Alpha Cars Reviews 

The taxi driver was 30 minutes late, when he turns up he drove past my house and to a complete different close!! i then called the main office for them to tell me they’re getting the driver to call me whom didn’t then call me for another 10 minutes! for then when i’m on phone to the driver he can’t understand anything i was trying to say, he went to a complete different address, and he was very slow and lacked any communication

Avoid at all costs.
Prebooked a large taxi to take the family to the airport. Called Alpha the day to double check they had it still scheduled (prev history of them not turning up) which they did.

On the morning, at the time we were meant to be leaving for the airport, no taxi turned up and no contact from Alpha. When we called them they advised they could no longer send the large car, that they could instead send 2 smaller cars and we would have to agree to the costs of 2 cars. We had no choice due having to catch a plane but we will never use them again. Unreliable, unapologetic and makes the customer pay the cost of their mistakes.

Booked a taxi 1 week in advance. It was 10 minutes late, I had to ring them to ask where it was. The operator said it was 20 minutes away still, so we missed our train and our table reservation. Man said ‘we’re running a business here’. Absolute joke. Never use again.

Neighbour ordered taxi to her house. I then get a message from neighbour saying the taxi had hit my car. Witnesses see the taxi driver driving at speed down road who went past destination to then stop and reversed again at speed who hit my car and damaged it, to then drive off and not leave details. Taxi company wasn’t helpful at all and lied saying they can’t get hold of driver which is convenient. Absolutely disgusting.

Drivers are nice enough but the operators are awful. Booked a taxi at 4pm for it to arrive at 9pm on the app. My booking wasn't officially created until 20.58. I rang at 9 and asked why there wasn't a taxi ready and they said a taxi was on its way and would be 5 minutes. It wasn't until 21.15 that a taxi was on it's way. So the operator lied to me on the phone. Not taking any accountability whatsoever for me having to wait despite booking 5 hours prior or for the person on the phone lying about a taxi being on its way. If I could give 0 stars I would

I use this taxi company a lot the drivers are always courteous , friendly and polite .
Today I was going to the hospital for a MrI scan so I was abit nervous but the driver chatted away and my journey was great .
When I was ready to come back I realised I had lost ny door key the driver rang through to see if I had dropped them in the earlier cab .
Thinking that was the end of it and I would never see the keys again I have just had a knock on the door the taxi driver from this am dropped them off for me me he had found them on the back seat .
Five star 🌟 service would definitely continue to use Alpha cabs .

This is without doubt the worst taxi firm I’ve ever had the misfortune to use! They are constantly late, cancel your taxi without notifying you & are as rude as they come! DONT EVER USE THEM

After booking a cab for a hospital appointment, was told just before that they couldn’t make it and would pick up too late. They failed to take my correct address without checking and left it too late for me to make an alternative booking.

Contacted to get a taxi licence, showed my address , diving licence and emailed phoned all were okay. Went to office and asked £150 in the beginning then said you are not from Merseyside so do you have a friend who works in Alpha or pay £300 to do the course. Cause I don’t live in Merseyside I have to pay double and the course and council giving me licence is Wolverhampton so how is he asking me double. How can having a friend working for alpha help me or money . Just a con unprofessional they want me Oath working for them before I even can get a licence. I didn’t have no issue to work for Alpha but I don’t know nothing about how taxi works this is why I went to them but anyways it was a bad experience and 3 staff were in the office no one seemed interested all were unprofessional eating chatting away rubbish which wasn’t necessary when someone is there for help. I might not live in that area but I am still a customer and behaving like this is just unnecessary remember you were not giving me a licence but just getting me in a course which I was paying for. Licence is given by council not by you Alpha try treating people’s time.

Amazing staff an drivers thank you all an hope you all have a great new year Denise x

Wouldn't use again the tge driver robbed my 15 year old daughter scumbags

We’ve just used Alpha cars to take us to and bring us home (Pound Hill) from our Christmas Dinner at the Shipley Bridge Hotel. We were very pleased with the service. Our taxi arrived exactly on Schedule to take us to dinner and only took about ten to fifteen minutes to collect as when we called for a cab home. Friendly drivers, excellent service.

Pity I can't give zero stars. Booked an hour and 20 mins in advance, receive automated text message which presumes taxi will be there, it is not. Call up and no available cars, joke of a company!

Awful experience. We booked a taxi in advance for a countryside wedding venue, so we were relying on the taxi turning up. At the initial booking the operator seemed to struggle to understand the request. I was very clear on postcodes and locations, and was assured the booking had been made. This should have been a red flag. When the taxi was late, I phoned and confirmed the location, and was told the taxi was 2 minutes away. Turns out 2 taxis (we’d ordered 1) had been sent to the destination address which was 35 minutes away, leaving us stranded in a remote location with children late at night. No apologies, complete waste of time. If the operators are incompetent, and can’t understand very clear requests, they shouldn’t be working on the phones. AVOID.

Completely useless don’t turn up then you call them oh sorry we get to you when we can useless

got a taxi sunday from lord napier mendip road charged me £7 rang the operater said it should of been £4-80 ripped of again and its happend to me mates before

Train cancellation meant changing the taxi. They didn’t believe it changed, waited until I got there and then sent the taxi out after checking it was genuine,…why would a person lie when out on their own and vulnerable, having no way to get home, but booking it and in good time, asking to change station.
Paying for a service, that they didn’t provide until 10-15 mins later whereby anything could have happened is not right. Late as usual and an utter disgrace

Thank you, so helpful all the team. Collecting my cousin from a national express coach in Basingstoke. Kept in touch throughout the whole process. Lorraine was fabulous, the whole team communicated. Thank you 💗 x

My friend had recently used a taxi and was charged £120 for a ride that should have cost £30. She knew she’d have to pay extra as was sick in the car but £90 more is a bit excessive. Not sure either of us will be using them again