Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guy... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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Lees wat reviewers zeggen
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... Toon meer
Bedrijf heeft geantwoord
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Basingstoke
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, Verenigd Koninkrijk
- 1256336208
4,7
Uitstekend
406 reviews
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Great service
Stuart was a great help - knowledgeable and helpful in all aspects of what bed and mattress is right for us. No pressure felt to buy, just lots of good information and a relaxed atmosphere. Nice and tidy store, well presented and huge range of products to test out to ensure confidence.
16 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that you found our team member helpful and knowledgeable in guiding you to the right bed and mattress. We appreciate your feedback on the relaxed atmosphere and wide range of products.
Take care, Megan at Customer Care
We were blessed with Stuart serving us…
We were blessed with Stuart serving us today. He helped us beyond words! Thank you so much! You’ve put our minds at rest and we have finally had the right advice and understanding on which bed and mattress to buy! Thank you!
16 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We appreciate you sharing your positive experience! We're happy to hear that our team member helped you find the perfect bed and mattress with the right advice. Thank you for your kind words, Megan at Customer Care
I had a great experience thanks to a…
I had a great experience thanks to a lovely lady named Maria. She was incredibly helpful, going above and beyond to ensure I understood everything. She also gave excellent recommendations on the best type of bed to suit my needs.
15 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that you had a great experience! We appreciate that she was helpful and provided excellent recommendations to suit your needs. Thank you for your positive feedback, Megan at Customer Care
Very professional
Very professional service given felt at ease with no pressure selling
10 februari 2025
Antwoord van Bensons For Beds - Basingstoke
We appreciate your feedback and are happy you felt at ease with our professional, no-pressure service. We look forward to assisting you again in the future, Megan at Customer Care
AVOID
AVOID
Poor service took a deposit for over £2000 worth of furniture gave us a delivery date and to pay the balance 5 days before delivery. Upon going to pay the balance then told it would be 5 weeks as the order isn’t generated until it’s paid in full!
Stuart the store manager advised this and then categorically denied anything. Now trying to cancel without losing 20% of our money through no fault of our own.
12 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We appreciate you bringing this to our attention. We're sorry you experienced issues with your order and the information provided. We'll investigate this internally to improve our service. Thank you, Megan at Customer Care
Very friendly and informative team..But.
Very friendly and informative team. But a warning....the car park isn't free so don't be getting a fine of £100 for parking! Turned out to be much more expensive than I thought! Not happy now! 😔
Not helpful at all, you should mention to your customers that your section of the car park is different to the rest.
1 februari 2025
Antwoord van Bensons For Beds - Basingstoke
We appreciate your feedback and are glad you found our team friendly and informative. The parking is run by a third party so please read appropriate signs before you come and visit us. Thank you for your review,
Megan at Customer Care
Buting a new double mattress. …
Very helpful in store finding a new mattress for me listened to me how much I wanted to spend. Plus finding the best mattress.
2 februari 2025
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that you had a positive experience in our store! We appreciate your feedback and are glad we could assist you in finding the perfect mattress within your budget. Take care, Megan at Customer Care
Extremely helpful
Entusiasm and explination of different products and what would suit us best.
5 februari 2025
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that you felt our team's product explanations and enthusiasm helped you find the perfect fit. Thank you for your positive feedback, Megan at Customer Care
Welcoming
Welcoming , knowledgeable and professional advice. The staff listened to our requirements and guided us round the showroom, making the selection of the right bed for us an easy task.
1 februari 2025
Antwoord van Bensons For Beds - Basingstoke
We appreciate you sharing your experience! We're happy to hear that our team's welcoming service and expertise made selecting the right bed an easy task. Thank you for the positive feedback, Megan at Customer Care
Great team.
Great experience from start to finish. I don't see myself buying another mattress soon but when I do I'll be going back to Benson's.
31 januari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We're glad you enjoyed your experience and appreciate your positive feedback. We look forward to assisting you with your next mattress purchase in the future!
Take care, Megan at Customer Care
Fantastic Customer Service
Communication from beginning to end was exemplary. We were given a 2-hour delivery window and the name of a person to contact in the interim for any issues. Great communication of delivery timeslot.Very helpful and friendly delivery people.
21 januari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that our communication met your expectations! It's great to know the delivery window and contact information were helpful. We appreciate your positive feedback regarding our delivery team's friendly service.
Take care,
Megan at Customer Care
Friendly and helpful
Tom and a female team member(not sure of name) were great at helping me to find furniture that matched a discontinued bed that I had previously brought. They were friendly and very helpful.
18 januari 2025
Antwoord van Bensons For Beds - Basingstoke
We're glad you enjoyed your experience. It's great to hear that our team members were so helpful in finding furniture to match your bed. We appreciate your positive feedback and thank you for sharing.
Thank you,
Megan at Customer Care
Amazing!!
Lucia was amazing! Very helpful in advising us as me and my partner had no idea what we kind of bed was the best suited for us. She explored all different options and Was very patient and made sure that we got exactly what we wanted in the exact colours etc we wanted. Patient, polite and very accommodating! Amazing!
21 januari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful in guiding you to the perfect bed. It's great to know you felt comfortable during the decision-making process and got exactly what you wanted.
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Basingstoke
We appreciate your positive feedback! We are so glad our staff was friendly, knowledgeable, and helpful to you.
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that the salesperson was helpful and honest without being pushy. We appreciate your positive feedback, Megan at Customer Care
Great service at Basingstoke
Really helpful advice from Stuart, took time and explained difference between mattress tension and comfort. Mattress was delivered on time within the time frame and was kept informed on the day and received a call 20 minutes before actual delivery.
Let’s hope the mattress lives up to expectations.
31 december 2024
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that the advice about mattress tension and comfort was helpful. We're also glad the delivery was on time and you were kept informed. We hope the mattress meets all your expectations! Take care, Megan at Customer Care
Excellent service from ordering in…
Excellent service from ordering in store to editing our order to the delivery, delivered on the day and time stated, over shoes worn in my house to take the mattress up stairs, wrapping removed and taken away, polite and respectful
I would recommend Dreams Basingstoke
16 januari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Basingstoke
We appreciate you sharing your feedback with us. We're happy to hear that you were pleased with the service, from ordering to delivery. It's great the team was respectful and helpful during the delivery process.
Take care,
Megan at Customer Care
Lucia was knowledgeable and helpful
Lucia was knowledgeable and helpful, very friendly and approachable too.
15 januari 2025
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that you found our team member knowledgeable, helpful, and approachable. Thank you for sharing your positive experience with us, Megan at Customer Care
Bed purchase
Very helpful staff, no pressure sales and great range of beds - all options explained very well.
8 januari 2025
Antwoord van Bensons For Beds - Basingstoke
We appreciate you sharing your experience. We're happy to hear that our team was helpful, informative, and provided a great selection of beds.
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Basingstoke
We're happy to hear that you had a positive experience with our in-store support. Thank you for your valuable feedback, Megan at Customer Care
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