Straight forward online order. Used a discount which was a bonus. Options given to select a delivery date if choice which is always beneficial. A time frame is provided the day before followed by a ph... Toon meer
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Fantastic service from Bed Factory Direct in Aintree! Dylan was incredibly helpful and knowledgeable in store, taking the time to help me choose the right beds. Shirley was also lovely and ex... Toon meer
The delivery was fine - guys turned up when booked , were polite and took the bed to the upstairs bedroom . The mattress is comfortable and stylish . Minor gripe - there were no instructions ! A bed i... Toon meer
From start to finish this purchase went smoothly, they called me when they felt my order needed checking, my delivery came exactly on time, and the men were very professional. More importantly my back... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Contactgegevens
Marl Road, L33 7UH, Liverpool, Verenigd Koninkrijk
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Uitstekend
3K reviews
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Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great service
*updated review*
Very pleased with the service provided by this company, there customer service is 5 star.
I had an issue with the bed, with some faulty parts and they didn't hesitate to arrange for replacements.
Happy with the bed, it's just as pictured.
Delivery was fast too.
24 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you, Fay, for taking the time to leave us a 4-star review. We're pleased to hear that the delivery went well, but we're sorry to learn about the rust marks and the broken part on the bed base.
We appreciate your feedback regarding the quality, as it helps us identify where improvements can be made. If you haven't already done so, please contact our customer service team so we can look into the damaged part and assist you further.
Beware of cancelling order
Bought a “firm” orphopaedic mattress online , delivery day came when the mattress arrived very promptly. As the Mattress was just about to come in and we decided to test the firmness with our hands through the packaging and realised how soft it was and we could push/press our hands right into the mattress , there was no firmness whatsoever you could tell it would not last long and eventually collapse. We were shocked at the quality compared to the old mattresses we have at home! We told the courier we weren’t happy and the mattress is no where near firm as described!! I was so gutted and refused delivery because there was no way we were keeping that mattress !
Now after contacting customer services I asked for refund/cancellation of order . They are now charging £60 just for cancelling the order of a product that was clearly not satisfactory/as described or fit for purpose!!!
Not justified whatsoever to charge that much to reject an order for a valid reason!
Unfortunately I will have to resort to my bank for help.
30 juli 2026
Ordered furniture which could not be delivered on requested date.
I ordered a furniture set for delivery and got an email a few days later saying the furniture could not be delivered in time as its not even in there warehouse? Then why let me order it for delivery at all? They need to fix their website to prevent issues like this again. Not a great experience.
28 juli 2026
Review zonder uitnodiging
Mattress …
Mattress was delivered on day requested and was kept informed of delivery during the day
29 juli 2026
Antwoord van Bed Factory Direct
Hi Brenda,
Thank you so much for your 5-star review! We're delighted to hear that your mattress was delivered on your requested day and that our delivery updates kept you well informed throughout the day.
We really appreciate you taking the time to share your experience and hope you enjoy your new mattress for many years to come. If there's anything else we can help with, please don't hesitate to get in touch.
Very good service
I am very happy with my purchase from Beds Factory. They were transparent from the beginning and clearly explained that the beds were not in stock at the time of purchase.
They delivered both beds and the mattresses together exactly when they said they would. Everything arrived as promised, and the whole process went very smoothly.
I was initially a little sceptical after reading some of the reviews, but my experience was completely positive. I am very pleased with everything and would highly recommend this company. Thank you!
24 juli 2026
Antwoord van Bed Factory Direct
Hi S. Liliana,
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you were happy with your purchase and that our team kept you informed throughout the process. We believe clear and honest communication is important, so it's great to know our transparency regarding stock availability was appreciated.
We're also pleased that your beds and mattresses arrived together as promised and that everything went smoothly from start to finish. It's especially rewarding to hear that, despite your initial concerns, your experience was a positive one and that you would recommend us to others.
Thank you again for choosing Bed Factory Direct. We hope you enjoy your new beds, and we look forward to serving you again in the future.
Sturdy and solid bed frame
Really like the single bed and mattress we purchased, bed frame is really solid and sturdy,from ordering to delivery everything went so smoothly.
28 juli 2026
Antwoord van Bed Factory Direct
Hi Lynn,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're so pleased with your new single bed and mattress. It's great to know you found the bed frame solid and sturdy, and that everything from ordering through to delivery went smoothly.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new bed for many years to come.
Great value headboards.
We wanted shallow headboards for a couple of single beds in our lodge. The headboards arrived on the date advised and were well packaged.
The range of available colours was incredible for a budget headboard. Easy to fit and look great.
21 juli 2026
Antwoord van Bed Factory Direct
Hi Robert,
Thank you for your fantastic 5-star review! We're so pleased to hear that you found the perfect shallow headboards for your lodge and that they arrived on the promised date, well packaged and ready to install.
It's great to know you were impressed with our wide range of colour options and that the headboards were easy to fit and look great in your rooms. We really appreciate you taking the time to share your experience and hope to be of service again in the future.
Easy to place order and great…
Easy to place order and great communication too! Changed the delivery date for our convenience and the delivery men were helpful too
21 juli 2026
Antwoord van Bed Factory Direct
Hi Tracy,
Thank you for your wonderful 5-star review! We're delighted to hear that you found the ordering process easy and that our communication kept you well informed throughout.
It's great to know we were able to accommodate a delivery date that suited you and that our delivery team provided helpful service. We really appreciate your kind feedback and are thrilled you had such a positive experience.
Thank you for choosing us, and we hope to serve you again in the future!
Was pleased with delivery
Was pleased with delivery. Unfortunately, there were 2 screws missing and therefore unable to fully connect the two parts of the base. I did email yourselves immediately on same day of the delivery (Thursday) but have yet to receive a reply today (Saturday).
30 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Good Morning Linda,
I hope you are well.
As requested i have now sent more screws to yourself
please accept my apologies
All perfect
What a fantastic company from ordering to delivery.. So happy with Bed Factory Direct. Excellent service. I recommend
27 juli 2026
Antwoord van Bed Factory Direct
Hi Anne-Marie,
Thank you so much for your fantastic 5-star review! We're delighted to hear that everything was perfect, from placing your order right through to delivery.
Your kind words about our service and your recommendation mean a great deal to the whole team. We're thrilled that you had such a positive experience with Bed Factory Direct, and we truly appreciate you taking the time to share your feedback.
We hope you enjoy your purchase, and we look forward to serving you again in the future.
NOT GOOD mattress
send over some imagery so we can look into this for you.
We recommend placing a straight edge on it (a broom pole for example) so we can see the issue more clearyly.
joke
DO NOT USE THIS COMPARY
30 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Good Morning Patrick
This was an example to show the dip clearly which is common practice within our industry.
Once we have seen the imagery we can act on it in terms of sending a replacement.
Bed never arrived ordered on 24 July
Bed never arrived. Spoke to Steve he was very polite. As the delivery failed I asked for my money back. Did what he requested “sent email to customer services requesting refund That’s when the merry go round started. So I gave up and asked my Credit Card company to help get a refund. Much later a received a call from BJS ( the delivery company ) who said they could deliver the bed Friday I told them that I canceled the order. Not a great experience. Today Friday still no email about the refund thank god for section 75 they refunded and I understand that they are requesting the money from this company. I had no intentions of doing a review but bed factory direct requested it via email so I did as requested.Shows they did not really care or the right hand does not know what the left is doing. Buyer be aware!!!!!!!! Shame they seem to be a good company
24 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, your order was affected by a failed delivery with our courier, and we sincerely apologise that it was not delivered on the requested date. After this, we contacted you to arrange a new delivery date, but we understand that by this point you had decided to cancel your order.
We would also like to reassure you that your refund has already been processed. We're sorry if there was any delay in communication regarding this, and we appreciate that this added to your frustration.
While we're pleased to hear our colleague Steve was polite and helpful, we regret that the overall experience did not meet the high standards we aim to provide. Your feedback has been noted and will be reviewed with both our customer service and delivery partners to help improve our processes.
We sincerely apologise for the inconvenience caused
Antwoord van Bed Factory Direct
Hi Nikki,
Thank you for your wonderful 5-star review! We're so pleased to hear that you found us to be a good company with great products and a helpful team.
Your kind feedback means a lot to us, and we're delighted that you had a positive experience. Thank you for choosing Bed Factory Direct, and we hope to welcome you back again in the future.
Antwoord van Bed Factory Direct
Hi Adrian,
Thank you for your fantastic 5-star review! We're delighted to hear that your mattress arrived quickly and that you're so pleased with it.
We really appreciate you taking the time to share your feedback, and we hope your new mattress provides you with many comfortable and restful nights.
Thank you for choosing Bed Factory Direct, and we look forward to serving you again in the future.
Gary & Alex were really professional…
Gary & Alex were really professional and efficient, bed was assembled in no time Thankyou both!
29 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Hi Lucy,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Gary and Alex provided such a professional and efficient service and had your bed assembled in no time.
We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition. Thank you for choosing Bed Factory Direct, and we hope you enjoy your new bed for many years to come.
Gary and Alex made the experiece easy
Gary and Alex made the experiece easy , very professiomal and just got on with the job , nothing was too much trouble
Service with a smile🙂
27 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Dear Miss Dixon,
Thank you for your fantastic 5-star review!
We're so pleased to hear that Gary and Alex made your experience an easy and enjoyable one. We'll be sure to pass on your kind words to them—they'll be delighted to know their professionalism, helpful attitude, and friendly service made such a positive impression.
Providing excellent customer service is something we pride ourselves on, so it's wonderful to hear that nothing was too much trouble and that you were greeted with a smile throughout.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to serve you again in the future.
Helpful delivery guys
Helpful delivery guys, who carried it upstairs and put it in place.
21 juli 2026
Antwoord van Bed Factory Direct
Thank you for your wonderful 5-star review!
We're delighted to hear that our delivery team were helpful and made sure your bed was carried upstairs and placed exactly where you wanted it. We know it's the little things that can make a big difference, so it's great to hear they provided the level of service we strive for.
We really appreciate you taking the time to share your experience and thank you for choosing Bed Factory Direct.
We hope you enjoy your new bed, and we look forward to serving you again in the future.
Very good bed and very comfy just think…
Very good bed and very comfy just think delivery company could of took the bed upstairs
14 juli 2026
Antwoord van Bed Factory Direct
Hi Steven,
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you're pleased with your new bed and that you're finding it very comfortable.
We also appreciate your feedback regarding the delivery service. We're sorry the bed wasn't taken upstairs as you had expected. Your comments are valuable and will be shared with our delivery team as we continually look for ways to improve our service.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights on your new bed, and we look forward to serving you again in the future.
Fantastic service, delivery and item
Ordered the bed for delivery on specified day. Got a message to say what time bed would come. Worlds strongest man delivered it on time on the day. We put the bed together the next day, great quality bed, fantastic service.
21 juli 2026
Antwoord van Bed Factory Direct
Dear Michael,
Thank you for your fantastic 5-star review!
We're delighted to hear that everything went smoothly, from ordering your bed to receiving your delivery time update. It's great to know your bed arrived on time and that you're so pleased with its quality.
We're also glad our delivery driver made such an impression—"the world's strongest man" certainly gave us a smile! We'll be sure to pass your kind words on to the team.
Thank you for choosing Bed Factory Direct and for taking the time to share your experience. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Great communication great delivery lads…
Great communication great delivery lads and great value! Will def use again!
21 juli 2026
Antwoord van Bed Factory Direct
Dear Leigh,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were happy with our communication, our delivery team, and the value we offer. It's great to know we provided you with a positive experience from start to finish.
Your kind words mean a lot to the whole team, and we're especially pleased to hear that you'll be using Bed Factory Direct again in the future.
Thank you for choosing us, and we look forward to serving you again soon!
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