Absolutely awful experience. The restaurant staff ate my daughter’s 21st birthday cake that had been specially delivered for her celebration. Not only did they take no accountability for this shocking... Toon meer
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Went for a birthday dinner with family and friends on Saturday - absolutely had a brilliant time! Food and drinks were on point and staff attentive. Had a live singer who was amazing - loved the old c... Toon meer
We decided to try this place for brunch based on a recommendation, and it did not disappoint! The food was absolutely amazing — everything was fresh and full of flavor. The staff were friendly and hel... Toon meer
Bedrijf heeft geantwoord
Fantastic atmosphere, popped in to take a look and saw how much time and effort had been put into this place Ordered food and drinks with ease, staff very friendly and more than happy to hel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Experience authentic Turkish cuisine at Array in Romford. From traditional Turkish breakfasts and brunch to grilled kebabs, fresh mezes, and flavorful dinners — every dish is made with the finest ingredients. Located at 91 Shepherds Hill, Romford RM3 0NP, we’re your local spot for the best Turkish food in Romford. Whether dining in or celebrating with friends, enjoy bold flavor's and warm hospitality at Romford's top Turkish restaurant.
Contactgegevens
91 Shepherds Hill, Romford , RM3 0NP, London, Verenigd Koninkrijk
- 01708 205332
- reservation@arrayessex.com
- www.arrayessex.com
4,0
Goed
30 reviews
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Overrated I'm afraid
Overrated I'm afraid. The food is nice and the presentation was lovely and decent size portions and nice decor. That was the positives but negatives spoilt it BIG time for us. Car park is small so get there early just in case, the music is too loud, they do warn you of this but this is a cop-out because clearly people have complained about this so do something about it?? Live singer was not great either and was singing dead songs, again too loud where you struggle to have a good conversation! Desserts are not great and the service was poor and this was supposed to be a Valentines treat for me! The joke is my wife wrote a review and the owner responded basically saying sorry to hear that he will investigate and come back to her. Erm, to me that was another cop-out as I saw him there in the kitchen and we weren't the only guests complaining about the poor service plus my brother and his partner went there last year and told me the same about the loud music and poor service. To be fair, I think as long it is not busy the service should be cool but when it's busy, don't hold your breath! Overall very disappointed 😞
14 februari 2024
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear David,
Thank you for sharing your detailed feedback. We sincerely apologize that your previous experience did not meet your expectations. We would like to let you know that Array is now under new management, and many changes have been made — including improvements to music quality, live performances, and, most importantly, our food.
We would love the opportunity to show you these positive changes and provide a much improved experience. We hope you’ll give us another chance to welcome you and your guests soon.
Kind regards,
The Array Management Team
When I first visit array to have brunch…
When I first visit array to have brunch with my friends they were really good service was very good and friendly that's why we dine there again and again, but when I booked a brunch for my hubby’s birthday on 13 Jan it was 10 of us and we had a really bad experience service was soo slow some of us waited for our order more than an hour they had not enough staff to serve and we could not enjoy our food together which is a not a good time for us they should be doing some management about their service so people can enjoy their delicious food not be stressed
13 januari 2024
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Serap,
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve enjoyed previous visits with us, but we sincerely apologize for the disappointing experience during your husband’s birthday brunch. Waiting over an hour for some orders and not being able to enjoy your meal together is certainly not acceptable, and we completely understand how frustrating this must have been.
Please rest assured that your comments have been shared with our management team to improve staffing and service during busy times. We would love the opportunity to welcome you and your friends again and provide the smooth, enjoyable experience you deserve, so you can fully enjoy our food without stress.
Kind regards,
The Array Team
Lunch Date
Enjoyed a Lunch date with family, in a lovely setting,great food and friendly attentive staff. Thank you
24 december 2023
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear ATufano,
Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your lunch date with your family and that our food, setting, and service met your expectations. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon.
Warm regards,
The Array Team
Nice Lycee Martini... Decent Menu
This is a great location if you can't be bothered to drive into mayfair. Lycee martini same quality as hakkasan, food is 8/10 which is good when comparing to michelin starred restaurants.
I read the reviews below before booking but still decided to book and i had a great experience so thought to add a positive review.
11 april 2022
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Curtis,
Thank you for taking the time to leave such a positive review! We’re delighted to hear that you enjoyed your experience, from the Lycee martini to our food. It means a lot to our team to know that our efforts are appreciated, and we look forward to welcoming you back again soon.
Warm regards,
The Array Team
Pretentious, very poor service
Food was pretty good as were the drinks.
However, on arrival we were greeted by multiple bouncers asking if we had a reservation. Then, when led to table told we had precisely 2 hours and would then need to leave.
Initial ordering took far too long and drinks took a while - even water!
Initial course came fairly quickly after ordering and food was pretty good.
Then waited over an hour for plates to be cleared and to be offered a second drink.
Deserts took another hour but were quite good.
3 hours after arriving we’d had 2 drinks and 2 courses and after waiting far too long for the bill, and not being able to attract our waiter I went to look for someone who could be bothered to take our money… found the Maitre’d who almost laughed at me for asking for a manager…
Eventually a ‘manager’ arrived (basically the only person in a jacket), and stared at us like a rabbit in headlights. I asked him to remove the default service charge and get a card machine. We definitely should have just walked out - no one would have noticed nor cared. #shouldvegoneshish
13 maart 2022
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Ben,
Thank you for sharing your detailed feedback. We sincerely apologize for the disappointing experience you had during your visit. Waiting long periods for service, drinks, desserts, and the bill is unacceptable, and we completely understand your frustration.
We would like to let you know that Array is now under new management, and many improvements have been made — from staff training and service procedures to food quality and overall guest experience. We would greatly appreciate the opportunity to show you these positive changes and provide a smooth, enjoyable visit that truly reflects the standards we aim for.
We hope you’ll consider giving us another chance to welcome you soon.
Kind regards,
The Array Team
Lovely place to eat
Lovely place to eat, will be coming back
16 februari 2022
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Dianna,
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and we look forward to welcoming you back soon.
Warm regards,
The Array Team
Our table was booked for 8pm
Our table was booked for 8pm - we didn't get any mains until 10:20 and even then the steaks weren't cooked to how people requested. For the money we were due to pay, I would expect service and food to be to a much higher standard. We definitely were not the only table to complain that night. The only good thing was the bar area after and the cocktails. Definitely won't be in a hurry to return, especially to celebrate a Birthday.
14 februari 2022
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Dionne,
Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced and that the steaks were not cooked to your expectations. This is not the level of service or quality we aim to provide, and we completely understand your frustration.
We would like to let you know that Array is now under new management, and many improvements have been made — from service and staff training to food quality and kitchen operations. We would greatly appreciate the opportunity to welcome you back and provide a much smoother, enjoyable dining experience that truly reflects our high standards.
Thank you again for your feedback, and we hope you might consider giving us another chance in the future.
Kind regards,
The Array Team
New years eve ....a total disaster…
New years eve ....a total disaster thank to Array.
Advertise and charge and then dont deliver as promised.
Money grabbing, rude and full of their own self importance.
9 januari 2022
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Antonino,
Thank you for taking the time to share your feedback. We sincerely apologize that your New Year’s Eve experience did not meet expectations. We completely understand your frustration regarding the service and any miscommunication, and we regret that the evening did not reflect the standards we aim to provide.
We would like to let you know that Array is now under new management, and significant improvements have been made across service, staff training, and event management. We would greatly appreciate the opportunity to welcome you back and provide a much improved experience that truly reflects the quality and hospitality we are committed to.
Kind regards,
The Array Team
It was my birthday and I am extremely…
It was my birthday and I am extremely saddened that it was ruined due to burning my fingers on the sparklers the staff brought out to me. This is highly dangerous especially for people that have never used/held it before I was given two sparklers by staff that didn’t warn me of how hot they would be, and despite telling them they were hot and burning continuously ignored me and now I am left with burns on 4 fingers. I understand it was not the intention and you want to bring them out for display but for health and safety reasons if you are going to give it to the celebrant, please advise them on how to hold it and give them the choice if they would like it or not. This incident ruined my whole birthday so have to give 1 star.
19 december 2021
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Esther,
We are truly sorry to hear about the incident during your birthday celebration and sincerely apologize for the burns you sustained from the sparklers. Your safety and enjoyment are our top priorities, and it is clear that we failed to provide proper guidance and care in this instance.
We would like to let you know that Array is now under new management, and we have implemented improved health and safety procedures to ensure that such incidents do not happen again. Your feedback has been shared with our team and will help us continue to enhance the safety and experience of all our guests.
We deeply regret the distress and discomfort caused and would welcome the opportunity to speak with you directly to address this matter further and demonstrate the positive changes we’ve made.
Kind regards,
The Array Team
Fantastic atmosphere
Fantastic atmosphere, popped in to take a look and saw how much time and effort had been put into this place
Ordered food and drinks with ease, staff very friendly and more than happy to help
Club adjoining the restaurant really made it enjoyable, great music and we even got to meet Kem himself
Well done to him and his team - anyone with class who wants a quality food night out with good music, good atmosphere
Then This is the place to be
29 augustus 2021
Review zonder uitnodiging
Antwoord van Array Essex Restaurant
Dear Guest,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the atmosphere, food, drinks, and music, and that you had a great time meeting Kem and experiencing the club. Your kind words mean a lot to our team, and we look forward to welcoming you back soon for another memorable night out.
Warm regards,
The Array Team
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