Bensons For Beds - Basingstoke Reviews 

Maria was brilliant, gave us all the information we needed to make an informed decision. Friendly and approachable. Worked with our budget.

Great friendly service as soon as we entered.

A lovely young lady, (I have the name Maria on my receipt) served me in the Basingstoke branch, and was so helpful when I was trying to find my perfect pillow!! It arrives this week and I’m sure it will be just what I’m after.

I booked delivery and paid £95 for assembly from Bensons for Beds expecting a smooth process, but what I received was a stressful, drawn-out nightmare that caused damage to my home and put my health at risk.

The installers damaged my property in multiple ways:
* They made a deep hole in our sloped bedroom ceiling — right above the bed — which exposed asbestos. We had to leave this exposed for weeks while they dragged their feet on resolving the issue.
* They left dozens of scratches and paint damage all over my hallway, stairwell, and bedroom walls — despite the area being large and completely clear for them to work in.
* They also damaged my expensive dehumidifier.

The bed itself was poorly assembled — screws were left loose or not even halfway in, and the front bar was installed upside down, making the safety label unreadable. I had to spend over an hour fixing it, which is extremely difficult for me due to disability. Worse still, the ottoman bed handles were missing, and while they promised to send someone to fix it, they only sent the handles through the post — without the screws! I had to wait again for those and install them myself, which was painful due to the weak and shaky joints in my hands. This is exactly why I paid £95 for professional assembly, yet Bensons refused to refund the fee, claiming the bed was technically “assembled.”

They also removed the mattress packaging, leaving dirty marks on it, despite being told in-store that the plastic would be left on for hygiene reasons. I paid a premium because I wanted a new clean mattress, not a dirty one.

In-store, we were sold a full encasement mattress protector, which turned out to be a standard fitted one. We didn’t open it, but the branch still refused a return, blaming a lack of hygiene seal — even though they don’t supply one!

Customer service has been appalling. The store ignored my emails (which they opened but never replied to), and were dismissive on the phone. Bensons' central helpline was no better — they told me I had to sort things out myself with the delivery company. As a business owner myself, I’d never treat customers this way.

In the end, I had to spend 20+ hours chasing down a partial reimbursement for the damage, which only covered a fraction of the cost. The entire experience has been stressful, exhausting, and absolutely not worth the money.

On top of the customer care being appalling, the £849 mattress started forming horrible lumps within 3 months, I resent sleeping on it.

Avoid this company unless you want damage to your home, poor assembly, poor sleep and zero accountability.

Great attention, helpfulness and courtesy.

We visited the store on 2 occasions within 2 days of each other. We are trying to move house and wanted to ensure what we bought would fit in. On both occasions we dealt with Tom, who was courteous and talked us through the options available to us. We can certainly recommend Bensons For Beds.

Good recommendations and great customer service

Polite, very helpful when trying to organise delivery.

Very good service from start to finish.

Very warm welcome into the Branch.
Nice and polite.
Very knowledgeable staff, listen to what we said and understood. Explained things in detail.

Great team for delivery. Very helpful and friendly. Would definitely recommend. The staff in the store were equally great

Stuart who served us in store was very knowledgeable about the beds and which ones would probably suit our needs. He was very amiable and helpful and made the whole time we were in the store a very pleasant experience.

Very friendly and polite staff.
Very knowledgeable about the product we brought.
Understood what we wanted.
Straight forward process from start to finish.

Bensons customer service from shop to shipping, delivery and communications has all been excellent. We went to Bensons in Basingstoke and had great advice and help there from Maria. Paul and Darren delivered the mattress on time and were both very helpful and polite.
The lorry was reversed onto the track we live on which was a safe and sensible decision. ( I have never seen any other delivery vehicles reverse in here before which means they could hit a walker or animal on trying to get out) The mattress is extremely comfortable and was well advised. We are sleeping well with no back pain or twinges! Thank you Bensons team!

Good service and great delivery drivers thank you

Our experience in your Basingstoke store was exemplary. The team there, were very friendly and helpful as well as knowing their products well. I often feel uncomfortable in stores and do not enjoy the experience feeling anxious, but, this occasion was completely different and very refreshing to have asked assistants that listened and advised in a way that enabled me to feel comfortable and at ease, able to make a decision I was happy with and didn't feel pressurised into it. Our sales assistant was Tom, Well done Bensons and thank you.

Very good quality bed frame and mattresses

We were made welcome and then shown various beds. Lucia listened and then made recommendations.

The customer service at the Basingstoke store was great.