Bayfields Opticians & Audiologists - Barnard Castle Reviews 

Excellent experience, completely different from the usual high street multples. Lovely ambiance, coffee on arrival, friendly and knowledgable staff and a great range of glasses. Abit more expensive that run of the mill but you get what you pay for

Excellent service, most helpful staff, pleasant surroundings.

Very friendly staff (with senses of humour)
Expert help
Offer of coffee on arrival nice touch - tho I didn't
I didn't have to wait long in Reception area
Nothing too much trouble
All questions answered
I wasn't hurried
Glasses arrived quickly
Saturday opening is brill when customer working
Payment by monthly instalments

Downside: glasses (frame and lenses etc) are very expensive - potentially may go elsewhere in future, following check-ups at Bayfields

Superb service and help, thank you.

As always, the opticians annual review was excellent and comprehensive with sound advice to follow. The frame choice was so easy, I just left it to the staff and their choice was better than mine! Its the main reason we return every year its a quality experience.

Friendly and helpful staff and a great range of frames

They were thorough, efficient, polite and went out of their way to save me some costs.

Everyone was caring and very professional. After a retinal migraine I was offered a next day appointment. The optician's examination was detailed and informative, and all the the staff provided an excellent service. My new glasses arrived within less than a week and the after care was great. I can highly recommend Bayfields at Barnard Castle and thank you!

Very friendly and helpful staff.

Always a great experience when visiting Bayfields Barnard Castle. Lovely, bright, modern comfortable surroundings. Staff always warm, welcoming, kind but professional, & go the extra mile to help. Good choice of frames & lenses.

Really quick and staff always welcoming supportive and friendly

Went for Hearing check and testing. My current aids were not working properly so sent away for a full service and check. Very grateful that I was loaned a demo pair of aids whilst mine were away for 2 weeks. Unfortunately when I collected my own aids they were faulty and would not pair with Blue tooth on my phone. Returned to audiologist and despite many efforts over some time, they could not pair the aids. I was again loaned demo aids and mine have been sent back, so another two weeks without them. A downside of this audiology service is that they are not at the branch very often, on the positive side the staff are very friendly and helpful.

Excellent service, friendly professional staff

Very helpful and friendly.

First class customer service. Professional and very friendly. Always willing to help whenever they can.

I had worries about my quality of my reading. I rang Bayfields and got an appointment on the same day. I had an examination and was referred for a hospital treatment. I have received a preliminary appointment for next week Thank you Bayfields Barnard Castle .

Great friendly service, a very warm welcome from everyone working there. Pleased with my new glasses and would definitely recommend

Both members of staff ( different from our Eye Test appointments ) were again warm and welcoming, offering their hospitality on arrival with a seat and offer of a hot or cold drink.

They were both diligent in their approach to checking the fit of our spectacles and assured us that if any problems going forward that we should not hesitate to contact them or turn up at the shop.