I have purchased from this company twice. My experience has been excellent both times. The chairs are very good & comfortable with minimal effort required to put them together. I had an issue with a c... Toon meer
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I have purchased several items from Bar Stool Centre and all have arrived in very good condition and if I have ever had any queried the customer service is great. Depending on the time of year the... Toon meer
What I saw on the internet is what was delivered- a sofa bed that was good quality, well made, correct colour, and simple design. It is straight forward to put together too, with easy-to-follow di... Toon meer
Bedrijf heeft geantwoord
I found exactly what I needed. The description had easy to follow measurements . Photos excellent . Postage time fast . I needed an occasional chair that didnt take up a big space. It was well packag... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Bar Stool Centre – Australia's premier destination for affordable bar stools. Dive into our curated collection where style meets value, ensuring you find the perfect seating solution tailored to your taste and budget. Discover quality craftsmanship and unparalleled selection right here at your fingertips.
Contactgegevens
Level 23, 727 Collins Street, 3008, Melbourne, Australië
- support@barstoolcentre.com.au
- www.barstoolcentre.com.au
4,1
Goed
126 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 14% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Stool on wheels!
It’s a great product - stool on wheels - that is exactly what I was looking for.
10 juli 2025
Review zonder uitnodiging
Great Site
This is a great site, very good quality furniture, quick free delivery that I love and always look for
4 juni 2025
Review zonder uitnodiging
I’m thrilled with the value for money
I’m thrilled with the value for money, quick delivery and quality of the items. Will purchase again.
13 juni 2025
Review zonder uitnodiging
Great products with the best prices
Great products with the best prices. We needed to change our order and the super friendly staff responded rapidly and immediately made the changes we asked for. Great customer service.
17 mei 2025
Review zonder uitnodiging
Nice designs and product range
Nice designs and product range. Came in a timely fashion. I live remotely so not a lot of options and was good to be able to get it delivered.
11 mei 2025
Review zonder uitnodiging
Better than local hardware store
They have such a great range of furniture that is of high quality and value for money. Easy to navigate website in terms of choosing and ordering and check out. Delivery is the fastest I’ve seen in terms of online furniture. Products are exactly as described and easy to assemble. I’ll be buying from them than going to the local hardware store from now on.
27 april 2025
Review zonder uitnodiging
Great value for money
Great value for money, 1st class product at a very good price
4 april 2025
Review zonder uitnodiging
Dont waste your time - long delays, poor prodcuts and zero support
I ordered four bar stools from the Bar Stool Centre, and while the website was easy to navigate and payment was taken immediately, the experience quickly turned into a nightmare. Unacceptable Delays & Poor Communication After placing my order, I received an email stating that due to peak season, shipping might take longer than usual—something that wasn’t mentioned before checkout. It was frustrating to only learn about delays after my payment was processed.
After two weeks with no updates, I had to email them to ask why my order hadn’t shipped. Three days later, the stools finally left their warehouse, only to sit at a freight company’s warehouse for another seven days. The worst part? There’s no way to contact the freight company directly—just a tracking number that showed no movement for 8 days.
Since I travel for work, I needed to know when to expect delivery, but of course, the stools arrived on the day I was away, forcing me to arrange for friends to store them.
Poor Quality & Assembly Issues Once they arrived, I started assembling the first two stools, which took over 70 minutes—not an easy process. Then, I opened the second box only to find that the screws were scattered all over the bottom, as the plastic case holding them had split. After another 60 minutes of struggling, I discovered that two of the foot poles had damaged threads, making it impossible to tighten the screws properly. This meant I was left with only two functional stools out of four—completely unacceptable.
Non-Existent Customer Support I searched all over their website for a contact number—there isn’t one. I had no choice but to waste more time emailing for support, but no one responded. When I finally got a reply, it was from what felt like a faceless robot, saying, "I feel your frustration and will get this investigated straight away." I don’t want an investigation—I just want my problem fixed. But after repeated follow-ups with no real help, I’ve given up.
Final Verdict: Avoid This Company at All Costs I’ll be heading to Harvey Norman this week to buy four working stools—at least they have real customer service where you can call or visit a store for support. This whole experience has been terrible. The furniture is cheap and poorly made, and if you have an issue, good luck trying to get any help—you’ll just be out of pocket with no recourse.
I won’t let this slide—I plan to visit their head office on Collins street to speak directly with the MD/Owner I’m not one to get taken for a ride!
If you’re reading this, save yourself the frustration. Don't waste your time or money.
1 april 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Callen,
Thanks again for your time yesterday — I really appreciated the chance to chat and work through this with you directly.
As discussed, a brand new set of bar stools is already on the way, and I’ve personally raised an investigation with the courier company to get to the bottom of that unacceptable 7-day delay where your order sat idle in the depot. You’re absolutely right — that should never have happened, and I’m very sorry for the inconvenience and stress it caused you, especially with your work travel schedule.
I also want to apologise for the issues with assembly and the condition of the screws in the packaging. It’s not the experience we want for anyone. The replacement set we’ve sent has been double-checked by the warehouse team to ensure no parts are missing.
To clarify for anyone else reading — we don’t operate a phone line because:
We can’t accept payments by phone due to security protocols.
All warranty and support requests require photos or videos, which can’t be submitted via phone.
We also need a record of all support communications for accountability and consistency.
That said, our live chat is always the fastest way to reach us during business hours, and we’re also available via email, Facebook, and Instagram messaging and soon to add Whats App functionality. We’ve helped thousands of customers across Australia using this system — but clearly, in your case, we missed the mark early on, and I’m truly sorry for that.
Thank you for giving me the opportunity to make this right. I hope the new set arrives in perfect condition and serves you well. If there’s anything else you need, you’re welcome to reply to my last message directly.
Wishing you a lovely weekend ahead Callen!
Warm regards,
Brenton Kane
Brand Manager | Bar Stool Centre
Fast deleviery and free charirs comfy…
Fast deleviery and free charirs comfy easy to assembky and clean
4 maart 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Charlie,
Thank you so much for your wonderful feedback! I’m thrilled to hear that you were pleased with the fast delivery and found the chairs comfy, easy to assemble, and simple to clean. Your satisfaction means a lot to us, and it’s great to know that you’re happy with your purchase.
If you ever need anything else, please don’t hesitate to reach out. We look forward to serving you again soon!
Warm regards,
Brenton Kane
Brand Manager | Bar Stool Centre
Great chairs
Great chairs, great price. Delivery time stretched out a bit.
1 februari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Roger,
Thanks so much for the great review – I’m thrilled to hear you’re loving the chairs and the great price!
I do apologise for the delivery taking a bit longer than expected. It’s been a peak demand time, and with the size of bulky furniture, things can sometimes get delayed. But I promise, we’re working hard to speed things up and make the process as smooth as possible.
I really appreciate your patience and understanding. If you ever need anything else or are looking to add more great pieces to your space, just give us a shout and you will be well looked after. Thanks again for choosing us – enjoy your new chairs!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Comfy bar stools
Great product as advertised. Very comfortable stools that look great and were easy to assemble. Fast delivery, so I am happy
28 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Lulu,
Thank you so much for the lovely review! I’m thrilled to hear you’re enjoying your new bar stools – comfortable, stylish, and easy to assemble is exactly what we aim for! 🎉
I’m also glad to hear the delivery was fast – we love getting things to our customers quickly! If you ever need anything else or decide to add more style to your space, just give us a shout.
Thanks again for choosing us, and enjoy your comfy new stools!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Antwoord van Bar Stool Centre
Hi Timothy,
Thanks for the feedback! I’m glad to hear you’re happy with the value for money, that’s exactly what we aim for!
If you ever need anything else or have any questions about your purchase, please feel free to reach out. We’re always here to help!
Thanks again for choosing Bar Stool Centre, and enjoy your new furniture!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
18 days since ordering only to receive…
18 days since ordering only to receive an email today saying the order has just been dispatched!!! The kicker is it’s going to take another 4-11 days to deliver. WTF! This isn’t 1990. Should have just gone to Officeworks. Never again.
13 februari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Pissed Off,
I get it – waiting for your order is frustrating, especially when it feels like forever! I’m really sorry that this has been your experience, and if you’re feeling a bit “pissed off” (we do love your honesty!), then I want to do what I can to turn this around for you.
The tricky part is, we don’t have anyone in our system under the name “Pissed Off” as shown in your Trustpilot account. If you could kindly share your order number or real name, I’ll jump on this straight away and see what’s going on.
Just to give you a little context, during our peak clearance sales, our policy states our free delivery option can take 7-14 business days to dispatch. We do have a priority service for those who need their orders urgently. But if we’ve gone beyond our estimated timeframe, I definitely want to make it right.
Please drop me your details, and I’ll get to the bottom of this for you.
Thanks for your patience, and I really do appreciate the chance to sort this out!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Stools are great
Stools are great. Getting order picked a bit slow,took 3 weeks to get here.
13 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Daren,
Thanks for your feedback, I’m so happy to hear you’re loving the stools!
I do really apologise for the wait. We’ve been experiencing high demand lately, and with bulky furniture, dispatch can sometimes take a little longer. The good news is, we’re onboarding new courier contracts to speed things up, so delivery times will be much better soon.
I really appreciate your patience, and I’m glad the stools were worth the wait. If you need anything else or have any questions, just let us know. Thanks again for choosing Bar Stool Centre!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Great affordable outdoor chairs
Great affordable outdoor chairs.
Free delivery but processing and shipping over 3weeks. Slow processing, and delivery.
24 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Lloyd,
Thanks so much for your lovely review, I’m glad to hear you’re enjoying your new outdoor chairs!
I appreciate your patience with the delivery time, and I understand how it can feel like a long wait. Just to let you know, we now offer a priority dispatch service for those who need their orders a little quicker. If you decide to shop with us again, that option is there to get things moving faster!
Thanks once again for choosing us, and if you ever need anything, feel free to reach out. Enjoy relaxing on your new chairs!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Excellent service and great price
31 december 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Rod,
Thanks so much for the great review! I’m glad to hear you were happy with the service and the price – that’s exactly what we aim for!
We certainly hope to have the opportunity to serve you again, and we’ll definitely look after you. If you’re ever looking to add more to your space or need anything else, please feel free to reach out.
Thanks again for choosing Bar Stool Centre, and enjoy your purchase!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
An outstanding bar tool purchased
The product were as they were shown on the advert. Product quality was outstanding. Highly recommended!
12 december 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Primo,
Thank you so much for the fantastic review! I’m glad to hear you’re loving your new bar stool and that the quality exceeded your expectations – that’s exactly what we aim for! 🎉
We really appreciate the recommendation, and we hope to have the opportunity to serve you again. If you’re ever looking to add more style to your space or need anything else, feel free to reach out – we’ll look after you!
Thanks again for choosing us, and enjoy your new bar stools!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Fabulous design
Fabulous design. Great prices and SO happy with the service and my purchases.
9 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Janine,
Wow, thank you for the lovely feedback! It’s fantastic to hear that you’re so happy with the design, the prices, and the service – we genuinely love making our customers smile! 😊
Hearing that you’re thrilled with your purchases absolutely makes our day. If you ever fancy adding more style to your space or just need a hand with anything, we’re here and ready to help. And don’t worry – we’ll always make sure you’re well looked after!
Thanks again for choosing us. Enjoy showing off your fabulous new pieces!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
It was a chair I didn't know I wanted…
It was a chair I didn't know I wanted lol.
It's perfect for the spot.
2 januari 2025
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Brenden,
I absolutely love this! Sometimes the best finds are the ones you didn’t even know you needed – glad to hear the chair found its perfect spot!
If you ever find yourself needing more unexpected gems (or just feel like a chat about furniture), we’re here for you. We’d love to help you find more pieces you didn’t know you wanted!
Thanks for choosing us, and enjoy your new favourite chair!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
Great products for the price
I am totally happy with our 4 Barstools and 2 tables. Mel from Customer Support was more than happy to help me out with updates on where everything was as the products were coming from different warehouses. I was concerned that the products were " too good to be true" being a great price. My only concern originally was that they weren't onboard with Paypal.
13 december 2024
Review zonder uitnodiging
Antwoord van Bar Stool Centre
Hi Mark,
Thanks so much for the fantastic review! I’m glad to hear you’re loving the barstools and tables – and it’s great to know Mel was able to keep you updated along the way! 🎉
I’ll be honest about PayPal – we do offer it as a payment option because we know it gives customers peace of mind, even though their fees are high. The tricky part for us is that when we hit a certain amount of orders each month, PayPal holds the sale amount for 90 days, which can be pretty tough on our small business. Because of this, we sometimes need to turn off PayPal once we get close to that limit.
We try to keep it available as much as possible, and it’s on the final checkout screen when it’s active. I really appreciate your understanding and honest feedback – it means a lot to us.
If you ever need anything else, feel free to reach out. Thanks again for choosing us, and enjoy your new furniture!
Warm regards,
Brenton Kane
Brand Manager – Bar Stool Centre
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