Atlantis Water Softeners Reviews 

An excellent service provided by the Atlantis Water Softeners engineer when he visited to repair and service our water softener, extremely efficient and very reasonably priced, and he also took great care to be Covid safe

Engineer Steve was very professional and thorough, explaining everything to us who had never had a water softener before. Machine was fully serviced and the necessary parts replaced. 100% happy with the visit.

Subsequently went to the Haverhill depot to buy salt. Competitively priced but the elderly man in the workshop would benefit from customer liaison training!

I have an old AT210 water softener that had developed a fault. Mark Edge provided knowledgeable technical support offering advice and patiently taking me through diagnostic checks over the phone that enabled me to troubleshoot the issue and get the softener working again. Would not hesitate to use Atlantis again.

First class sevice from start to finish. Excellent in office then engineer was just superb. Highly recommended for all aspects of water softeners.

The service carried out on our water softener was to a high standard, lots of advice given, the engineer was polite and very helpful.

Steve came yesterday and completed a satisfied job for me in repairing a fault with the unit and at the same time undertaking a full service which was due, which will keep the unit running well until my next service. Steve was polite and friendly and happily answered any questions I had. Many Thanks.
Jiten Patel

Atlantis came out to do a 2 year service and a fault check for our water softener which kept over filling itself with water. Fast and excellent service received, despite current Covid 19 situation. The engineer was friendly and practiced safe social distancing with PPE.

Can definitely highly recommend Atlantis Water Softeners to all, for a professional and reliable service.

Very efficient and professional service. Repair completed quickly and to my total satisfaction. All covid precautions adhered to during the visit. Very pleased

I have had the A350 water softener installed for several months now and find it to be the ideal solution. It is quiet, economical and reliable. I have had water softeners for over 30 years and this one is the best by far. It uses far less salt than the previous ones. I find that with two people in the house it only needs to be topped up once a month.
Dealing with Atlantis was a pleasure both on the phone and with their engineers.
I highly recommend the A350 and the firm.

The filter of my old softener unit burst and within 24 hours the company had fitted a new softener and unblocked all water outlets. The service was superb with Steve proving to be a highly competent engineer and ambassador for the company with Mark in support. Many thanks to you both.

I have owned an Atlantis water softener for 3 years, and it is an excellent product which has worked flawlessly. In the last couple of days I have experienced a small technical issue, and needed to contact the company. Although the company have had to close temporarily due to Covid 19, I was able to speak to Mark who was picking up calls remotely. He provided excellent technical advice, sending me a photo to my phone of a component that needed simple maintenance, and talked me through a repair process which solved my problem. I have nothing but praise for Mark and the company. Their customer service, in these difficult times, went above and beyond what you could hope for. I can honestly say that, when this company re-opens, I would recommend their products and customer service to anyone wishing to purchase a water softener. Thanks Mark for all your help.

Superb assistance and customer service in these difficult circumstances, very impressed with the company an my AT210 :-)

When I booked the service I was quoted for the service only (£126) with no mention of additional cost of parts. Even when the service was being carried out the engineer did not mention of any additional parts being replaced. I was only told about the extra £102.10 for the parts replacement when the job was completed. Being an OAP with limited income and considering the present situation I was taken aback and don't think it was fair.

Excellent company and water softeners. My water softener is over 10 years old and developed a small leak. I telephoned the company with the issue. They told me how to isolate the device to stop the leak, and an engineer came out the next day to fix the problem. A local company providing a fantastic service. The two people I spoke to on the telephone and the service engineer, were really lovely and so helpful.

Although our first breakdown visit was deferred, ( the engineer apologised for this which I appreciated ) hence a four star rating however your engineer appeared very competent and what I found really excellent was that he showed me the actual fault and hopefully with his adjustment will prevents it from re occurring.
Great engineer, great service. Thankyou John Woolford

really pleased with the fitting of our Atlantis water softener the engineer was very professional and had a very pleasent manner he explained the working of the machine very clearly.

Thank you, a very helpful engineer came to us

We had refurbed unit which it great. our last one was around 19 years old this says a lot about Atlantis water softeners which prove they must be the best.
many thanks to Steven who removed and re- installed the new unit on Christmas eve day
many thanks to Atlantis Water Softeners of Haverhill

Not happy the motor went on this water softener after just 17 months.
Also had to pay £81.00 for the call out.The company offered a free service after 6 months.,Not really good enough when the motor is meant to last years