I had an unexpected issue with the kettle I purchased however upon reporting the response time and communication was first class. Many thanks Olivia for your great after sales support.
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Lees wat reviewers zeggen
I snapped a blade on my Belaco pedestal fan while fitting it, before I'd put the safety guards on, so it was my own fault. I emailed Belaco to ask if I could buy a replacement. Olivia replied wit... Toon meer
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Purchased a belaco microwave opened it up and although lovely just didn’t suit our kitchen. Olivia was brilliant seemless return So I would definitely buy from them again Thank you
Bedrijf heeft geantwoord
Awful customer service, item was hardly used when it packed up. Fan motor seized completely just a few weeks out of warranty. No help whatsoever, even though multiple other people have similar issue... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- ook in
- Airconditioningwinkel
- Leverancier van schoonmaakproducten
- Radiateurwinkel
- Stofzuigerwinkel
Geschreven door het bedrijf
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Contactgegevens
Verenigd Koninkrijk
- info@belaco.co.uk
- www.belaco.co.uk
4,1
Goed
158 reviews
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Heeft 81% van zijn negatieve reviews beantwoord
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Problems fitting hose but were able to stick it together and use it.
Bellaco 9000 Portable Air-conditioning Unit
UPDATE Belaco are now happy for us to send photos of this instead of videos, although because at the moment, these parts are stuck on with tape, and I am still using it, we will get to this ASAP, and hopefully something will be sorted out.
I am ill so will have to leave it to my very busy husband, but we feel it has been set in motion.
I'm very glad we could make ut work - it's made a big difference during this awful heatwave.
EDIT My husband did contact you explaining that he was unable to attach a video to his email. You emailed him back, asking him to attach a video.
We have managed to stick the relevant parts to the hose, but judging by a YouTube review we have seen since, this has not just been a problem for us. I have contacted you again as you requested, but we feel these parts should be sent attached, since they are all but impossible to screw on. Not really satisfactory when you consider we paid £299 for the unit. However, it is working very well with our bodge job at the momen and does cool the bedroom to a very comfortable degree. I have upped the review to 4 stars because although we've literally had to stick it together, it is working.
Original review
The 3 stars is for speedy delivery. However, we have been completely unable to fasten the square and flat clips to the exhaust hose (is it actually an exhaust hose? I thought it was just for hot air.) They will not fix on. We wonder if the circular bits that clip between the square and flat things and the exhaust hose were supposed to be already connected as those 2 parts are not even shown in the instructions or the list of parts, which seems very unhelpful.
The instruction manual tells us to do it - but it doesn't show those two parts, abd they will not attach to the hose no matter how hard we try. Also, fig 7 on the brochure is not marked. Neither is fig 8, plus there is a spare figure!
When we found a video of it, it seems simple to attach the clips to the hose, but they simply will not attach. Words on the video, and a bit more detail would be a lot more helpful as the rest we can actually work out.
When I buy a product made by a British company, I expect clear instructions.
I suggest, if you can't make it easier to attach the clips to the hose, you supply them already attached. Or maybe, they should have been and we got unlucky.
If someone can explain clearly to us how to fix them - and believe me, we've tried - so we can actually use this, I will upgrade my review. Meantime, it's 27c in the bedroom, I am recovering from a nasty illness, and I cannot use the air conditioning unit.
I also suggest one of you reads the brochure and rewrites it as some of it is not clear and is probably written by someone who does not use English as a first language. . Part 2, for example, is apparently called, Guide the wind box! ??? Part 5 is called a lid! It looks like a knob to me. You are a British company, I believe. It wouldn't take much effort to improve the instructions, surely.
19 juni 2026
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your feedback. We are sorry to learn that you have experienced difficulties assembling the exhaust hose and that the instructions were not clear.
To help us investigate this properly and provide the correct guidance, could you please email us clear photos and a short video showing the parts you have received and the issue you are experiencing when attempting to attach the hose connectors?
Please send the images and video to our customer support email, and our technical team will review them and provide step-by-step assistance as quickly as possible.
We also appreciate your comments regarding the instruction manual. Customer feedback is valuable and will be passed to the relevant department for review and improvement.
We look forward to receiving your email and helping you get your air conditioner up and running as soon as possible.
Belaco Inverter Recommended
Had a great experience. Timely updates and the engineers arrived on time. Very friendly and installed the inverter professional and kept everything nice and tidy. Belaco is a good brand. Tried heating and cooling both and works perfectly. Also works with SmartLife app which is very convenient.
22 mei 2026
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your fantastic feedback. We're delighted to hear that the installation went smoothly and that you're pleased with performance.
It's great to know you're also enjoying the convenience of the SmartLife app.
Left outside
The two items I ordered were left outside my front door for anyone to take.
Additionally I had had no notification of when they would arrive.
I was left completely in the dark.
Luckily a neighbour saw them.
Poor service
29 mei 2026
Antwoord van Belaco
We are sorry to hear about your delivery experience.
We understand your concern regarding the parcels being left outside without notification. Fortunately, your neighbour was able to bring this to your attention.
Please accept our apologies for the inconvenience caused. We will pass your feedback to the courier for review.
Kind regards,
Ordered my microwave cane on time
Ordered my microwave cane on time. Looking to order the air fryer
21 februari 2026
Antwoord van Belaco
Thank you for your feedback. We're delighted to hear that your microwave arrived on time and that you are happy with your purchase.
Antwoord van Belaco
Thank you for your kind feedback. We are pleased to hear that you found the ordering process easy and that your item arrived quickly and well packed. Your support is greatly appreciated, and we hope you enjoy your purchase from Belaco.
Antwoord van Belaco
We are pleased to hear that you found the ordering process easy and straightforward. We aim to make the experience as smooth as possible for our customers.
You are sending my item to the wrong…
You are sending my item to the wrong addres my new address is 12 brown lees road biddulph stoke_on_trent st8 6ph
25 april 2026
Antwoord van Belaco
After reviewing your order, we can confirm that the delivery was initially booked to the same address provided at the time of purchase, and no discrepancy was found on our system.
However, following our recent conversation, we have now updated the delivery details as per your request. Please rest assured that your order will be delivered to the updated address.
Good product. Good Customer Relations
I bought two Belaco Convector Heater last November and it was working wonderfully well until one of them started tripping. I reached to the product service team and they arranged for a replacement for me without hassle in 2 days. I am glad I chose Belaco as my product of choice with my fan and heater. No regrets!
21 april 2026
Review zonder uitnodiging
Antwoord van Belaco
We are pleased to hear that your heaters have been performing well and that our support team was able to resolve the issue quickly and efficiently. Ensuring a smooth and hassle free experience for our customers is always our priority.
Grate value and affordable
24 april 2026
Antwoord van Belaco
Thank you for your feedback. We’re pleased to hear you found the product great value and affordable. Your support is appreciated, and we hope it continues to meet your expectations.
Antwoord van Belaco
We’re pleased to hear that you are happy with your purchase and that the delivery was quick. It’s good to know the service met your expectations.
We appreciate your support and hope you continue to enjoy the product.
BELACO MICROWAVE OVEN Model B20LMM2
BELACO MICROWAVE OVEN Model B20LMM2
The TIMER DIAL is so smooth I can barely turn it. It should have grooves around the dial for easy gripping.
Terrible design feature.
30 maart 2026
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your feedback. We’re sorry to hear about the difficulty you are experiencing with the timer dial.
This is not a commonly reported issue, so we would like to review it more closely to understand the cause and assist you properly.
Could you please share a short video showing the timer dial while you are trying to turn it? This will help us assess whether there is a fault with the dial or if it is functioning within normal range.
Satisfied
The link received in email doesn't open for review. So writing directly here. Received the pedestal fan and it looks and working great. Assembly took minimal time. Highly recommended!
26 maart 2026
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your kind feedback. We are delighted to hear that your pedestal fan arrived in good condition, was easy to assemble, and is working well. Your recommendation is greatly appreciated!
Great service-very responsible helpful…
Great service-very responsible helpful and professional. Really smooth experience
19 maart 2026
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your kind feedback. We are very pleased to hear that you had a smooth experience and found our service helpful and professional.
Your support is greatly appreciated, and we are always here to assist you whenever needed.
Order was delivered super quick
Order was delivered super quick.
Currently no problems.
Haven’t yet opened it as it is a present.
10 maart 2026
Antwoord van Belaco
Thank you for your feedback. We’re glad to hear your order arrived quickly. We hope the recipient enjoys the gift when it’s opened!
Antwoord van Belaco
Thank you for your feedback. We are pleased to hear that your order was delivered on time.
Your support is greatly appreciated. If you require any assistance in the future, please feel free to contact us.
Excellent customer care
Excellent customer care. They could not have been more helpful.
Delivered in 2 days despite my bank giving the wrong address
Jo was especially helpful, one of the best companies that I've ever used.
The item was also competitively priced. Very happy customer 😀
4 maart 2026
Antwoord van Belaco
Thank you for your kind words. We’re delighted to hear you had a positive experience and that our employee was able to assist. We truly appreciate your feedback and look forward to serving you again.
Quick and efficient
1 maart 2026
Antwoord van Belaco
Thank you for your kind feedback. We’re delighted to hear you had a positive experience. Your support means a lot to us.
Very very disappointed brought belaco…
Very very disappointed brought belaco microwave through amazon at £59.99 as new.im disabled & a pensioner.the internal light doesn't work,the microwave was to heat up my frozen meals.but we hit a snag due to being bin day on the 27/02/26 all the packaging went out we didn't find the fault till 17.30 that day.now I've no response from amazon.or belaco over the problem,I've been quoted £25 to have the microwave looked at to see why the microwave doesn't light up,that's half of the cost of what I brought the microwave for in the first place extra I can't afford.Definitely feel ripped off.& getting no assistance from amazon or belaco
27 februari 2026
Review zonder uitnodiging
Antwoord van Belaco
We are very sorry to hear this and understand your frustration.
Please email us with your invoice number and a short video showing the microwave running without the internal light. We will review this as a priority and advise the next steps.
Kind regards,
Nice and easy
24 februari 2026
Antwoord van Belaco
Thank you for your kind feedback. We’re delighted to hear you had a positive experience. Your support means a lot to us.
Easy to use website great prices great…
Easy to use website great prices great products and great communication
11 februari 2026
Antwoord van Belaco
Thank you for your kind feedback. We’re delighted to hear you had a positive experience with our website and products. Your support means a lot to us.
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