Alpha Cars Reviews 

We booked an 8 seater to take our family to Gatwick airport a week before our trip - for 5:30 in the morning. 10 minutes before pick up time we were called to say an 8 seater was no longer available and they would have to send two cabs and charge for both - leaving us with no other option than to agree. The second cab arrived 16 minutes late. This caused a lot of stress on what should have been a happy occasion. Particularly when travelling with 3 young children.
Will not be using again.

Booked a taxi for my son and it was estimated at £39.90 , when i looked at my bank they had charged me an additional £17.50 complained to Alpha who will not take ownership of the issue and told me to contact the council , My contract to pick me up was with Alpha and it was Alphas payment system that took the payment . The driver sat outside my home stating the address didn’t exist that we needed to get to , it did otherwise Alpha couldn’t have taken the booking . I had to speak to the driver from my location in Filey Yorkshire to tell him the address did exist , driver lied by saying my son told him to go that way , if that was the case why did i have to speak to the driver to advise where in the city the address was , if my son was directing he wouldn’t have needed to speak to me or have me inform the driver , total rip off driver taking advantage of a adult with hidden disabilities

Very poor company. Avoid speaking to the staff member named Amanda. She left me in tears on the phone and was rude/patronising after cancelling a taxi due to it being 40 minutes late (I had no idea I wasn’t allowed to press cancel as it was an option) and then barred me from using the taxi company. Very upsetting, stay clear if you can from using them.

Muhammad,amazing driver,an absolute asset,he dropped the hubby an me home,in the wirral. An ill behones,we didn't want to leave,he was wonderful, chatty and amazing
Ots great to meet taxi driver that actually is willing to have a conversation,let alone actually be nice, instead of a quiet journey home. Muhammad is a most definite asset,truly amazing

Booked a taxi 2 weeks in advance and it arrived 30 minutes late. Second time this has happened. Won’t happen again because I won’t use them again. Suggest not using this taxi firm unless you’re okay with at least a 1 hour delay and no explanation.

Pre-booked a taxi to go to the stadium. Despite pre-booking no driver assigned. Phoned them and they said we don’t know if we can get you a taxi were busy! Yeah that’s why I pre-booked, why accept bookings if you can’t cater for them so frustrating!!!

Dreadful service.. booked taxi for 11.15, didn't turn up till 12 which meant I had to drive as I was late

Robbers. Quoted £12:50 and ended up paying £16:80. Driver purposely went the long way round. Would never use them again

Booked a taxi in advance to the train station for 18:40. Rang up about 10 minutes after it was due to arrive. Automated system said there's no availability and will schedule one as soon as possible.

Spoke to a operator who promised and assured me it would arrive in time to get my train. Taxi rang up just as my train was due to arrive...

The taxi driver said to book again for the train in the next hour and he will take me free of charge. So booked again at 19:40. At 19:46 I get a text to say a driver has now been dispatched.... Unreliable, useless booking system and liars.

I took my 17 old baby to basingstoke hospital on 27th around 10 pm.as he was very sick and he has naso gastric tube attached to his nose all the time since he hardly eat from mouth. After we are done with examine the doctor told us we can take home so i booked alpha car and arrived at 2.33 am.
Once i get inside the car with my baby . He vomitted all over me. The driver asked if he has vomitted . I said yes but its all over me and has not even spilled on a car seat or anywhere. He rudely said to get out of his car. He verbally abuse me and harrass me and my baby who is sick. That was such an unacceptable behaviour from the driver. He said get out of my car… out of my car.. i said out of my car.. thats is exact line .thats very inhuman and it was 2.33 am . I certainly want the authorities to look on to this case. The driver was in EY20 WPD grey skoda superb. Arrived at 2.33 am on 28 may 2024 main entrance basingstoke north hampshire hospital.

I have booked alpha cars taxi from Basingstoke train station office to Apollo Hotel on 6 May 2024. Started the trip with £12.
On next day when I reached the train station office I asked the receptionist about the double charge. He said it was a mistake and when come next time the driver will refund the money.

After 2 weeks , I was in the train station office and the receptionist checked this trip at 17:15 on 6 May to Apollo Hotel and my name also was recorded Neishan instead of Hesham.
He gave me email address to send to.
I have sent them the email with full details and more than a week now I did not get any response from them.

We ordered a mini bus as there was 8 of us - this was clear during the booking. A 7 seater (VW Sharan) arrived , so only 6 people could get in. The driver contacted the office and they thought that he drove a mini bus, not a 7 seater. The driver therefore did 2 trips, but charged £40 per trip (mini bus rate, not taxi / 7 seater rate) rather than the agreed £40 for all 8 people. We therefore had to pay £80 to travel 3 miles. We were left with no choice as we didnt have another way home, but this was extortionate. For info, Uber wanted £15 for 2 taxis for the same journey. They didn't accept the trip, so it isnt a fair comparison,
but it gives an idea of competition costs.

Amazing service and very quick turn around would highly recommend using him again.

Poor, would of been quicker to walk

Taxi was 10 minutes late, I missed an important meeting

Awful service. Ordered taxi for two blind friends for 3am to Gatwick. Arrived 45 minutes late so my friends were very anxious as they move slowly through the airport and were afraid they’d miss their flight. Don’t use.

The taxi stunk of cig ash every where the car needed a clean from inside had an awful smell even after the cig smell had gone had to keep my window open all the way, wont be using this taxi firm again

You cannot get any bookings during school time as they pre book everything for school this is absolutely unacceptable. This company is profit based and not for service at all.

Awful local company, showed up 15 mins late than booked ( ) then at the end of the ride we had to pay 50p extra as we were paying by debit card as well
( and unfortunately we didn't have cash ) Allegedly this is what the debit card companies charge them.....won't come as a surprise prise we would never use these local cowboys again.........

The taxi driver was 30 minutes late, when he turns up he drove past my house and to a complete different close!! i then called the main office for them to tell me they’re getting the driver to call me whom didn’t then call me for another 10 minutes! for then when i’m on phone to the driver he can’t understand anything i was trying to say, he went to a complete different address, and he was very slow and lacked any communication