Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex. On every occasion the staff were very helpful and professional. We ordered a new bed which was deliv... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Rachel at Bensons for Beds in Basildon was incredibly helpful in assisting us choose a new mattress without any pressure at all. She was friendly, knowledgable and made the whole experience really eas... Toon meer
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it cle... Toon meer
Bedrijf heeft geantwoord
Excellent help for my elderly mother who required a new mattress, great access and assistance with the lift to the 2nd floor and plenty of time to view the many options. Delivery went well and please... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Basildon
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, Verenigd Koninkrijk
- 1268525908
4,8
Uitstekend
637 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely furniture from the time of…
Lovely furniture from the time of choosing our furniture to the delivery was 100% exceptional thank you
7 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basildon
Michelle Yates,
We're so glad to hear that you found our furniture lovely and your experience, from selection to delivery, exceptional! Thank you for your positive feedback.
Team Bensons
Very competent saleswoman (kiwi
Very competent saleswoman (kiwi, forget hr name) who helped us through the process. Bed delivered and erected at the correct time. Very very pleased we went with Bensons.
5 maart 2026
Antwoord van Bensons For Beds - Basildon
Gill Venton,
We appreciate your feedback! We're so glad the saleswoman was competent and helpful, and that your bed was delivered and assembled on time. We're very pleased you chose us!
Team Bensons
Fitters were quick and nice
5 maart 2026
Antwoord van Bensons For Beds - Basildon
Thank you for your feedback — we’re so pleased to hear the fitters were quick and nice.
Megan at Customer Care
Polite and Helpful Staff.
3 maart 2026
Antwoord van Bensons For Beds - Basildon
Barry Scriven,
We appreciate you noting our staff's helpfulness and politeness.
Team Bensons
The delivery experience I gave 10 out…
The delivery experience I gave 10 out of 10. The actual bed left a few things to be desired , like some of the instructions were a little confusing and they do not tell you that you must put the mattress on the bed for the Hydraulics to work . I had to call the help centre to find that out when it could have been included in the written insructions. The lining of the interior of the bed base is of very poor quality, easy to damage so be very careful. There is nothing about this product that is pre assembled so you should use a power tool not the alan key supplied. It took 3 of us 7 hours. It is not easy so if you are not handy don't try it.
2 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basildon
Denis Bright,
We appreciate your feedback and are glad the delivery met your expectations. We're sorry the bed assembly was difficult. We'll review the instructions and highlight the mattress/hydraulics detail. Your comments about the interior lining and assembly time are valuable, and we will address them to improve the product.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish. The bed is very comfortable
1 maart 2026
Antwoord van Bensons For Beds - Basildon
Jean Guppy,
We're happy to hear that you received excellent service from the beginning to the end, and that you find the bed very comfortable!
Team Bensons
Would recommend
Great sales lady in store that took all the time we needed to find the right mattress.
Lots of mattresses in store to try and we used the technology bed to find the type of mattress that suited our sleeping positions.
Updates about delivery via email.
Got a 2 hour slot for an arrival time.
Only negative was that the mattress arrived earlier than the time slot and this wasn't communicated to us. Luckily my husband was running late that day and happened to be in!
Very happy with our mattress so far.
27 februari 2026
Antwoord van Bensons For Beds - Basildon
Thank you for your detailed feedback. We’re really pleased to hear the sales lady took the time to help you find the right mattress and that you found the in‑store technology helpful. It’s great that the delivery updates and time slot worked well, though we’re sorry the mattress arrived earlier than expected without notice — we appreciate you highlighting this. Delighted to hear you’re very happy with your mattress so far,
Megan at Customer Care!
The assistant in the store couldn't…
The assistant in the store couldn't have been anymore helpful and friendly, and the delivery team were efficient, respectful of my home and worked quickly
27 februari 2026
Antwoord van Bensons For Beds - Basildon
Thanks so much for your review Robert! Wonderful to know the staff in store were incredibly helpful and friendly, and that the delivery team handled everything efficiently and with great care.
Looking forward to seeing you again!
Megan at Customer Care
Delivery drivers
23 februari 2026
Antwoord van Bensons For Beds - Basildon
Really appreciate your feedback Mr Jolley—our delivery team will be thrilled to hear this! Megan at Customer Care⭐
Antwoord van Bensons For Beds - Basildon
We appreciate you mentioning our prompt, quick, tidy, and polite service. We are so glad you had a great experience with us! Thank you for your positive review – Lauryn at Customer Care 💜
The delivery went to all went to plan and the men…
The delivery went to plan and the men done everything with no problems
Definitely recommend benson beds
19 februari 2026
Antwoord van Bensons For Beds - Basildon
We're happy to hear that your delivery went according to plan and that our team completed everything smoothly! We appreciate your recommendation.
Had everything you need in store
Had everything you need in store, Helen was a great sales woman. Kept you informed with everything leading up to delivery. Delivery men put bed together, clean tidy and efficient. very happy with the service.
13 februari 2026
Antwoord van Bensons For Beds - Basildon
We're happy to hear you found everything you needed in our store and that our sales team member was helpful. It's great to know you were kept informed and that the delivery team were clean, tidy, and efficient.
we were made welcome from the moment we…
we were made welcome from the moment we stepped into the store. both my wife and I are on crutches which makes moving around the store interesting to say the least. but the staff in the store made every effort to make our time in the store as hassle free as possible. the same can be said about the 2 men that turned up to deliver our new bed. both were very polite and professional. all in all a very pleasant experience.
15 februari 2026
Antwoord van Bensons For Beds - Basildon
We're happy to hear that you felt welcome and that our staff made your visit hassle-free, especially given the challenges you and your wife faced. It's also great to know the delivery team was polite and professional. Thank you for your positive feedback!
Knowledgeable shop assistant
The shop assistant walked around with us and explained everything about the bed frames and mattress. Very very helpful.
11 februari 2026
Antwoord van Bensons For Beds - Basildon
We're happy to hear that our shop assistant was very helpful in explaining everything about the bed frames and mattress. Thank you for your positive feedback!
Stewart - Bensons Team
Helen was very knowledgeable and…
Helen was very knowledgeable and helpful; she made choosing the right bed very easy.
10 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basildon
We're so pleased to hear that our team member's knowledge and helpfulness made choosing your bed easy. Thank you for your positive feedback.
Despite being an ungodly hour
Despite being an ungodly hour, 07:20 the delivery was prompt, the operatives were polite, efficient and the whole interaction took 10 minutes
7 februari 2026
Antwoord van Bensons For Beds - Basildon
We're happy to hear that the early delivery was prompt and efficient! It's great to know our team was polite and completed the interaction quickly. Thanks for your feedback.
Antwoord van Bensons For Beds - Basildon
We appreciate you mentioning our friendly and helpful team; we are so happy you had a great experience with us.
Antwoord van Bensons For Beds - Basildon
We're happy to hear that your experience, from ordering to delivery, was problem-free. Thank you for your positive feedback.
Basildon Store
From the moment we entered the store we were made to feel welcome and free to browse on our own, but help was readily available if we needed it. No pressure sales just helpful and friendly service from Rachael. Would recommend this store.
12 januari 2026
Antwoord van Bensons For Beds - Basildon
We're delighted you felt welcome and able to browse freely, with help available when needed. It's great to hear you found our service helpful and friendly. We appreciate your recommendation!
We was very disappointed with the…
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it clear he didn’t want to and complaining about the stairs.
He also told us that we had ordered the wrong bed and implied that our house was unsuitable because the stairs were difficult.
We understand deliveries can be challenging, but the attitude and lack of willingness to help were unacceptable and really let down what should have been an exciting purchase.
6 februari 2026
Antwoord van Bensons For Beds - Basildon
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you had during your delivery. What should have been an exciting moment clearly became a stressful one, and that’s not the standard of service we expect for our customers.
I’m very concerned to hear that the delivery driver was rude, reluctant to take the mattress upstairs, and made comments suggesting you had ordered the wrong bed or that your home was unsuitable. We will be feeding this back.
If there is anything more we can do to put this right or support you further, please don’t hesitate to get in touch. We genuinely value your custom and want to make sure you feel looked after,
Megan at Customer Care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.