
I am very happy to have now my new "Poncho". Fine quality, delivered in a few days from America to Switzerland (Europe). Thanks to the AlpacaMall-team.
20 september 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear MARKUS,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
STILL WAITING!!!!
I ordered a Panama Hat from this company. I received the hat and was very pleased with quality it was the wrong size. I emailed them and called them and was advised that I would receive a response by August 26th. It is today September 9th and still have received no response. I am most disappointed by their lack of response and question what kind of company is this. VERY POOR CUSTOMER SERVICE. Recommend you stay away from this company.
24 augustus 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear customer,
We apologize for what happened and the inconvenience caused, you have made the request to ANOTHER WEBSITE - alpacamall.com to the email cs@alpacamall.com, the site where you bought the hat is panahatmall.com and our channel of customer service is cs@panahatmall.com that is why you did not have an answer and were not attended. We apologize again.
We will send an e-mail to your email with the instructions to change your hat.
Alpacamall.com
Customer Service
Good Job
Good Job, Thank You. I was treated As If I Was A Relative
15 augustus 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear CHARLES,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Première commande et sans aucun doute…
Première commande et sans aucun doute la dernière. Achat de 2 articles livrés sans bon de livraison ni facture. 1 des articles qui a été réglé et qui apparaissait bien en stock sur le site (erreur) a fait l'objet d'une réclamation à l'arrivée du colis où cet articleon m'a annoncé la rupture de stock on me promet donc un remboursement.... pas encore effectué.
Donc un produit qui n'est plus en stock ne devrait pas être facturé
L'autre article a besoin d'être échangé, j'ai donc effectué la procédure sur le site afin d'avoir un numéro de retour et l'adresse... et des emails ont été envoyés car aucune réponse de la part de cette société...
Et bizarrement, on me demande le bon de livraison, alors qu'il n'a pas été joint au colis...
Et voilà deux jours que j'ai répondu à cette demande, et je suis toujours dans l'attente de leur retour...
Je décommande fortement ce site on a vraiment l'impression de se faire arnaquer
27 april 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Bonjour Philippe,
Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas été à la hauteur de vos attentes. Nous sommes également très reconnaissants que vous ayez pris le temps de nous évaluer et de nous dire ce qui ne va pas avec nos produits et services.
Les remboursements sont effectués sous 30 jours, nous sommes donc à temps pour effectuer le remboursement du produit qui était en rupture de stock. concernant l'échange du produit qui ne vous convient pas, nous n'avons toujours pas reçu la photo demandée de l'article. Nous attendons encore.
Alpacamall.com
Equipe pour la qualité et le service client
Buyer beware!!
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I purchased which did not fit properly and have been getting the runaround when I try to order another item (more expensive!) to replace it. Terrible service!
19 april 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Elaine,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Our policies for returns and exchanges are very clear and they are well explained in our website. We are very happy to process exchanges for our costumers whenever they request it and follow the guidelines to complete the process.
For every returned package we only ask for a tracking number to trace the status of the delivery and ship the new products. We have been asking you for this information for over 3 weeks but you have failed to provide it therefore we are unable to continue the process.
Kindly send us the required details to ship a new package as soon as possible. We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Merce ottima ma arrivata con estremo…
Merce ottima ma arrivata con estremo ritardo
15 april 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Ciao Neva,
Siamo molto dispiaciuti che la tua esperienza con la nostra azienda non abbia soddisfatto le tue aspettative. Siamo anche molto grati per aver dedicato del tempo per valutarci e dirci cosa c'è che non va nei nostri prodotti e servizi.
Sfortunatamente la maggior parte delle spedizioni in Europa sono state ritardate durante il periodo natalizio e non abbiamo avuto alcun controllo su questa questione.
Stiamo lavorando molto duramente per migliorare i nostri servizi e prodotti per fornire ai nostri clienti un'esperienza migliore.
Alpacamall.com
Team per la qualità e il servizio clienti
Alleingelassen
Unter dieser EINEN Sendungsnummer GM08ECE3F20788447EA10A sollte nach Ihrer Angabe das Paket am 24.2.22 und GLEICHE Nummer am 10.3.22 abgegeben worden sein. Liegt da ein Betrug vor ?
Alleingelassen! Unsere Bestellung wurde in 2 Teillieferungen getätigt; jedoch mit unterschiedlichen Lieferdiensten. Die Hermeslieferung erfolgte pünktlich. Die zweite Lieferung mit DHL ist bis heute nicht eingetroffen, trotz dass DHL im Lieferstatus stehen hatte "abgegeben". Von AlpacaMall haben wir keine Unterstützung zur Aufklärung erhalten. Nur widersprüchliche Informationen zur Lieferung.
17 maart 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Hallo Wolfgang,
Wir bedauern sehr, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt.
Wie wir mehrmals per E-Mail mitteilen, haben wir eine Bestätigung, dass das letzte Paket von DHL geliefert wurde. Bitte überprüfen Sie den folgenden Link, um diese Informationen selbst zu überprüfen: https://webtrack.dhlglobalmail.com/orders/33872202043696032/details/GM08ECE3F20788447EA10A
Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten.
Alpacamall.com
Team für Qualität und Kundenservice
A lovely, warm jumper
I ordered my jumper and it arrived very quickly. It was the right size and excellant quality. I would buy from Alpaca Mill again
17 maart 2022
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Pam,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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