Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex. On every occasion the staff were very helpful and professional. We ordered a new bed which was deliv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Rachel at Bensons for Beds in Basildon was incredibly helpful in assisting us choose a new mattress without any pressure at all. She was friendly, knowledgable and made the whole experience really eas... Toon meer
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it cle... Toon meer
Bedrijf heeft geantwoord
Excellent help for my elderly mother who required a new mattress, great access and assistance with the lift to the 2nd floor and plenty of time to view the many options. Delivery went well and please... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Basildon
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, Verenigd Koninkrijk
- 1268525908
4,8
Uitstekend
638 reviews
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Antwoord van Bensons For Beds - Basildon
We appreciate your kind words! We are so glad you found our staff welcoming and knowledgeable.
Take care,
Megan at Customer Care
You really are supported in getting the best bed and mattress for you!
We went in to have a look at some mattresses but I was reluctant to buy one just encase we did not like it, once we got it home, especially as they cost a lot of money. Rachael, the sleep expert came and introduced herself and she explained that we could return it within 40 days if we didn’t like it. She also took us to a bed that collected information as you layed down on it, in your sleep position and it showed you what mattress would be best for you and caused less pressure on your body. We then went round and tried out many mattresses and final we found one that we really loved. Rachael made it an enjoyable and easy process and she had so much knowledge which was so helpful. We cannot wait until our new mattress is delivered.
3 september 2025
Antwoord van Bensons For Beds - Basildon
We're glad you enjoyed your experience. It's great to hear that the return policy and sleep technology helped ease your concerns. We appreciate your feedback about the enjoyable and informative service you received. We're delighted you found a mattress you love and thank you for sharing, Megan at Customer Care
The sales team were patient and genuine…
The sales team were patient and genuine advice. The delivery was exactly as advised. The quality of service very high standard.
1 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basildon
We appreciate you sharing your positive experience! We're happy to hear that our sales team provided patient and genuine advice, and that our delivery and service met your expectations.
Take care,
Megan at Customer Care
Was made welcome as soon as we stepped…
Was made welcome as soon as we stepped inside the store. Each product was explained very well, we were given plenty of time to make up our minds. All in all, a very good customer experience.
31 augustus 2025
Antwoord van Bensons For Beds - Basildon
We're happy to hear that you felt welcome and had ample time to decide. It's great to know the product explanations were helpful. Thank you for sharing your very positive experience, Megan at Customer Care
Great selection of beds and customer service
Great selection of beds. Very helpful staff, Sheela was excellent. She offered some very good advice and brilliant communication. Keeping us updated via email and calling, ensuring we got the best offers. Would definitely recommend.
28 augustus 2025
Antwoord van Bensons For Beds - Basildon
We're happy to hear that you found a great selection of beds and that our staff was helpful. We appreciate you mentioning the excellent advice and communication you received. We appreciate your recommendation, Megan at Customer Care
Robin was very professional
Robin was very professional, informative and knowledgeable.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basildon
We're happy to hear that you found the service professional, informative, and knowledgeable. Thank you for your positive feedback, Megan at Customer Care
Antwoord van Bensons For Beds - Basildon
Thank you for your 5 star review John. We appreciate your kind words, Megan at Customer care
Excellent service from Sheela.
Excellent service from Sheela.
Sheela was extremely helpful, friendly and knowledgeable. She helped us make the right decision for our bed and mattress.
25 augustus 2025
Antwoord van Bensons For Beds - Basildon
We're delighted to hear that you received excellent service. We appreciate you mentioning how helpful and knowledgeable our team member was in assisting you with your purchase. Take care, Megan at Customer Care
Great service both in store and delivery
We brought our otterman bed in the summer sale, great price and delivery was quick and easy. The delivery men even offered to take the boxes upstairs as they were large and heavy. Easy to put together the instructions were clear and only took aprox 30mins to assemble. Customer service in store was very good too (Mayflower Retail Park).
25 augustus 2025
Antwoord van Bensons For Beds - Basildon
We're happy to hear that you got a great price in our summer sale and that the delivery was quick and easy! It's great to know the delivery team were helpful and the bed was easy to assemble. We appreciate your positive feedback regarding the customer service you received in store.
Take care, Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Friendly and informative in helping us choose and polite respectful delivery. Highly recommend.
23 augustus 2025
Antwoord van Bensons For Beds - Basildon
We're happy to hear that you received excellent, friendly, and informative service from the beginning to the end. We appreciate your recommendation, Megan at Customer Care
All round excellent customer care
From the initial conversation with the helpful sales assistant in the showroom, right through to the delivery and assembly of our bed, customer care and service was absolutely excellent. Bed is very comfortable and price represented great value for money. Would recommend Bensons without hesitation.
8 augustus 2025
Antwoord van Bensons For Beds - Basildon
We're happy to hear that you received excellent customer care, from your initial showroom visit to the delivery and assembly of your bed! It's great to know that you find the bed comfortable and a great value. Thank you for your recommendation, Megan at Customer Care
Antwoord van Bensons For Beds - Basildon
We appreciate your positive feedback! It's wonderful to know that you were satisfied with our comprehensive service. Thank you for your support Gary, Megan at Customer Care
Friendly and knowledgeable sales staff…
Friendly and knowledgeable sales staff without being pushy.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basildon
We appreciate your feedback and are so glad you found our sales staff friendly, knowledgeable, and not pushy. Take care, Megan at Customer Care
BENSONS WERE HELPFUL AND ORGANISED AND…
BENSONS WERE HELPFUL AND ORGANISED AND DELIVERY WAS WELL PLANNED AND ARRIVED ON TIME
8 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basildon
Thank you for your kind words! We strive to provide excellent service and are so glad to hear you had a positive experience with our team. We appreciate your business and look forward to working with you again in the future, Megan at Customer Care
Antwoord van Bensons For Beds - Basildon
Thank you for your kind words! Our team takes pride in providing excellent service and we're glad we could meet your needs. We appreciate your business, Megan at Customer Care
Professional Sales Expereince
Demi was a great sales assistant and the process was a pleasant experience with next steps explained throughout.
5 augustus 2025
Antwoord van Bensons For Beds - Basildon
Thank you for your kind words, we are thrilled to hear that you had a pleasant experience with Demi as your sales assistant. We pride ourselves on providing excellent customer service and making sure our customers are well-informed every step of the way. We look forward to seeing you again soon, Megan at Customer Care
Very helpful good information and very…
Very helpful good information and very warm and friendly
29 juli 2025
Antwoord van Bensons For Beds - Basildon
Thank you so much for your kind words! We strive to provide excellent service and are thrilled to hear that you found our team helpful and friendly. We appreciate your support! Megan at Customer Care😊
Mattress hunting.
We went to the mayflower retail park Benson for beds. Had been looking around but couldn't really test the mattresses out. At Benson for beds we were allowed to try out as many mattresses as we wanted. We wasn't pressured and when we did finally choose one the lovely sales guy made sure we were happy with our choice before proceeding with the sale.All
The staff were brilliant. Professional but so friendly, we even shared some biscuits while our order was being finalised. Great experience all round.
22 juli 2025
Antwoord van Bensons For Beds - Basildon
Thank you for your amazing review! We're happy to hear that you had a great experience at our store. Our team takes pride in providing a comfortable and pressure-free shopping experience. We appreciate your support and hope you enjoy your new mattress, Megan at Customer Care
Staff
Helen was informative,pleasant,and didn't try to sell us a bed outside of our budget ,made buying a bed easy,and enjoyable
8 juli 2025
Antwoord van Bensons For Beds - Basildon
Thank you for the positive review, Helen! We are thrilled to hear that you had an enjoyable experience with us. Providing our customers with informative, pleasant, and budget-friendly options is always our top priority. We appreciate your business and hope you are getting a good night's sleep on your new bed, Megan at Customer Care
The shop assistant was very helpful and…
The shop assistant was very helpful and gave us good advice
7 juli 2025
Antwoord van Bensons For Beds - Basildon
Thank you for taking the time to leave a review! We are thrilled to hear that our shop assistant provided excellent service and advice. We hope to see you again soon, Megan at Customer Care
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