We visited the store on the August bank holiday weekend "just to have a look" and had no intention of buying on the day, however we left with a completed order form! After speaking to Phil, who w... Toon meer
Locatie
Wijzig locatieUnit 5 Snipe Retail Park, Manchester Road, OL7 0DN Ashton Under Lyne, Lancashire, GB
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Lees wat reviewers zeggen
Able to browse freely, good service at Ashton u Lyne store (Phil) delivery good, paid for it to be made up as purchased Ottoman, guys were great
Bedrijf heeft geantwoord
We visited the Ashton-under-Lyne store, and Jake greeted us, answered all our questions, and recommended a mattress that we ended up buying. The whole process from start to finish was a very pleasa... Toon meer
Bedrijf heeft geantwoord
I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Ashton Under Lyne
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN, Ashton Under Lyne, Lancashire, Verenigd Koninkrijk
4,8
Uitstekend
179 reviews
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Excellent service
absolutely wonderful experience buying a new bed from someone who didn't have a clue!!! Anthony was so helpful, answered all my questions and assisted me with such a friendly manner. Would absolutely recommend, super fast delivery too.
26 september 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
We appreciate you sharing your positive feedback! We are so glad that our team member was helpful and friendly during your bed purchase, and that you received super fast delivery.
Thank you,
Lauryn at Customer Care
New life new bed
Went into store Ashton Under Lyne and found what I wanted, got great assistance from Phil who helped me secure the bed I wanted.
Came back few weeks later to change my mattress as it didn’t suit me and got brilliant discount from the team as it was BH so bonus. Brilliant customer service from the store.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
We're happy to hear that you found what you wanted and received great assistance in our store. We appreciate you sharing your positive experience and that our team could help you find a more suitable mattress. Thank you for your feedback, Megan at Customer Care
The delivery was smooth and amazing
The delivery was smooth and amazing. The staff did great!
24 augustus 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
We appreciate you taking the time to leave us feedback. We're so glad the delivery was smooth and that our staff did a great job for you!
Take care,
Megan at Customer care
A good range of options with easy to…
A good range of options with easy to understand pricing.
Staff are both friendly and helpful (but not too pushy).
3 augustus 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our options and pricing easy to understand. Our team takes pride in providing friendly and helpful service without being pushy. We hope to see you again soon!
Great customer service and no hard…
Great customer service and no hard sell. We were taken round the store advising us of our different options.
31 juli 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you for your kind words! We pride ourselves on providing exceptional customer service and helping our customers make informed decisions. We look forward to seeing you again soon! Megan at Customer Care
Great service from the staff at…
Great service from the staff at Ashton-u-lyne store, very helpful and polite.
30 juli 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you for sharing your experience! We pride ourselves on our exceptional service and it's great to hear that our staff at the Ashton-u-lyne store were helpful and polite. We hope to have the opportunity to see you again soon, Megan at Customer Care
Complete Furnishing of Two Bedrooms
I bought quite a few items of bedroom furniture over three visits to a store, two superking beds with headboards, two wardrobes, four bedside tables and a chest of drawers. I received very helpful advice during the ordering process. Ordering was easy and I wanted the goods delayed whilst construction at home was in progress. The assistant was very helpful with this process.
21 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you for choosing our store for your bedroom furniture needs! We are thrilled to hear that our team provided helpful advice throughout the ordering process, and that we were able to accommodate your construction schedule. We appreciate your business and hope you enjoy your new furniture, Megan at Customer Care
helpful and friendly
Paul was very helpful and friendly. Helped me decide what he’d would suit me and suggested a number of beds I would like
23 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you for sharing your experience, we are thrilled to hear that Paul was able to assist you in finding the perfect bed. Our team takes pride in providing friendly and helpful service, and we are glad to have met your expectations. We hope you enjoy your new bed, Megan at Customer Care
Absolutely horrific customer service…
Absolutely horrific customer service from this store.
We went in store to purchase a bed and mattress which came to a total of £3.5k. We were in the process of moving house and they said it would take 8 weeks for delivery. The day of delivery my partner took the day of work to ensure it could be built and ready for the night, the same morning he took the old bed/mattress to the tip.
The delivery driver then rang us and told us the wrong address had been noted by the sales assistant in the store! We thought it would be a quick fix and they could deliver it to our house as it was a mistake made by them.
This wasn't the case. We spent two days trying to ring around to find out whats happening and different numbers they gave us. I then personally went into store to speak with the manager as they kept saying the manager isnt available to contact. In store there was no manager. Again, the next day trying to contact the manager and she was in ‘meetings’ all day but was going to call us back. It took nearly 48 hours for her to ring and apologise for what happened. Considering this was their fault. We had no bed or mattress and nothing to compensate.
Its now been cancelled as we spent all of the last few days trying to chase the manager for an update but they didn't seem to care.
So now we have to try find another company for a new bed.
Absolutely disgusting customer service, do not recommend buying from bensons. Save your money.
16 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
We regret to hear about the issues you experienced with your order, especially the incorrect address and the difficulty reaching a manager in store. We appreciate you bringing this to our attention, and we'll review what happened to prevent similar situations which resulted in the cancellation of the order.
Thank you for your review,
Megan at Bensons for Beds Customer Care.
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you so much for your positive review! Providing professional and top-notch service to our customers is our number one priority. We appreciate your support and look forward to continuing to see you in the future, Megan at Customer Care
Love it!
Love my new mattress, staff in store were great helping me pick out whats right fit for me.
Got a good deal for mattress online.
Delivery guys were on time, friendly and helpful.
9 april 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you so much for your positive feedback! We are thrilled to hear that you love your new mattress and had a great experience with our staff and delivery team. We strive to provide the best service and deals for our customers. Enjoy your new mattress, Megan at Customer Care
Dream team
Met each member of staff ,absolutly dream team thanks very much for you services an honesty straight forward cant wait to get in my new bed an sit on My couches thanks guys Ashley
4 juli 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you so much for choosing us and for your kind words, Ashley! We are thrilled to hear that our team provided you with excellent service. Enjoy your new bed and couches! We can't wait to see you again, Megan at Customer Care
Friendly knowledgeable staff who didn’t…
Friendly knowledgeable staff who didn’t ’over sell’ catering the experience to meet my needs and expectations. Good range of products.
3 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you for your kind words! Our team takes pride in providing great service tailored to each customer's needs and preferences. It's great to hear you enjoyed our range of products as well. We look forward to seeing you again soon, Megan at Customer Care
Great service and quality.
There was a large selection of mattresses to choose from in store. Staff left us free to look around but when we wanted help they were there for us.
Honest advice was given and purchase options were explained without pressure. The price was clearly explained and delivery arranged. Very helpful and a great customer experience all round.
1 juli 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great customer experience and that our staff provided helpful and honest advice. We truly value your business and look forward to seeing you again, Megan at Customer Care
Great service
Aga made the whole experience really great , without her help , knowledge and patience I doubt we would have bought . A real credit to the company . Keep hold of her !
27 juni 2025
Antwoord van Bensons For Beds - Ashton Under Lyne
Thank you so much for your feedback! We are thrilled to hear that Aga provided you with exceptional service. Thanks for choosing our company. Take care, Megan at Customer Care
Great mattress purchase experience
Lianne welcomed us into the store and helped me use the mattress analysis to understand my needs. She then let me try some mattresses based on the analysis. When we were ready to purchase, she helped make the process very easy and arranged delivery. A great experience. 😊
22 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
We appreciate you sharing your experience with us. It's great to hear that our team member assisted you with the mattress analysis and made the purchase and delivery process easy. We hope you enjoy your new mattress! Sleep well, Megan at Customer Care.
Great shopping experience
Great shopping experience. We ordered the bed in store and the young man who served us was knowledgeable and really helpful, but not pushy. The delivery was great, no problems at all. The delivery team were pleasant, efficient and did a good job putting the bed together.
16 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
We're happy you had a great shopping experience! It's wonderful to know that the team member was helpful and the delivery went smoothly. We appreciate your positive feedback on the delivery team's efficiency and pleasant service. Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Ashton Under Lyne
We're glad our customer service was helpful. We acknowledge that you spent more than expected, and we appreciate your feedback. Take care, Megan at Customer Care
I recently purchased a bedroom set for…
I recently purchased a bedroom set for my son. The staff were delightful and very friendly.
12 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
We're happy to hear that you had a positive experience with our staff during your recent bedroom set purchase for your son. Thank you for your feedback, Megan at Customer Care
Brilliant service from bensons from the…
Brilliant service from bensons from the lovely lady at the store to the delivery drivers,very friendly professional and courteous,highly recommended and the new bed is wonderful
6 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Ashton Under Lyne
We appreciate you sharing your positive experience with us! We are so glad to hear that you received brilliant service from our team and that you are happy with your new bed.
We hope you love your new order, Megan at Customer Care
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